Motivational Power Quote

 

Some Days It Just Doesn’t Make Sense

“The difference between fiction and reality?

Faction has to make sense.”

Jim Clancy, author

 

As I see it . . . . . . .

Some days it just doesn’t make sense.

 

The phone rang a little before 6:30 am it’s a customer that had just purchased a home.

 

The customers had signed the agreement to purchase their dream home 2 days earlier and been qualified and everything was a go.

 

When I answered the phone the customer advised me that they no longer wanted to buy the home. They wanted me call the other Realtor® and tell her that they had changed their mind and to cancel the sale.

 

I asked him are you sure? And he responded with yes he was.

 

The phone call at 6:30 am in the morning didn’t make sense.

 

So I went about my day and he called me back about 10:00 at night and said that they had changed their mind and wanted the home. He also asked me if it would be a problem? I replied to him that I would hope not.

 

Now I heard a sense of concern in his voice and he said could we lose the home? Which I replied with there is always a chance that you can lose the home. But I’ll do my best and call him the next day.

 

The next evening I called the buyers back to let them know everything was on track and that we would be closing on the home on time.

 

Now for the rest of the story . . . .

 

1.     I had known the customers for a number years and a 6:30 am telephone call was out of character for them and did not make sense.

 

2.     The contract had a specific performance clause in it and all the conditions were met.

 

3.     I did not call the other Realtor® because the call didn’t make sense and we had a valid contract.

 

A couple of days later the customers call me to apologize for the call and he explained that they had gotten into an argument and he get mad and called me to cancel the sale. Now that made sense.

 

I did call the other Realtor® and explained what had happen and why I didn’t call her, she laughed and life when on and the home closed.  

 

Some days it just doesn’t make sense, but we have to make the best of the conditions we face and we have to be careful not to overreact or to lose our composure.

 

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

 
Post is included in group: Real Estate Rookie
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29 Comments on Some Days It Just Doesn’t Make Sense

20 Most Recent Comments Displayed Show All

JUN
27
1,029,297 Points 238 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Lou- excellent.  I think everything went well in no small part because you didn't react but used your head and what you knew of the clients.  Very interesting story and at the end.. yes that 6:30 am called made a little more sense. 
8:47am • #10
652,493 Points 9 Featured Posts Outside Blog Called Shot Master

Interesting that you waited it out and they changed their minds back.
10:02am • #11
569,044 Points 1 Featured Post Localism Sponsor Outside Blog

Hi Lou,  Pretty gutsy move on your part to just ride it out !
11:29am • #12
226,767 Points Outside Blog Attended Rain Camp Called Shot Master

Lou -- great illustration of how important it can be to know your clients, and what is SOP for them.
11:33am • #13
759,418 Points 105 Featured Posts Outside Blog Called Shot Master

Lou, this is good advice that I can definitely use right now.
12:04pm • #14
1,306,820 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

I've been seeing more and more of buyers backing out of contracts emotionally instead of thinking things through. I'm glad your story worked out.
1:28pm • #15
367,616 Points 145 Featured Posts Localism Sponsor Outside Blog

Wow...words of wisdom here.  Speaks to the power of patience and the importance of not over-reacting.  Thanks for sharing this story.
1:42pm • #16
1,910,065 Points 385 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Lou, I got a call like that once as a new agent, and I did what the buyer asked.  And the same thing happened!  They called back to undo the damage.  Now I wait a bit.
1:46pm • #17
644,646 Points 8 Featured Posts Outside Blog Called Shot Master

Lou, I can visualize that phone call and I am glad you had the wisdom not to immediately call and get sale cancelled(although they were locked in).
1:47pm • #18
421,323 Points 28 Featured Posts Outside Blog Called Shot Master

Lou~ Life of the agent, never a dull moment....
2:28pm • #19
970,629 Points 102 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

I am a morning person and I enjoy and function better in the AM...
3:17pm • #20
424,654 Points Outside Blog

Lou, great post. I think every agent has been down that road before... and what an exciting road it is!
3:20pm • #21
185,098 Points 2 Featured Posts Called Shot Master

Hi Lou, a little mind reading goes hand in hand in real estate. Buyer's remorse or a family

argument just adds a little excitment to the deal. Have a good day.
4:53pm • #22
918,800 Points 80 Featured Posts Localism Sponsor Called Shot Master

And THAT is what a true professional does! Congratulations on getting to the closing table Lou, well done!
5:04pm • #23
JUN
28
555,452 Points 31 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Lou,

Sounds like a typical case of buyers remorse!

Good story

Phil
3:54am • #24
JUN
30
1,029,297 Points 238 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thanks for the Ah-ha moment!
Featured you in my Weekly Post!
7:11pm • #25
JUL
01
577,854 Points 2 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Came here from Kathy's favorite weekly post.  That is an Ah-ha moment.  Great story/post/
5:56am • #26
1,222,934 Points 79 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Good morning Lou,

Oh my..what a cool head you have..you are right..don't knee jerk to react when things don't make sense..always better to wait a bit and try and get to the root of the problem! I came over from Kathy's Ah-ha moment post and am glad I did. Congrats on the feature..well deserved!
6:51am • #27
264,557 Points 3 Featured Posts Outside Blog Attended Rain Camp

Buying a home is a huge event in the lives and many buyers. The stress level goes WAY up! You described a perfect example of the stress felt by these buyers.

I am glad this worked out well for everyone.
7:30am • #28
502,822 Points 25 Featured Posts Outside Blog Called Shot Master

Lou, there's always something in this wild and wacky real estate world, isn't there? Glad you were able to still help them get the house.
10:32am • #29

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