Many of us in the real estate industry are told that when we begin our business, that we need to build a team. Since in every transaction, there exist many different people that have to work together to make our clients’ transactions be as seamless as possible. Sometimes everything goes smoothly, and sometimes it doesn’t.
Recently, I have had the opportunity to help a seller prepare a home to go on the market, which means I have to count on different contractors to repair, replace, and/or remove items to make the home look presentable. It also means hiring contractors to install things like carpet, appliances, as well as paint walls and landscape gardens and everything else that goes with doing a home makeover. I haven’t even begun to talk about the administrative part of the business, but for simplicity’s sake, lets just stay on the seller’s side of the transaction for now.
So, lets start with communication; somewhere along the line, there was a miscommunication on what the seller expected the landscaper to do and what he actually did. In the end, the landscaper did what he thought the garden needed and didn’t finish the garden the way the seller expected it to be, so unfortunately, since he decided not to change anything he did, he inadvertently made a “business decision” not to expect any future work. Future work only comes from being referred by people that are satisfied with your services. For some vendors, they can afford to walk away from work when they are busy, apparently, this landscaper was probably one of those that do things once however that is and moves on.
You will find many different business philosophies out there the longer you stay in business. As for vendors that care about their business we recently had a good experience with, “A & A Acoustics Ceiling Company”. The owner, “Mike”, came back to work on the job several times to scrape, and retextured the ceiling twice and painted the ceiling twice to make the job look “right”. He was a contractor with much more integrity than a lot of people in business today.
The point is when you find a weak link on your team, such as the landscaper in this story, the best thing to do, is take them out of your chain or “team” and find a better business person who cares about follow through for future business. Unfortunately, there will be times when a vendor makes us disappointed for referring them, so it’s best to have some back up “team members” on the contractor bench. It’s even more important to find and keep strong links (or team members) that care about how they do their work, are honest and with high integrity, because we can only be as strong as our weakest link.