So now let’s tie it all together. In our previous blogs we have covered the points of the five pointed STAR Model which includes Strategy, Structure, Process, Rewards and People.
Of critical importance is the center of the star, Business Results. This should be a metric that reflects the future strength of your business or organization and needs to be forward leading. In theory, when these strategic results are accomplished the future is good. Examples of these indicators could be increased market share, volume of sales from products/services introduced in the last three years, customer loyalty index, or your employee engagement index, etc. When these types of measurements are used and met, sustainability is greatly enhanced. What does your organization measure and is it a leading or trailing indicator?
Leadership is the key that holds this entire STAR Model together. Leadership is what drives this model. Leadership designs the future, creates innovation, and therefore, creates sustainability. Leadership’s role is to determine what the right things to do are. Management’s role is to do the right things now. So it is important to have you pulse on the day to day operations and you should. However, it is equally, if not more important to be forward thinking and do the right things so that you will have profits and success for years to come.
In conclusion, ask yourself these questions:
What’s my game plan or strategy?
Does my structure support my strategy?
Do my processes support my strategy?
Do my rewards and recognition systems support my strategy?
Do my people have the attitudes, skills, and knowledge necessary to implement the strategy?
Your answers to these questions are critical because all of these feed into the heart of your business, your loyal customer base, your business results, and your sustainability.
After reading these blogs do you have a different understanding of sustainability. It is not just the environment although that is an important part. It means surviving and thriving.