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Client/Customer expectations

By
Real Estate Agent with Berkshire Hathaway Home Services Res0759330
Recently it has been brought to my attention a few times about my quick response to inquiries and business in general. I am not blowing my own horn here, as they say, but response is key not only in the real esate biz, but any consumer business. With our instant gratification society, it is even more important to live up to these expectations or your compettion will! Of course, with technology today, smart phones, tablets, etc., it makes it that much easier to be connected and respond more so than ever before. Buyers out there are plentiful but certainly not in over abundance, so my theory is try and satisfy every need that comes along as a realtor never knows where his/her next pc of Business will come from. To all fellow Realtors- happy selling!
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Kevin: My question has always been, why wouldn't you answer quickly? ALL businesses strive for that. Some here on AR have wondered that to NOT answer your phone, for example, makes you seem like you are very busy and that's who consumers should hire. Those real estate professionals who can get away with it have something else going on that makes them so popular, but I bet it has nothing to do with ignoring your clients.

Aug 01, 2012 01:14 AM
Anonymous
Anonymous

Hella- so true/ we r in the People business!

Aug 01, 2012 01:20 AM
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