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Feedback has come up again and again as a topic on Active Rain over the years. Agents either do, or don’t provide feedback, and frankly...I don’t think anyone’s minds have been changed by any of the arguments offered here. Personally, sometimes I do, and sometimes I don’t, depending on my mood.
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165 Comments on I agree to what?
You have to watch those agreements. If you do not read the whole thing, you might be surprised to find out what you agreed to!
“by showing this property, you hereby agree to provide feedback to the listing agent.”
I think the agent has overstepped the bounds of common courtesy by including this in listing instructions. However I always give feedback. It's just being a professional. We forget it's not the realtor who is asking, it's the seller. If I were selling my home I'd like to know if it's priced right and the buyer's opinion of the home.
I love when people make these demands but don't even know how they will enforce the demand! What are te repercussions for not leaving feedback-you can't show the home again?
Rich....Most fascinating, educational and delightful post...STANDING OVATION...thank you Mr. Ambassador
We automatically get a request for feedback when making appointments through E Showings. I usually fill them out. Sometimes the agent needs to know that the lockbox didn't work, the dog was vicious, there was a bird flying around in the house, or whatever. I wouldn't put much stock in comments on the price, however.
The best feedback ia an offer! In this San Diego market, with inventory so low, if a buyer is truly interested their agent will be contacting me, or on the other side as a buyer's agent I'll be contacting them. I can't imagine demanding feedback! I do go out of my way to get feedback however if I have a listing that is priced too high, because a) it's a traditional sale and the seller is delusional, or b) it's a short sale or REO and the bank received a ridculous BPO.
I always provide honest feedback. I certainly appreciate the same from agents showing my listings. My sellers do too. It made such a difference in my last listing. My sellers listened and made changes accordingly. I think it is the right thing to do to help all of us. That said, I would never "require" feedback as a condition of showing.
Thanks for the topic.
Richard
Well you certainly generated a lively discussion and a range of opinions. Can't say I have ever run across agreeing to provide feedback being a condition of showing. While I generally do provide it if asked, requiring me to do so would likely result in a brain freeze.
Seems to me you want people to show your listing regardless. So either the seller is putting alot of pressure on the agent to get feedback, and they think this is the way to get it (yep, how many are really going to be honest and helpful if it is mandated vs. voluntary?) or the agent perhaps is not feeling comfortable with the lsiting and its pricing and wants some bolstering from the agent community.
And do they want the agent's feedback or the buyer's?
Jeff
We don't have a "showing service" as part of our system, and that's a good thing. I am pretty sure I would not do well with that sort of request.
Too funny Richard! Never heard that one before! Although, nothing seems to surprise me these days.
Thanks for sharing and making me laugh.
Have a great rest of the week... if you're in the mood ; )
Gina
I believe feedback can be a valuable tool in educating our sellers and our buyers! I always try to give feedback when requested and I am honest! But I won't respond to a feedback request for something I have shown a couple of weeks ago! FIDO ... Forget It And Drive On!
Wow Rich, are we late to the party! We totally agreed with your comments, in fact handle feedback the same way as you. Was going to hit the suggest and saw you not only were starred but you obviously hit a nerve as we are the 160th comment! Owners love feedback, agents sometimes don't. When we ask to show a property we aren't agreeing to anything else!!
I always provide feedback. It's a courtesy to the listing agent and the seller. But requiring it --that's forceful! I would be tempted to make a snarky comment! Politely askign for feedback when making the appt should be enough.
LOL I love yet and requiring feedback to show is a new instruction and probably a anal retentive seller's request.
Rich So sue me if I don't - that is an absurd requirement
I am happy to give feedback if the request is by email so I can respond when it is convenient. I hate getting calls for feedback because I am usually busy and it is an interruption. Especially if I showed the property a week ago and the agent says thank you for showing my listing last Thursday. What did you and your client think about it. My answer is usually, I have been in dozens of houses over the last week. I don't remember which one was yours.
I will generally give feedback if someone calls me and I remember which one it was . . .
If you agree, and then "forgot" to provide the feedback, what recourse does the agent have other than to contact you. I'll generally followup if I get one of the automated email questionnaires, but I rarely go out of my way to call unless something was in need of repair.
Good post and good comments. I always learn something from the conversation. This was a new one to me.
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