JD Power results for VA

Real Estate Agent with New Home Lynchburg 434-941-8847 VA#0225195155

Everyone knows and respect J D Power and Associates client satisfaction survey. But sometimes there are flaws with responses. And I feel this years survey in Virginia may have a few flaws.


In VA, JD Power seller said they were unhappy with their agent. They claim they got less money than they thought they would get. According to the survey, sellers claim to only get 89%. But sales statics from the MLSs prove the average home sells for 97.2% to 98.3%. How can the numbers be so off? It could be many different reasons but I would suggest it has more to do with sellers overall misconception of the current market values and the desperation of some sellers feeling trapped in their current situation. In general, people will go out of their way to complain but do not respond when they are happy. Lets face it, how many letters or phone calls have you made when you were unhappy? How many letters or calls have you made when you were happy?



Posted by


Scott Fogleman

Bedford Area Real Estate

Lynchburg Luxury Homes

The Witt Fogleman Team



Witt-Fogleman, Inc

1179Vista Park Dr Suite A

Forest, VA 24551


Keller Williams Bedford VA

Scott Fogleman is a Realtor serving Bedford, VA, Lynchburg, VA, Roanoke,VA, and Smith Mountain Lake, VA. He is licensed in the state of Virginia.

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Kathy Stoltman
Rockwood Realty - Ventura, CA
Ventura County Real Estate Consultant 805-746-1793

I am guilty as charged, quick to call in a complaint, not so quick to give kudus to a job well done.  On the flip side, I obsess over one complaint vs remembering all the wonder compliments I have received. No doubt I have the whole picture backwards.

Aug 21, 2012 04:43 AM #1
Scott Fogleman
New Home Lynchburg 434-941-8847 - Forest, VA
Witt-Fogleman, Inc.-Bedford, Lynchburg, and Roan

Kathy- I always find irony in the ones that complain are usually the ones we try to help the most.

Aug 21, 2012 04:57 AM #2
Kathryn Maguire
GreatNorfolkHomes.com (757) 560-0881 - Chesapeake, VA
Serving Chesapeake, Norfolk, VA Beach

It could be that the sellers were including seller concessions in their data.  In our area, seller concessions for closed sales are not part of the MLS data.

Aug 22, 2012 12:00 AM #3
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Scott Fogleman

Witt-Fogleman, Inc.-Bedford, Lynchburg, and Roan
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