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9 Comments on What's More Important: Broker or Agent? Keller Williams Realty Named#1
Shannon, you are absolutely right! All of the tools in the world won't help the agent that isn't driven to serve his/her client. Sounds to me like you definitely have that customer service passion and have associated yourself with an organization that prides itself on those values as well. I think buyers and sellers in the Richmond area would be well served to have you working on their behalf! Continued success in 2012.
Congratulations to all at Keller Williams for the customer satisfaction rating. This is so important when we know that many consumers rank real estate agents at low levels.
Shannon, I must admit that the KW agents get more than their share of listings and sales in our market - must be a reason for that. If I didn't LOVE working for a small boutique firm - I'd consider a switch. But, for now, I realize that I suffer not having the franchise name and support - but, I'm plugging away and matching them in customer service for those clients I do enjoy. :)
Ken - I appreciate that! I do love the customer service aspect that I bring to my business...must be that working my way through college as a manager at Williams Sonoma, lol!
Roy - Thank you!
Debb - I love working under Keller Williams, but I can see the appeal of a smaller brokerage as well. And, as I mentioned, it really comes down to the individual agent and what they do with what they have been given. And it seems you have customer service in spades ;)
I was at KW when they were number 4 or 5. They finally made it to No. 1. Congratulations.
Shannon - That is great news for Keller Williams that they made it to #1.
Jane - I think they made the cut a a few years ago as well (2010?), but I don't think it was on both sides.
Michelle - It's nice to see the company recognized, but as I mentioned in the post...it all comes down to an individual agent at any brokerage and what they do with what they are given!
I re-titled this post to better reflect what I was trying to say :)
Congratulations on the kudos to Keller Williams! Still think a company will not be working with the client --- it is the agent!
Joan - that's what I am saying :) Keller Williams is awesome at giving us the tools we need to succeed, but it is really up to the individual agent to take those tools and put them to great use.