Groups are smaller communities within the larger ActiveRain. Join groups created by others. or start your own and
get others to join
This is the place to view the past and present contests put on by ActiveRain and its members. Everyone can join the
group and help encourage each other. Current contest will be highlighted posts so it's easy for you all to see. Let it
Curious as to what others in your profession think about a certain product or tool?
AR's community takes the time to leave honest and transparent reviews of their experiences
so you can be a bit wiser about your purchase.
Broken down by categories and subcategories for easy finds
Get an unfiltered look at what real users are saying
Leave a review yourself for others to benefit from
Add new products as you use them and gain points for doing so
ActiveRain University (ARU) provides free on-line training. We coach, consult and support real estate professionals about real estate trends, technology and social media.
ARU Calendar provides class types and registration links
Watch short tutorials on updating your photo, inserting a hyperlink and much more
Sign up for the Daily Drop so you don't miss out on AR's daily happenings
Find answers to most FAQ's
Whatever it is you're into and wherever you are, AR surely has a group for you to join.
Brand, off the wall, specific subject matters…whatever it is you're looking for.
Each time you write a post you can syndicate your post to 5 groups.
And if by chance you don't find what you're looking for, start a new group today!
Get your content in front of more eyes
Search by location or type
Feel free to start your own group
Find some that are close to home and close to heart
Each month AR runs numerous contests as a way for our members to engage in activities
that will boost their business and increase their visibility in the community and beyond.
Earn points by partaking in these contest and climb the leaderboard
Do what's good for you and your business by participating
If you have an idea for a contest, just let us know
Stay motivated and on track with new contests popping up each month
Ask a Real Estate Question
Here's another avenue for you to build relationships with others. Share your expertise with someone searching for answers.
Play the teacher role and help someone out today
Your Homepage will alert you of new questions in your state
A wonderful way to open a door to a possible new client
Ask a question yourself to get help
These state pages or hyper-local pages provide content directly related to a specific geographical location.
State, County, City and Neighborhood pages make it easy for consumers to find what they're looking for.
Post your listings, school information, local events, market reports and more
Consumers peruse these pages for information
Farm your niche market and cover all the happenings in your neighborhood
Angry clients should be considered a “blessing in disguise” rather than something we should dread dealing with. All too often clients fade off into the sunset, breaking all lines of communication without us ever knowing the catalyst that produced this change in their affection. Customer feedback (even when it’s delivered in an angry package) is a crucial link that is needed to keep public relations strong. The information allows us to improve our service levels and expose potential grenades lurking in the shadows.
Let’s face, there are numerous speed bumps in our business and we’re going to hit one from time to time. Being proactive in the beginning of the relationship helps set the tone for future events. Communicate early on to your clients that you want to hear the good, the bad and possibly the ugly. This gives us the chance to be the “hero”, fix the problem and solidify our relationships. Then as you work together and build trust, the emotional bank account gets filled and the client is often more likely to talk things out when situations arise.
When a customer is angry there are some key things to remember:
It’s not personal: They believe they have a legitimate grievance and if we are defensive we shut them down, it sends the message “we don’t care”.
Listen: Don’t interrupt and take notes to remember details.
Be Patient: Let them get it all out and use your ears more than your mouth.
Show Empathy: Try to understand how frustrated they are and how they have been impacted.
Be Positive: in your approach to solve the problem and take action quickly. If you let things linger too long it looks like your avoiding the problem.
Take your LUMP: If you have caused a situation acknowledge, apologize and move on. None of us are perfect.
Show appreciation: Thank your client for coming to you to problem solve and reassure them how important they are to you.
Hopefully the above will help you navigate a customer relations set-back. Just remember, a bump in the road is not always cause to end a business friendship.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.