One of the first items an agent will need is to get a Letter of Authorization signed by the owner.  This authorization when faxed into the lender will allow your agent the authority to speak with the lender regarding your loan.  This does not give the agent the authority to make any changes to your loan.  

What I do:  First fax in this authorization along with a letter requesting information on owner assist programs, status of the loans, payoff information and short sale requirement package to be faxed back to me.  I first give the lender time to circulate it to the correct department and contact person, then I call to verify that they received the fax and if they have authorized me to speak to them as a follow up.

Once I received the information I requested, I will notify the owner.

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Date:

To Mr. Lender:

(Supply your Social Security #, Mortage Company and loan #s, Address of Property)

SUBJECT:   Letter of Authorization

Please accept this letter of authorization allowing _____________________ (agent's name) to speak to you regarding my loan(s) with your organization.  ___________________ are attempting to gather information to see how they can help me in resolving the default situation of my loan(s).  This will include balances, payment history and procedures for resolving the current status of the loan(s) I have with your organization, and any information that ____________ ask you for about my loan(s).

If you are not the correct contact for this authorization, please forward this to the property contact and inform my agent of the correct contact person.

Contact information for my agent is listed below. 

Regards,

____________________________ Signature and print name and date.

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