Since I actually met the Zillow folks at BloggersConnect last week, I'm almost tempted to take down the couple of rants I've done in a couple of blog posts, but as I learned, "Once on the Internet, always on the Internet". 

Here in Washington, there are special challenges for any company trying to get an on-line home values database.  Neighborhoods are architecturally diverse, so comparing a subject house to it's "comps" isn't even apples to oranges.  It's apples to monkeys!  Even in a block of identical looking row houses, some are granny houses that were state-of-the-art in 1942, and others have ove-the-top restorations that cost hundreds of thousands of dollars and made the place worth a fortune.  

 So, this week, I have a new listing in Brookland.  This is a neighborhood in Northeast Washington over near Catholic University.  The housing stock is in varying condition, and the homes are all different - in terms of style, age, size, and condition.  

My listing is a cute bungalow, and I spent a couple of days doing a very, very careful market analysis.  We signed the paperwork on Saturday, agreeing on a list price of $475,000, a bit less than the $495,000 they paid for it two years ago (they are buying in Northern Virginia where the market is much more depressed than it is here). 

So, this afternoon just for the heck of it, I went to zillow.com and typed in the address.  To my shock and amazement, the Zestimate was a whopping $528,500

Holy Freakin' Meticulous Market Analysis!

Throughout DC, Zestimates have tended to be on the low side.  So what is this?

I started to second-guess myself, but I didn't call my client to say "Raise the price!"  I did a quick preview of the other homes for sale I hadn't yet seen, and came away feeling comfortable about the price of $475,000.

So, while Zillow and similar sites are a useful tool in some parts of many markets, you need a second opinion from a professional.  If you are looking for a house to buy, and your agent's recommended price is higher than the Zestimate, at least look at your agent's numbers.  She will have the advantage of direct knowledge of many of the houses that are used to compile the database used to calculate value.  And when you are selling, my advice is the same - to find a home's price, you really do need professional helpQ

 

67 Comments on My Little Zillow Meltdown

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JAN
15
2008
650,291 Points Localism Sponsor Outside Blog
Zillow does a good job on a lot of things, but others not so much. Last week we lost an offer on a home that IS priced well for this market, but Zillow has it less, and the would be buyer thinks Zillow is the bible of pricing. So they moved on and are not buying this particular listing. Nothing could change their mind. Oh well as the world turns........
11:58pm • #48
JAN
16
2008
967,176 Points 60 Featured Posts Outside Blog Called Shot Master
Hi Patricia:  Using Zillow's home value estimates is like trying on shoes at Nordstrom at Pentegon City totally in the dark.  You finally find a pair that fit, and then you turn on the lights and scream when you see how horrible they look.  Nothing works like a good, careful market analysis done by an experience Realtor who knows the area in question.  Thanks for a great post !  Take care.
1:04am • #49

Zillow is worthless in terms of pricing. And I see no need for it.

I don't need anyone to try and convince me otherwise either.

 

joe

Bucks County Real Estate

Bucks County MLS Homes Search

1:05am • #50
1,553,436 Points 277 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master
Patricia- I love Zillow! Whenever a seller has one of those Zillow sheets in his hand, we just love it, because we have our CMA ready too!  The door is now open and it is open wide and we are in! Katerina
1:14am • #51
Maybe its time to give Zillow a Pillow and tell them to have a nice evening? Lance
Lance Winslow
3:02am • #52
Maybe its time to give Zillow a Pillow and tell them to have a nice evening? Lance
Lance Winslow
3:02am • #53
Maybe its time to give Zillow a Pillow and tell them to have a nice evening? Lance
Lance Winslow
3:03am • #54
Maybe its time to give Zillow a Pillow and tell them to have a nice evening? Lance
Lance Winslow
3:07am • #55

Sarah,

You make an excellent post.  I've noticed that locally, here in the Hilton Head market, Zillow tends to be very erratic. 

7:47am • #56
208,738 Points 6 Featured Posts Outside Blog
Patricia, I've had issues with Zillow because of this as I'm sure so many others.  I'd stopped putting my listings on Zillow for this and some other reasons, but I realize as I write this that might be a disservice to my clients and may therefore have to rethink that.
8:46am • #57
296,366 Points 19 Featured Posts Outside Blog

Zillow is terrible (at least in the DC market).  My own home was valued at 33% LESS than what I paid (and was appraised for).  I ran it a couple weeks ago.. Zillow's 'zestimate' has it about 75K more than I could every DREAM of getting.

 

9:19am • #58
1,347,738 Points 71 Featured Posts Outside Blog Attended Rain Camp Called Shot Master
Patricia - Zillow ALWAYS puts the prices much higher than they should be. They need a reality check. I have actually had clients quote Zillow and have had to explain that those prices are NOT in the real world!
12:11pm • #59
107,586 Points 13 Featured Posts
People who rely solely on the internet for buying and selling decisions get what they deserve.  :)
5:06pm • #60
122,017 Points 6 Featured Posts Outside Blog
The Zestimates can be off sometimes. But really, it's only an estimate. That is what we are here for, the fine tuning!
6:02pm • #61
231,708 Points 13 Featured Posts Outside Blog
I have this conversation at least once per week with someone whether it be a client or a prospective client!  Thanks for the post, hopefully some of the public will read it and take heed!
9:04pm • #62
JAN
17
2008
1,929,876 Points 155 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I've also seen problems where finished basement square footage isn't calculated in to Zillow's estimates. I agree Zillow can be a tool, but don't put all your eggs in one basket like a lot of FSBO's do and end up loosing in the end because they have.

12:36am • #63
144,343 Points 7 Featured Posts Localism Sponsor

I'm a little late to the comments section of this post and I'm sure that with the 63 previous comments my lament is the written elsewhere....but I had the same problem.

One listing -- high end, archetechurally enhanced, big lot, and APPRAISED by a professional, licensed appraiser (at my cost) for one price and Zillow came in substantially below based on homes in the saem neighborhood that HAD NOT been completely renovated and expanded top to bottom.

The other side is a low end listing I have where the price was set where I considered it to be reasonable and at the market but Zillow says, "no", the Zestimate is really HIGHER than our price.  The problem is that this particular house has been sitting and sitting and sitting for four months with 2 showings.  

So as nice as Zillow people may be and as great as they are to pick up the tab for parties, they really do no service to homeowners or real estate professionals with their Zestimates. 

6:07am • #64
It's important to remember that District Law requires an interior viewing of a property before giving a property valuation. Anyone who has done a major interior renovation realizes how much money it can take to update an interior.
8:20am • #65
196,672 Points 13 Featured Posts Outside Blog
Here Here my friend!  Zillow hasn't caught up to Naples either..not even a little bit...but I imagine one day...they will! :)
1:41pm • #66
JAN
18
2008
117,965 Points 34 Featured Posts Outside Blog

Spencer from Zillow here.

Let me go on record by saying this: Any seller or buyer would be making a serious mistake to rely solely on Zillow and the Zestimate when deciding what a home was worth. 

I think Christy (and others) hit the nail on the head above when she said: "The Zestimates can be off sometimes. But really, it's only an estimate. That is what we are here for, the fine tuning!"

Zestimates are meant to be a starting point in determining a home's value, and for Realtors talking to clients or potential clients they can viewed as a starting point for a conversation about a home's value. They're not meant to be and never will be the end-all-be-all indicator on value.

12:13pm • #67

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Patricia Kennedy

Washington, DC

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Evers & Company Realtors

Address: 4400 Jenifer Street NW, Washington, DC , 20015

Office Phone: (202) 364-1700

Cell Phone: (202) 549-5167

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Pat Kennedy -- author of The Irreverent Guide to Real Estate -- gives you a look at life on the streets as a real estate broker in our nation's capital. And her blog is peppered with great advice combined with humor!


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