Recently, Foxtons, a real estate company for selling and renting property in the United Kingdom, discussed the benefits they've seen with electronic signatures and a secure online portal on their website.
Foxtons was looking for a solution that was going to help everyone involved in dealing with paperwork: owners, buyers, sellers and agents. With over 900 rental deals and 300 property sales per month, they needed a way to lessen the amount of work and time it took to acquire signatures.
“To deal with the volume we have, you need some pretty slick administrative systems,” Rafferty says. “That’s what we were after,” said Dan Rafferty, IT director at Foxtons.
Rafferty and his IT team normally work with a small team of engineers to design and implement home grown software systems, but decided to look for an external solution because they quickly realized they couldn't wait for a solution to be built. They evaluated three solutions and decided on EchoSign because it was the easiest to use.
“EchoSign was the most user-friendly,” he says. “If you sent it to a member of the public who hadn’t been briefed at all, they’d know how to use it.”
The interesting piece of the story is their decision to take e-signatures to another level via a secure, online web portal for their customers. Now, when customers decide they want to rent or purchase a property, Foxtons provides login credentials to a portal. Customers pay their initial deposits through the portal and sign the documents using EchoSign.
“You click in 10 or so places and send it back instantly. It gets sucked into our system right away, and it’s there for customers or sales people to retrieve anytime they want. This makes the whole process much more convenient for everyone involved,” Rafferty says. “We went live with it on a Thursday, and by Friday there was a story about a woman who had signed from the departure lounge at Heathrow airport.”
To see what other departments they plan on rolling it out to, as well as some of the other benefits, you can read the rest of the case study here.
Beth Bourg is a Marketing Manager at Adobe EchoSign, focusing on the Real Estate industry and other vertical markets. With over 6 million users, EchoSign is the leading eSignature provider, delivering efficiency and security to the signing process for all types of contracts and documents. Real estate and related organizations such as Atlantic Realty, Ashoka Lion, PayYourRent.com, Realty Inspection Services of Dallas Fort Worth, Rockies Rentals, Stan White Realty & Construction and VacationRentalPros use EchoSign to streamline and accelerate the signing process and improve customer satisfaction. Try it for free today!