Some steps to follow...
1. Know your customer
a. Evaluate them, ask the right questions, and listen for expectations
b. Communicate results that matter and make friends for life
2. Develop customer focus
Learn to be Extraordinary - go above and beyond just a committment
3. Implement a customer service plan
* Should include dependability, willingness, competency, convenience, friendliness, trustworthy, listens, and
walking in the other person's shoes."
a. Be an overcomer
b. Be an encourager
c. Be teachable
d. Focus on the Positive
4. Maintain a customer friendly culture
a. Respond to problems or issues quickly by listening, empathizing, apologizing, and taking action
b. Learn how to deal with different people while managing your own stress
c. Keep Service a priority by modeling it for others
This is the type of learning you will get from New Horizons. Call me to get some more direction.