Groups are smaller communities within the larger ActiveRain. Join groups created by others. or start your own and
get others to join
This is the place to view the past and present contests put on by ActiveRain and its members. Everyone can join the
group and help encourage each other. Current contest will be highlighted posts so it's easy for you all to see. Let it
Curious as to what others in your profession think about a certain product or tool?
AR's community takes the time to leave honest and transparent reviews of their experiences
so you can be a bit wiser about your purchase.
Broken down by categories and subcategories for easy finds
Get an unfiltered look at what real users are saying
Leave a review yourself for others to benefit from
Add new products as you use them and gain points for doing so
ActiveRain University (ARU) provides free on-line training. We coach, consult and support real estate professionals about real estate trends, technology and social media.
ARU Calendar provides class types and registration links
Watch short tutorials on updating your photo, inserting a hyperlink and much more
Sign up for the Daily Drop so you don't miss out on AR's daily happenings
Find answers to most FAQ's
Whatever it is you're into and wherever you are, AR surely has a group for you to join.
Brand, off the wall, specific subject matters…whatever it is you're looking for.
Each time you write a post you can syndicate your post to 5 groups.
And if by chance you don't find what you're looking for, start a new group today!
Get your content in front of more eyes
Search by location or type
Feel free to start your own group
Find some that are close to home and close to heart
Each month AR runs numerous contests as a way for our members to engage in activities
that will boost their business and increase their visibility in the community and beyond.
Earn points by partaking in these contest and climb the leaderboard
Do what's good for you and your business by participating
If you have an idea for a contest, just let us know
Stay motivated and on track with new contests popping up each month
Ask a Real Estate Question
Here's another avenue for you to build relationships with others. Share your expertise with someone searching for answers.
Play the teacher role and help someone out today
Your Homepage will alert you of new questions in your state
A wonderful way to open a door to a possible new client
Ask a question yourself to get help
These state pages or hyper-local pages provide content directly related to a specific geographical location.
State, County, City and Neighborhood pages make it easy for consumers to find what they're looking for.
Post your listings, school information, local events, market reports and more
Consumers peruse these pages for information
Farm your niche market and cover all the happenings in your neighborhood
There is always a blog floating around about poor customer service. We've all been there. Someone said something, did something or didn't do something they promised to do. Maybe a product didn't live up to expectations. I've had my share recently, and it seems like when I need for everyone to be performing at top level is when they are most likely to do something wonky.
I like to give the offender a chance to make things right, but once they ignore or refuse to right a customer complaint I will respond accordingly. And, I find that people handle poor customer service in one of three ways.
The first group is disappointed, mad or offended and simply commit to not doing business with the company again. They're the silent sufferers. This one is tough because you may not know there's a problem. Somewhere along the line, they list their house with another agent, or they buy through another agent. They don't encourage their friends or family members to use you, but you're totally unaware of what happened. They probably won't even talk about it with anyone. They just move on.
The second group is the confrontational group. They're disappointed enough to talk to you. I called my bank today because a check order is three weeks late. I'm disappointed and in need of our company checks. Did I let them know? Absolutely. Did I yell and make a scene. Not at all. I like my bank, but I don't like poor service. In this case, they use a third party provider. That makes it easier to be more patient with them. I want them to succeed. So, I made the call. I have contacts all through the food chain at the bank and all of the other contacts know that. If I'm calling with a problem, they scramble. I rarely ever call. If I'm calling with a complaint, it's worth taking notice. These are the folks you want on your side. They will help you correct failures, and in the process, you will be better and they will be faithful.
Then there's the third group. These folks get visibly and maybe even hostile mad. They are like a heat seeking missile and you are the target. They're not disappointed, they're mad, and they are vocal. They will make a scene in the middle of the Mall. They will send letters, call CEOs, tell all their friends, post a snarky note on Facebook or other social media, carry a sign in front of your business, blog about their experience with their slant alone and in anyway possible make your life miserable until they get what they want. Then, they will walk away with their prize and never return to your business. They will continue to speak poorly of you - so you can't win.
Of course, your best defense is good customer service. If you sense something is wrong with a client, ask him. He may be having a bad day. If a regular client suddenly disappears, give her a call if you know how to contact her, or ask her friends if she is OK. If a service failed him, offer to do it over at your expense. If a product is substandard, replace it. If an employee was rude to her, apologize and promise that you will take care of it. Then discuss the situation with the employee and find out what happened. There are always two sides.
Not every customer that gets mad with you or your company has a legitimate right to be mad. Listen to what they say, empathize when you can and promise to investigate the situation. Once your investigation is over, tell the client you checked things out and have taken measures so it doesn't happen again. Make any corrections you need to make on your side, and then move on.
Faithful customers make your business prosper, but as hard as you try, a few frustrated customers will slip through the cracks. Do you best to reconcile each case, but also know that some people will never accept your best efforts. Be your best with every client. Do your best with every client, and make every client feel like he is important.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.