Too busy for a home staging consultation and potential customer

Joan --- if she were really that good, I might have tried one more time. But I have other resources I can and have used. I was merely thinking that perhaps I would give her the opportunity. In my opinion, she blew it.

Beverly --- there are many ways she could have handled the inquiry better. She didn't use a single one.

Sharon --- precisely! She advertised to get new business, and when new business came along, she blew it off.

Kathy --- you're singing my song.

John --- we have to remind ourselves that courtesy and professionalism never go out of style. Well put.

Maureen --- customer prevention, indeed :)

DeeDee ---I like that quote too, and I want to always keep it in mind when dealing with clients, including potential clients

Phil -- we all can be very busy at times....but this person could have handled the call with a little more finesse and without offending a potential client. For example, she could have said

• "I may not be available this week...how about next week?" (if the consultation is a rush, the realtor would have called someone else. But at least, that was an option)
• "I have someone in mind who can help you...may I take your number and have her call you?
• "Thanks for calling. Glad you like my work. Tell me about the property...." (in my case, I didn't even get a chance to tell her how big the project was....if she at least asked a couple of questions, maybe she wouldn't have said "no" so quickly)

Sally and David -- it was her advertising (emails, etc) that drew me in. Guess it worked for her because now she's too busy. Still, she could have handled the call a little better than the way she did. Gently, not brusquely

Debbie --- not everyone can afford to hire additional help. But she does need help polishing her telephone manners.

Kathy -- that was precisely my point. She could have handled this inquiry better than she did without jeopardizing chances of future business with this realtor.

Vanessa -- yep...I have crossed her off my list and will treat her email advertising as spam.

Michael -- had she at least taken the call with a little more grace, I would respect her decision to turn down the business.

Jared -- my point exactly.

Richie -- it all boils down to how to handle inquiries. Telephone etiquette goes a long way.

Rose -- you must have handled this differently. More power to you.

Chris and Dick

I wonder what she would have said and how if I walked into her office. Somehow, people's behavior and attitude are different on the phone than in person.

Pamela -- we don't have to be flippant or rude to turn down a job. One never knows where and when the next one is cominf.

Bryan -- as Brian Buffini said, "I'm never too busy for any of your referrals."

Rich

THanks....I did move on. Hired someone else. And will henceforth treat the rude agent's advertising as spam. Too bad. She did good work. Just has lousy telephone manners.