Guerilla Relationship Marketing

Guerilla Strategy:  Leverage existing networks

Example: Adult Baseball League

I asked my client what he liked to do in his free time.  He explained that he enjoyed playing adult league baseball; been doing it for 15 years.  I asked about the numbers; i.e. how many on a team, how many teams in the league?  Average team:  15 players; 18 teams in the league; that's 270 players in the network.

We started brainstorming ways to get the attention of all those players.  My client suggested a special tournament, with donated  prizes.  To make it happen:

  • He'd have to make contact with the owners of the largest businesses in town to solicit prizes.  Since these businesses would be getting exposure among players who are their potential customers, that wouldn't be too hard; especially if he went after car dealers and sporting goods stores.
  • He'd have to have to make a live presentation and pass out flyers to each team announcing the tournament.  Of course the flyers would have his picture, logo and contact information on them.  And he'd have to spend time hanging around afterwards joking around with the players; oh, well.
  • He'd have to get an email database from the league so he could communicate the standings directly with all the players.  Since he'd be running the tournament and managing the standings; that would be no problem.  Of course all the "standings" communications would have his branding on them.

Sounds like a lot of work, and it is; but here's the motivation:

  • It's a great excuse to get in front of 270 like minded people on a regular basis.  There's nothing like frequent and consistent contact to help build relationships.
  • It's a great way to demonstrate caring, competence and leadership; the keys to drawing people to you.
  • It's a great excuse to put his name in front of 270 people for months on end; and have acquire an email database available for future marketing ideas.
  • It's a great way to meet and establish relationships with other leaders in the community.
  • Oh, and it would be a whole lot of fun to play in the tournament and give away prizes.

Now, let's look at what this Guerilla Relationship Building Campaign means from a real estate agent's marketing perspective:

  • On average, 10% of homeowners move every year.  That means there are 27 potential listings and home purchases in this pool every year
  • Everybody in the pool is related to, works with or is friends with at least 3 people who are close enough to talk about their moving plans.  That's a potential 810 referral contacts from this pool; 81 of whom are also moving every year.
  • Each listing (from this pool of well over 100 potential listings) provides an opportunity to meet at least six potential buyers; many of whom do not already have agents.
  • If "The Millionaire Real Estate Agent" model is correct, i.e. marketing to Mets = 2 transactions, per 12 names, per year (and my clients say the model is conservative) then maintaining close relationships with this network of people should net 45 transactions every year going forward (270/12 * 2 = 45).

To learn more about ways to automate this kind of marketing check out the posts in the ActiveRain Group:  RE Systems Integration.

Now baseball may not be your thing.  How about Chambers of Commerce, Women's groups, Ski Clubs, or Youth sports?  None of those float your boat?   Then head to the library and check out the "Encyclopedia of Associations" behind the reference desk.  You'll be amazed at the tens of thousands of associations that exist.  If you can think of it; odds are there are people already banding together to do it in associations.

Find an association that fits you, then figure out how to leverage it.  That's how to do Guerilla Relationship Marketing.

 

26 Comments on Guerilla Relationship Marketing

Ray that's a great and informative post.  I appreciate your idea and will get more involved with my network groups in this mannner.

01/11/2007 04:02 PM by Cynthia Sloop, Realtor Indianapolis Real Estate (Carpenter Realtors (Lic. in Referral))


Ray - Thanks for the "out of the box" ideas for creative ways to build our database - your posts will be watched!

01/11/2007 04:25 PM by Tony Marriott, Associate Broker, CRP, CLHMS, CRB, CRS ~~ Phoenix Arizona (Keller Williams Realty Professional Partners)


Wow, Ray!  Yet another great and different way to network.  Great post

01/11/2007 05:37 PM by Alex Thiel (DPR Realty)


That's the way to go Ray!  I've been networking and it really pays off!

01/11/2007 05:48 PM by Chris Tesch College Station, Texas Real Estate (RE/MAX Bryan College Station)


I'm the Membership Director of my local horse-oriented club of the breed that I raise (and I was one of the two people that got the club started long before I was an agent).  I'm REQUIRED to send communications to all the members on a regular basis.  I'm doing it because it's important to me, but it is, indeed, a form of networking. 

 Relationship-building by doing what you love would seem to be the very best way. 

 

01/11/2007 06:28 PM by Tricia Jumonville, EcoBroker® (ERA Colonial Real Estate)


There are so many opportunties that are right in front of us everyday. The key to success in sales is helping other people get what they want. They are around us all the time...we just forget to ask.

 

Great post.

01/11/2007 07:47 PM by M & T Bank


Networking really is a lifestyle, isn't it.

Now Have a Blessed Day,

John Occhi, Hemet CA REALTOR
http://www.johnoc

chi.com/

01/11/2007 08:23 PM by John Occhi Hemet CA Real Estate (Century 21 Crest - Crest REO)


I'm all for doing what you love.  We love helping kids - they don't buy homes, but they have parents and aunts and uncles who do.  It's a win-win.  We do what we love, people see we are sincere in our objective and the blessings keep coming.

01/11/2007 08:46 PM by Sherry Spengel | Wheaton IL (Prudential Spengel Realty)


Good points (no pun intended) thanks for doing the math.  

01/11/2007 09:47 PM by joanne Douglas (Terrie O'Connor Realtors)


Ray- Interesting post.  I have two charitiy groups I belong to.  I believe in both of them 100%.  I have been reluctant to "leverage" them because I believe in the goodness of the charities.  And didn't want to be seen as using them.  Any suggestion on how to overcome my reluctance?

01/11/2007 09:50 PM by Debi Braulik (Tacoma Real Estate) (John L. Scott Real Estate)


Very innovative idea Ray. I'm a numbers guy, so here's my question ... the MREA 12:2 ratio is based on 33 touches per year - how many touches do you get with each of the 270 players over the season, and what is your average cost per player? I like the idea, just want to compare it financially against other marketing.

01/12/2007 01:21 AM by John Novak - Las Vegas and Henderson NV Real Estate (Keller Williams Realty The Marketplace)


Debi: You sound like one of my team members who was afraid to even tell the people at her church what she did for a living. See if this give you a boost - once I told her all she needed to do was to tell her five best church friends what she did for a living and to ask them if they knew of anyone who could use her services she closed 35 loans in one year. She was even apologetic when she was speaking with her friends. Some months later she addressed my entire staff on Ramp Up Day and encouraged them to always tell people about their job and ask for referrals. She got so good she retired!

Ray: Great post and encouragement - I emailed your link to my entire staff. As for the numbers 2 out of 12 may be the correct number but, as I would ask my team, what will you do to ensure both of those 2 come to YOU? Those 2 may indeed list their home in the coming months. What will you do to give wings to your marketing and make it viral?

01/12/2007 09:33 AM by Novation Mortgage


Debi, I see that the word "leverage" has some negative connotations for you.  Let's see if I can frame its context better.

I would agree that cynically targeting a group primarily for the purpose of gaining marketing "leverage" would be wrong.  I also believe that people who attempt to do that are seen through quickly, and their "leveraging" attempts fail as a result.  In fact, those kind of "leveraging" attempts can actually hurt the perpetrator more than if they did nothing.  So if you aren't truly sincere in your association participation, don't do it.


On the other hand, you already belong to two charity groups that you sincerely believe in.  You don't have to hand out listing flyers at meetings to "leverage" these groups (you are right to be inhibited about doing things like that).  You just need to participate in a natural, but more visible and productive way.


For some ideas on how to do that see my next post in this series: Guerilla Relationship Marketing 2.

01/12/2007 10:01 AM by Ray Cobel (Cobel Target Marketing)


Ooooo, John.  Another numbers guy.

Well, with the regular season and playoffs there's approximately 15 weeks. Here are the potential touch opportunities and approximate costs:

  • Live team announcements:  1 touch, no cost, 3 hours
  • Team announcement flyers:  1 touch, $15, 1 hour
  • Weekly "Standings" Emails: 15 touches, no cost, 15 hours
  • Playing Games: 1 touch with each player over the season, no cost, time 0; you were going to play anyway
  • Awards Ceremony Email: 1 touch, no cost
  • Live Awards Ceremony:  1 touch, cost depends on how big a deal you want to make; time depends on that too

As you can see, the actual dollar cost for this kind of networking campaign is almost nothing.  Your time investment is the real cost; but time passes anyway.  What are you doing with your time that is worth more to your business?

As for touch total, this scenario hits 20 in 15 weeks.  Then you have email addresses to keep working with.  Start a Blog about the tournament/league and the touch count is limitless.

What other marketing options are you comparing this to?  I'm sure everyone would like to know what they are.

 

01/12/2007 10:06 AM by Ray Cobel (Cobel Target Marketing)


Ken, actually those 2 out of 12 do come to you; provided you touch them about every 12 days throughout the year.  That's the key.  Keep in touch.

01/12/2007 10:10 AM by Ray Cobel (Cobel Target Marketing)


There's a difference between leveraging and networking, I think.  With networking, you are simply the obvious person for someone who knows you to contact because you're the one they think of when they're thinking of someone who does what it is that you do in your professional life.  Someone they think of as a friend or good acquaintance that's been shown to be competent and trustworthy in other areas.  A doctor, for example, doesn't make a point of not saying that he's a doctor (unless he's really TIRED of being asked medical questions outside the office ;-) and doesn't want to be bothered) or a professional in any other business doesn't make a point of NOT saying what they do - it's part of getting acquainted, really.  And in volunteer situations, what you do professionally can be important because it shows the skills and contacts you have that might benefit the organization that you're volunteering with. 

If you think of it like that, letting people know that you're a real estate agent is no different than letting them know that you have 3 kids or like horses or play golf or anything else about you - it's part of the total picture.  If you make a point of NOT letting them know, that leaves out a part of the picture for them. 

 

01/12/2007 10:49 AM by Tricia Jumonville, EcoBroker® (ERA Colonial Real Estate)


Tricia, I like your explanation about networking.  I think of "leveraging" as simply more intentional and creative networking.

 

01/12/2007 12:57 PM by Ray Cobel (Cobel Target Marketing)


FYI  If you're find this relationship building discussion interesting you might like my latest post, "Hi! Will You Marry Me?"

01/12/2007 01:03 PM by Ray Cobel (Cobel Target Marketing)


Yes you are right- the word Leverage was bothering me.  I do divulge what I do for a living if I am asked.  I just don't feel comfortable pushing myself in front of them.  There is not a lot of time for idle chit chat.  But there must be a way I can let them know.  There should be a happy medium.  I will work harder this year to find that spot.  Thanks.

01/12/2007 07:39 PM by Debi Braulik (Tacoma Real Estate) (John L. Scott Real Estate)


Great use of your resources.  Keeping in touch with the various emails will be the key, I think.  Good luck on this endeavor.

01/12/2007 07:50 PM by Jim & Maria Hart ~ Charleston, SC Real Estate (Agent Owned Realty)


Networking is the best possible way to get great referral business if it is sincere. You should be willing to give as many referrals as you get--or more. One of the best descriptions of how this works is Keith Ferrazzi's book NEVER EAT ALONE. He is very clear that your purpose id to help connect people to each other. That way you are always "top of mind" for both of them and when someone needs something, especially if it is what you do, they will think of you. If it isn't what you do, they will think of you anyway because they expect that you will know someone who can meke the connection they are looking for. The key is developing good relationships always--develop a sommunity of colleagues, friends and mentors.

01/12/2007 08:35 PM by Deb Hurt, ABR, e-Pro, EcoBroker, TRC (Exit Realty of Albuquerque)


I love being involved with my community and network this way. It's often time-consuming, but I have the chance to meet like-minded professionals who are also volunteering their time and energy to causes I believe in. 

Deb, I heard Never Eat Alone was a great book as well. 

01/13/2007 01:17 AM by Dee Copeland, Principal Broker (Copeland Group Realty)


Ray,

It is always refreshing to see new ideas on how to increase one's database. This is certainly one I have not heard of before. Thanks for sharing the idea.

 

Rich

01/13/2007 12:45 PM by Rich Pieropan (AHL Arizona)


Ray..... I agree with a few, out of the box thinking.... in regards to being creative.....  I did 1 or 2 blogs in regards to networking, networking groups, and your sphere or circle of people to network with, which I called "your power partners"...which is part of the title to my blog.

Overall....I enjoyed this one, good job.

01/13/2007 03:40 PM by Jeff Belonger -- The FHA Expert.com -- FHA Loans -- FHA mortgages -- Mortgages (Infinity Home Mortgage Company, Inc)


Deb, I am just about finished reading or should I say listening to Keith Ferrazzi's book NEVER EAT ALONE. I am going to lend it to one of the members at my gym who owns a large company that is expanding. It will start a good conversation and is just another way to network. 

www,HomeRome.com

Baltimore,Md

01/14/2007 05:33 PM by Margaret Rome- Baltimore, Md.-HomeRome.com (TREC-Sell Your Home With Margaret Rome)


Ray, I didn't know about the Encyclopedia of Associations.  Thanks for the tip.

11/13/2007 08:57 AM by Brian Schulman - Your Lancaster County, PA Real Estate Professional (Coldwell Banker Select Professionals)


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Real Estate - Other: Ray Cobel (Cobel Target Marketing)
Ray Cobel
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