I've been working a very difficult sale that was supposed to close today. Unfortunately, it didn't.
My clients had already removed all their furnishings and were sleeping on inflatable mattresses. When the closing got rescheduled, they also decided to reschedule their housekeeper to do the final cleaning when there were no mattresses to work around.
My clients then remembered they had already scheduled the utility disconnection. I contacted the buyer's agent, who also happens to be the buyer. She told me not to worry. Her utilities were going on today. There would be a seamless transition.
I explained that my seller was leaving town and the cleaning lady would be coming, so we needed utilities. I was assured there was no problem. You can see where this is going, right?
At 4:20, I get a call from a frantic seller. He had already taken the key from the cleaning lady and had totally forgotten. He wanted to know if I could go over and let her in. Sure, but it will take me 20 minutes to get there.
My husband and I hop in our car and head over. We arrive and the cleaning lady is sitting on a lawn chair under a tree waiting for us. It's 102 degrees here today and she's pregnant. We let her into the house and I ask how long it will be before she's finished. No idea but she'll call me so I can come back to lock up.
We hop back into our car and we're almost home, when I get a call from the cleaning lady. She's panicked. There's no water in the house. This is a 4,000 square foot house that needs to be cleaned for a final walk-thru tomorrow and my client is in a car driving to Maryland. I tell her not to worry, I'll take care of it.
It's now 5:00, I send a text to the agent/buyer and she sends a text that the water doesn't go on until tomorrow. So much for seamless transition.
We turn around. Sure enough no water. What else can we do but knock on neighbor's doors? I walk to the nearest neighbor (did I mention these are one acre lots?), no answer. Then I walk to the next neighbor whose yard is slightly larger than one acre. He's home and yes we can carry buckets of water to my client's house to clean.
Fortunately, the cleaning lady had brought two buckets so we fill those up. My husband carries the buckets across the acre lot to my client's house. Did I mention it's 102 degrees? We decide the best thing to do is just fill the sinks in the house so the cleaning lady doesn't have to carry the buckets of water back and forth. Great idea.
Only one problem, the bathroom sinks aren't holding the water. That means, water will have to be carried back across a one acre lot several times to clean this house. Fortunately, the pregnant cleaning lady has a younger woman helping her who can carry the water back to the house for her.
After carrying several buckets of water for her, my husband and I decide we'll go to dinner and then come back to lock up. Thinking how long could it be?
We get back to the house at 7:45 p.m. After sitting in the car for about 15 minutes, I go in and ask when she'll be done. She thinks soon. We decide to wait.
At 9:15 p.m., five hours after we had originally left our house, she walks out the door.
The moral of the story...don't hire a cleaning lady to clean your house on the day of closing. Arrange it to be cleaned the day before, when you know you still have water and electricity.
P.S. If you're looking for a Franklin TN REALTOR® who happens to know a fabulous cleaning lady, give Tammie White a call at (615) 495-0752.
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Tammie White, Realtor® in Franklin TN
Cell Phone: (615)495-0752
This posting and the contents written here are the intellectual property and opinions of Tammie White of Benchmark Realty LLC.
41 Comments on Don't Hire a Cleaning Lady to Clean Your House on the Day of Closing
Another good example of all the things that can go wrong when the closing doesn't happpen on the day it was scheduled. Most buyers and sellers cannot understand the calamity until it happens to them.
Yikes ... the trials and tribulations of being a real estate agent! And, IMHO that cleaning lady deserves a big time raise :)
Yikes that's dedication for both the cleaning lady and you. Utilities seem to be one of the biggest sticking points when it comes to finalizing a home sale.
Goodness! I'm sorry after all that it didn't close. I hope it goes as planned on Tuesday.
Thank you for sharing detailed quality information on don't hire a cleaning lady to clean your house on the day of closing.
Good grief, Tammy ! The sotries we get to tell can be funny and interesting years later, but they are sure no fun to go through at the time. At least you figured out what to do, and both the seller and the buyer should be grateful to you for that!
Now THAT is a real estate tale that will live in infamy. Glad it all worked out, but just goes to show that waiting until the last minute to do anything is a bad idea.
Tammie - talk about going the extra mile! You win the prize - wow, you just never know what will hold up a closing!
Tammie ~ What a story! Your patience paid off but what a hardship for everyone involved, when all of the closing details don't pan out as expected. Your efforts certainly helped get the job done!!
Larry - Thanks for the vote of confidence by subscribing.
Pat - Thanks, I love being included in your favorites. I can see you're the one responsible for the increase in traffic to this post.
Teral - The seller is still chomping at the bit over this.
Carie - I'm with you.
Cindy - As long as the seller has vacated and the house is move-in ready, the timing of the utilities usually doesn't matter.
Stacey-Ann - That's two of us.
John - Thanks for stopping by.
Susan - We do living an exciting life, don't we?
Chris Ann - Agreed.
Louise - I'll know one new thing for the future.
Maureen - My seller will really never know exactly what I did to make this all happen.
Tammie- Murphy's law, right? I can't imagine having carry those buckets of water in any temperature much less 102. People forget all of the extra things that Realtors do to get the job done. It's a good thing your seller had the kind of Realtor who doesn't say "not my problem."
Tammie:
I came over from Patricia's post. How frustrating for you and the cleaning lady. I will remember your story and tell sellers to have the house cleaned the day before close.
Tammy, what an ordeal! I can picture you and your husband carrying the buckets of water. I hope your client appreciated your efforts!
Kathy - I hope he feels so.
Evelyn - Better to be prepared for the day of closing, even if it gets rescheduled.
Melissa - It was quite a sight.
Hi Tammie, crazy story, but one that shows how you go above and beyond.
Sandy - Just trying to get this to the closing table anyway I can.
Hi Tammie, way to go above and beyond to ensure that the house is cleaned and delivered correctly. So many times I've had listing agents just drop the ball on us because it was just too difficult. Great job!~Marisa
Marisa - I know that buyers look favorably on sellers who go the extra mile. Unfortunately, I had to help a little to get us there.
You lost me when I got to the "carrying buckets of water".... Something would have to give... or somebody! I don't carry buckets of anything but golf balls! You are a real trooper! Kathy
Kathy - The truth is this was a difficult sale. I was hoping that if my client overlooked anything, the very clean house might make up for it. Well, guess what? It did. The buyer decided to extend grace to a repair the seller thought he had satisfied but had not. If I hadn't carried those buckets of water, who knows what might have happened. The result was the house closed successfully.