Property owner's friend is a Realtor/property manager.  The property owner gets a call at 10:30P on Saturday night from his manager that his TENANTS have called saying that their lights are blinking on and off and are now OFF.

The property manager lives almost an hour away so the property owner calls a handyman he knows who goes to the property and upon entering the area, he notices that ALL of the lights are out.

When he gets to the house, he advises the residents to check OUTSIDE because EVERYBODY'S lights are out so there is MOST LIKELY a power outage because of the HEAVY AC use in the area.

A PROFESSIONAL property manager KNOWS to ask the question first...LOOK OUTSIDE and SEE if EVERYONE ELSE in the area HAVE POWER?

This property owner does not have a PROPERTY MANAGER.  He has a real estate agent with limited experience and skills who can only CONVEY a message or situation rather than actually SOLVE the problem without BOTHERING their client at 10:30P.

I'll bet this property owner is wondering the same thing....why am I paying this person?

If you are thinking of making the jump from sales/listing agent to property manager it MEANS that you should actually have KNOWLEDGE and EXPERIENCE as a property manager.....calling the client without a solution is NOT something a PROFESSIONAL PROPERTY MANAGER would do!

That's our JOB and that's why WE get paid!

 

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.

LandlordWhisperer

View our available Charlottesville, Albemarle and Lake Monticello rental homes online with photos and floor plans


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8 Comments on Are you THIS kind of Property Manager?

JUN
24
162,152 Points 8 Featured Posts Outside Blog Called Shot Master
Just yesterday afternoon we "fixed" a refrigerator over the phone talking to the tenant who was convinced that the refrigerator was broken. We never had to bother the owner or call a repair man.
6:54am • #1
1,021,127 Points 65 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Mark * I am trying to formulate how to explain this to would-be clients who may want to use CHEAPER and less experienced FAUX property managers....their CHEAP can be EXPENSIVE!
6:56am • #2
983,064 Points 79 Featured Posts Called Shot Master

Yep, you've got to know the right questions to ask your tenants..................could save a lot of time and money.
7:42am • #3
464,840 Points 8 Featured Posts Outside Blog Called Shot Master

In my neighborhood we are one of seven houses in which the power goes out quite often. I don't know why. I think that the transformer needs to be up graded. In any case that is the first thing we do, is to see if the neighbors across the street have power. It always gives us our answer.
9:31am • #4
441,193 Points 69 Featured Posts Outside Blog Called Shot Master

Wallace, A good property manager says the owner money.
11:41am • #5
1,021,127 Points 65 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

New tenant called me 8:30P last/Saturday night.  She is in my Google contacts so I know it was her and she did not leave me a message.  

I just received an e-mail with several items she wants addressed - NONE of which will be addressed or cost my client any $$$ BECAUSE the dishwaser needs to have the WALL SWITCH turned on to operate...the tree in the back is fine if dead and the washer dryer may be rusted; however, they work.

 
1:56pm • #6
378,625 Points 5 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Wallace, 

Love it.  Great advice, it's not rocket science, BUT, a little common sense of items to check before calling on issues - goes a long way.  

We work with a lot of internationals - so a number of systems work differently here, now know things to have them check first. 

All the best, Michelle
5:55pm • #7
1,021,127 Points 65 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Michelle * I remember having to explain PLUNGERS and what they do to some tenants from Israel....
6:15pm • #8

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Wallace S. Gibson CPM *

LandlordWhisperer

Charlottesville, VA

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Gibson Management Group, Ltd.

Office Phone: (434) 825-1933

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