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Real estate doesn’t end just because it is Friday night

By Will Hamm

Real Estate Broker/Owner with Hamm Homes

June 30, 2012 09:39 AM

Last night I get a phone call at 8 P.M. from an agent I did a closing with at 10 A.M., she said that my seller was not out of the house yet and the buyers are mad. I said he was to be out by 3 P.M. and I will call him to find out what is going on. I called him and he said the buyer’s husband said he could finish in the morning that they would not be moving in till the morning. My client said he had the refrigerator to empty and clean out and 2 shelves of items to box up, a fish in a gallon container, he also had an extra car in the garage that the buyer’s husband said was ok to move in the morning.

The other agent when I call her back said, no, I need to make this right, he needs to be out tonight and I should pay for someone to come in an clean that the floors are a mess. Well the husband was there right after closing and was steam cleaning the carpet.

So I had my guy meet me and my wife there at 9P.M. and within a hour we had the last of it finished. The buyer was ok when I was there and said we could of waited till morning. I ask her if the home was clean enough (we cleaned the refrig.) and she said yes.

I drove the extra car over to my guys new house and helped unload the car, got home at 11:00. Hope he refers someone to my business partner, Belinda and me soon.

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Michael Setunsky

Woodbridge, VA

Your Commercial Real Estate Link to Northern VA

Will, the buyers agent seemed to have her wires crossed. Anyway, you did a good job getting the situation under control

Jun 30, 2012 11:18 PM

Kristin Johnston - REALTOR®

RE/MAX Platinum - Waukesha, WI

Giving Back With Each Home Sold!

Wow, you went WAY over above and beyond on this one....but, you made it right in the end. good for you! Hope you get tons of referrals from them too! NOt to mention a GREAT testimonial!!

Jun 30, 2012 11:35 PM

Chris and Dick Dovorany

Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL

Broker/Associate at Premiere Plus Realty

I guess thats what we do BUT the seller should have been informed in no uncertain terms that 3 pm was their deadline and if they needed help, ask now. We just lost a friendship because the sellers (our former friends) were unreasonable and felt they could vacate whenever they wanted. In this case, I told them over and over and over they had to be out by midnight day of closing. They said, 'no, fix it". I did, I apologized to the buyers profusely then promply dumped the irrational, self centered former friends.

Jun 30, 2012 11:54 PM

Richie Alan Naggar

people first...then business Ran Right Realty - Riverside, CA

agent & author

A good agent makes for good conversation and story telling...good post

Jul 01, 2012 12:02 AM

Jerry Newman

Brown Realty, 210-789-4216, - San Antonio, TX

Texas REALTOR, San Antonio Military Relocation

Kudos to you Will. You did your client a great service that night. It seems like that buyer's agent didn't have a conversation with her buyers about allowing your sellers extra time to move out completely the next morning. Your efforts should gain you and Belinda some future referral business.

Jul 01, 2012 01:45 AM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

Good show, Will. You are so right. It doesn't end on Friday, Saturday, etc. You went above and beyond the call, and I hope you get a lot of referrals from this. Bravo!

Jul 01, 2012 02:58 AM

Bob & Carolin Benjamin

Benjamin Realty LLC - Gold Canyon, AZ

East Phoenix Arizona Homes

You definitely went above and beyond -- all the best -- hope you get lots of referrals.

Jul 01, 2012 03:10 AM

Will Hamm

Hamm Homes - Aurora, CO

"Where There's a Will, There's a Way!"

Thanks All for you comments, I know we would all do the right thing.

Jul 01, 2012 04:00 AM

Jennifer Chiongbian

Specializing in all types of Manhattan apts & townhouses - Manhattan, NY

Real Estate Broker - NYC

I hope they refer you too. I actually helped a client scrounge for some moving boxes and he just up and disappeared. That's gratitude for you!

Jul 01, 2012 04:01 AM

Robert Sole

REM Inspections LLC - Winter Springs, FL

Good job! It does sound like the agent and her customers need to communicate with each other though.

Jul 01, 2012 04:40 AM

Shannon Milligan, Richmond VA Real Estate Agent/Associate Broker

RVA Home Team - Richmond, VA

RVA Home Team - Winning with Integrity.

Good for you for doing the correct thing in really seeing the transaction through to the very end. Too many people in our profession give us a bad name and it is people like you to help counter the negativity!

Jul 01, 2012 10:44 AM

Sharon Parisi

United Real Estate Dallas - Dallas, TX

Dallas Homes

Will, another job well done! Communication is everything and it sounds like the other agent forgot to communicate. You did the right thing and I predict that you will receive many referrals from this couple!

Jul 01, 2012 12:50 PM

Wanda Kubat-Nerdin - Wanda Can!

Red Rock Real Estate (435) 632-9374 - St. George, UT

St. George Utah Area Residential Sales Agent

Will, Going ABOVE AND BEYOND will be rewarded...your phone shoulsd be ringing about now...uh, well, maybe in the morning! Great job!

Jul 01, 2012 01:15 PM

Karen Feltman

Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA

Relocation Specialist in Cedar Rapids, Iowa

I agree with Chris Ann #10! Add that new buyer to your mailing list. When it comes time for them to sell someday, you will be the one that they call. Seems that the buyers' agent was just huffing and puffing over nothing. Oh well. All is well that ends well. I see a referral coming your way soon for that little extra effort!

Jul 01, 2012 01:43 PM

Christine Donovan

Donovan Blatt Realty - Costa Mesa, CA

Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Will - It seems to me that the buyer's agent could have defused the situation if the buyer had already agreed.

Jul 01, 2012 03:14 PM

Pamela Seley

West Coast Realty Division - Murrieta, CA

Residential Real Estate Agent serving SW RivCo CA

I'm with Erica, #38, there's no closing until final walk through is complete and buyer signs off. You don't do final walk throughs in CO?

Jul 01, 2012 07:29 PM

Bobbie Smith

Stroudsburg, PA

570-242-1891

Will. Good for you. Above and Beyond service and this one definitely was. WOW. Buyer says morning is OK and Agent says NO WAY. Hmmm. I'm sure the seller and buyer will remember you and be referring you clients in the future.

Jul 02, 2012 06:43 AM

Roy Kelley

Retired - Gaithersburg, MD

Have a very special week as we celebrate Independence Day.

Jul 03, 2012 01:19 AM

Peg Barcelo

Fluff My House! Home Staging Inc. 250.486.6369 - Summerland, BC

The FlufftasticStager from Summerland, BC

Will, what exceptional service you give! I bet your clients will be telling everyone how great you are!

I remember when we bought our house, the people had left an old swing set and some junk in the alley as well as a play house that we didn't want. The city was going to fine us if the things weren't removed, so I made our REA call the old owner and get them to get rid of the stuff.

Jul 05, 2012 10:27 AM

Dale Baker

Baker Energy Audits and Commercial Properties Inspections - Claremont, NH

New Hampshire Relocation Real Estate Information

Howdy and evening Will

Will my friend, I'm sure that your Seller was mighty grateful for the extra mile you went for him, and will be sure to send folks your way! I hope the buyers agend sent you a Thank you card at least!

Have a good one

Dale in New Hampshire

Jul 05, 2012 12:09 PM