I’m not an idiot; I just don’t understand You!
This weekend I got a call from a gentleman with a very thick accent. After a 15 minute call this all I got: He saw my NJ Staging and Redesign website and wanted to know more about my services and pricing (which is on my website, lol). I had to ask him 3-4 times if he was interested in Home Staging or Interior Redesign.
I couldn’t understand 70% of what he said! He was becoming frustrated like I was an idiot, because I’d ask him the same question 3-4 times still not understanding what he was asking! At one point he even said, “Maybe you’re not the right person to call.” At least I think that’s what he said, but I wasn’t even sure of that.
I realized this was going nowhere and thought about giving up…but that’s just not in my nature. Then it occurred to me that the only way to salvage a potential job was to ask him for his email. That took almost 5 minutes because he rattled it off so quickly in his thick accent. I finally asked him “B as in boy, sir?” Then he proceeded to give me each letter with a word so I could understand. Hallelujah - I now at least had his email!
I emailed him my information, website and asked all the questions I couldn’t understand during our agonizing phone call! He responded to my email and not only does he want to Redesign 4 rooms (family, living, master bedroom and dining room), he has a sizable budget, really likes my work, and is eager to start!
We set up a consultation in two weeks (my first availability) and I only hope that I can better understand him in person. In the meantime, I’m gathering as much information as possible via email so I don’t look like an idiot….again!
Has this happened to you? If so what how do you handle a call from a potential client with a very thick accent or doesn’t have complete command over the English language?