My customer loved my FAQ section on my website

By
Home Builder with The Flooring Girl - Westchester NY & Lower Fairfield CT WC19920-H07 HIC619252

hardwood flooring in Tuckahoe NY 10707This afternoon I went to see a super nice customer in Tuckahoe NY.  I can't wait to help her with her flooring - she's had major buckling (due to some water damage).  She is exactly the type of customer I like - nice, friendly, thoughtful and inquisitive.

 

It seems that she had stumbling across my blog on TheFlooringGirl.com.  She found my Flooring FAQ page and loved it.  Apparently, she had a bunch of questions, which is completely understandable given her flooring situation and that so many people in the same building have been having similar issues.

 

She loved that each of the questions on the FAQ page had its own blog post fully explaining the answer, and she thought that was so cool and helpful.  She had read many of them...and even printed some out.  It was really cool.

 

Later in the conversation, I asked her what this building used to be (I had heard from another tenant that it used to be a factory).  My customer, said yes, it was the old Revlon plant!  My jaw dropped...and then she said, oh yeah, you used to work at Revlon, didn't you?  I couldn't believe it...she had read the "About me" page and actually remembered what I used to do!  I was so impressed.

 

So, like I said, I can't wait to help this customer.  I have tons of estimates and combos to figure out for her...but I don't mind one bit!  These are the types of customers I love!

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ActiveRain Community
Location:
New York Westchester County Tuckahoe Tuckahoe Home Improvement
Groups:
Rainmaking - Internet Marketing Strategies
Connecticut Professionals
Westchester County
Tags:
ramblings from a westchester flooring store shop at home

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Rainmaker
3,163,930
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Having a FAQ on web site is a good idea. Thanks for sharing.

Jul 23, 2012 09:41 PM #13
Rainmaker
646,179
Bobbie Smith
Stroudsburg, PA
570-242-1891

Congrats Debbie. Nicest kind of compliment to receive. A FAQ page is an excellent idea. We need to follow your lead and create our own FAQ page too.

Jul 23, 2012 09:45 PM #14
Rainmaker
2,367,152
Debbie Gartner
The Flooring Girl - Westchester NY & Lower Fairfield CT - White Plains, NY
The Flooring Girl - Westchester hardwood flooring

Gita - You are welcome.

Bobbie - Thx.  Yes, it was an awesome feeling.  I hope it helps you guys, too.

Jul 23, 2012 10:37 PM #15
Rainmaker
715,606
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

Your FAQ's are really helpful Debbie and it is a great way to get new clients to read your blog-you are answering their specific questions about a problem that they actually have! Good work and good luck on this one!

Jul 23, 2012 11:09 PM #16
Rainmaker
788,674
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Thanks for this great idea - we are in the process of redoing our website and I will pass your post to the "powers to be" or the IT guys!

Jul 23, 2012 11:11 PM #17
Ambassador
2,579,024
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224
Debbie- what a great motivator for anyone wondering if anyone reads their posts or follows links. Congrats !
Jul 23, 2012 11:13 PM #18
Rainmaker
1,999,271
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Everyone one of us already knows the common questions for our field of practice. Doing a FAQ makes good sense

Jul 23, 2012 11:29 PM #19
Rainmaker
294,139
Ann Nguyen
Dickson Realty - Truckee, CA
Lake Tahoe Truckee Homes For Sale
Debbie...what a great story! I am coming over to your website to read your FAQ and your "About Me" pages.
Jul 23, 2012 11:38 PM #20
Rainmaker
1,146,633
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Debbie, having an FAQ page is a great idea, but having one where the questions are answered with a blog post is outstanding. It is no wonder why you are the flooring expert in your area.

Jul 24, 2012 12:01 AM #21
Rainmaker
826,948
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

That's the best idea I've heard in a long time!  Q&A with a blog post answer - how simple yet powerful.

Jul 24, 2012 12:59 AM #22
Rainmaker
697,055
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Thats terrific that a potential customer went out of her way to research who should do her floors.  Now you will get many referrals from her.

Jul 24, 2012 01:41 AM #23
Ambassador
998,709
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

Sounds like the whole building can use your services!  Isn't it neat when someone has actually read your blog?

Jul 24, 2012 01:56 AM #24
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

This is such a cool story Debbie, I love that she knew where you had previously worked and so much more about you and your website.................Congratulations on the Gold Star.

Jul 24, 2012 02:03 AM #25
Rainmaker
315,701
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

Hi Debbie, having a perfect, easy client every once in a while is like a bonus. It is great to have, especially when we need it!

Jul 24, 2012 02:28 AM #26
Rainmaker
706,550
Gary Frimann
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

Great, great idea.  I am in the middle of redesigning my webpage, and this is going to be a welcomed addition. I have a hunch it'll be a real time saver and attraction.  Thanks.

Jul 24, 2012 03:23 AM #27
Rainmaker
2,367,152
Debbie Gartner
The Flooring Girl - Westchester NY & Lower Fairfield CT - White Plains, NY
The Flooring Girl - Westchester hardwood flooring

Joanna - Thank you so much.  I think there are a few others I need to add for some more recent blog posts.  This has been a wake up call...in a good way.

Joy - Excellent.  I'm so glad to hear that.

Jul 24, 2012 05:42 AM #28
Rainmaker
833,869
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
The Susan & Mindy Team...Your Concierge Agents

Every time I read one of your posts I get more ideas of things I really need to do...my "to do" list is quite extensive and one of these days, I will actually get around to doing some of it!  LOL

Jul 24, 2012 06:38 AM #29
Rainmaker
543,932
What Not To Renovate - Milan B.
Palm Coast, FL
We provide tips & trends on home renos & designs

Hi Debbie,

Congrats on the feature.

I like the idea of linking your FAQ to blog post.

Maybe I'll borrow that idea, if it's okay with you.

Jul 24, 2012 02:30 PM #30
Rainmaker
161,768
Dylan Taft
Dylan Taft Broker/Owner Taft Street Realty, Inc. - Woodstock, NY
Ulster County Area Consultant

Great easy going clients are the best!  Thanks for sharing and, as usual, you've given me something to work on...my FAQ page!  Thanks, Debbie!

Jul 24, 2012 11:47 PM #31
Rainer
136,534
Brent & Deb Wells
LivingWell Properties - Prosper, TX
Prosper TX

Hi Debbie,

Thats amazing that she remembered. Nice touch on the FAQ links...

-Brent

Jul 25, 2012 05:40 AM #32
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Debbie Gartner

The Flooring Girl - Westchester hardwood flooring
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