As things get to beyond ‘winter slow' appraisal-wise around these parts, I start looking at my options for a bit of financial comfort. The easy way to go... an appraisal management company...
I wince.
I admit, I'm not a fan of appraisal management companies, but perhaps that's simply because I am not fully aware of the services they provide. Let me note that I do subscribe to a handful of such companies. The ones I still keep as clients, I do appreciate and carry a good working relationship with (the good eggs).
Below are some key points that I have observed or assumed about these appraisal management companies:
- They are the go-between from the lender to the appraiser (observation)
- It is presumed that the fore-mentioned (#1) is for two reasons
•a. So that the Lender can be indifferent to favored appraisers
•b. So that the Lender can keep their hands clean of any issues that an appraisal might bring forth
3. An appraisal management company skims an average of about 25% or $100 off the appraiser's fees (observation)
4. The larger company presence of this management company is comforting to a lending institution (assumption)
5. It is not necessary for an appraisal management company to have any appraiser professionals in their group (and unfortunately, sometimes this really shows) (observation)
6. The appraisal management company's client is the lender and so their more apt to side with them than the appraiser (assumption)
7. The appraisal management company is not governed by USPAP (appraisers ethical and otherwise guide to the gods) or lending institution regulations ergo they might be able to strong-arm an appraiser into an unjust value (assumption)
For some reason, I've had more uncomfortable confrontations with some of these companies (the bad eggs) than with lenders themselves. I've been asked to give money back because the loan did not go through... I've been threatened that they will dock my pay if I don't get a condition statement (due to their appraisal request mistake) back to them by end of work day (I've still got that one-way conversation on my voicemail that I need to download to a file).
Please, whether you're an appraiser, a lender or best yet an appraisal management, I would like to hear your experiences.
Postscript: Shane, please don't take offense and please please be one of the first to respond here... I know you're a good egg...
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5/20/2008 - Update
HVCC is already creating their own monsters out there. Expect correspondence like this from AMCs if you haven't already.
Attention xxx Appraisers:
Please read the following important message from xxx Appraisal Services. You are receiving this message because you are an approved appraiser in our system. We are anticipating a significant increase in business due to the 2009 Legislation, which will benefit your company by receiving orders from us. Below are requirements set by xxx which must be followed. If at any time during the process of an order you have fallen out of our guidelines the order will immediately be reassigned.
When you receive an order, please note that you are accepting the order based on the following criteria:
- You are able to inspect within 48 hours of receiving the order. If your schedule does not allow for an inspection of the property within 48 hours of the assigned time and date on the order form please call All Star immediately to notify us of a schedule complication.
- A call must be made to the borrowers within 12 hours of receiving the order to schedule the inspection. You should be calling the home owners twice a day until the appointment time and date has been scheduled. Should the borrower not be contacted within 12 hours of assignment of the order the order will be reassigned.
- Once the property has been inspected your completed report will be expected in within 48 hours. If for any reason you need an additional 24 hours you will need to contact xxx immediately.
If you are unable to accept an order from us under these conditions we will need to be notified upon receipt of the order. Thank you.
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In addition, I have an order with another AMC and although I tell them the status hasn't changed... every day at least twice a day they email, call or ask me to update the web form. They are (or at least should be) well aware that the inspection is not set until this Friday (the buyers are waiting for an inspection to proceed with the appraisal). This company has been wasting everyone's time with their constant status queries.
Please HVCC or the powers that be don't put these people in charge.