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Promises, Promises - Don't Under Promise & Over Deliver!

By
Real Estate Agent with Joy Daniels Real Estate Group, Ltd.

Promises, Promises!You know the old saying, “Under Promise and Over Deliver”!   One of my biggest pet peeves in Central Pennsylvania real estate real estate is when listings over-promise and under-deliver!   I can’t tell you how many times I have taken buyers into a property and they are sorely disappointed because the listing reads one way but the home shows in a very different way.  Let me show you what I mean. . . 

What are some “over-promises”?

*         It says: remodeled kitchen . . . What you get: older kitchen cabinets that are simply painted

*        It says: half-bath . . . What you get: a toilet in an open area (like a laundry room)

*        It says: 4-car garage . . . What you get: a deep 2-car garage (tandem)

*        It says: 4 bedrooms . . . What you get: a bedroom in a basement or a captive (walk-thru) bedroom

*        It says: family room . . . What you get: a small sitting area

*        It says: finished basement . . .What you get: painted block walls & remnant carpet just "thrown" down. 

The bottom line is this:  If the listing promises anything that the house does not offer as expected, you will almost always upset, anger or at the least, disappointed buyers and their agents.  You may think you will get more buyers to look at your home, but actually what you get is buyers that feel like someone has wasted their time.  Don't be vague or try to entice with "false promises."  Instead err on the safe side by NOT saying too much - it is better for buyers to leave the home pleasantly surprised, than sadly disappointed! 

 

Posted by

Joy

Joy Daniels, GRI, ABR, CSP, e-PRO
JOY DANIELS REAL ESTATE GROUP, LTD
2793 Old Post Road, Suite 200
Harrisburg, PA  17110

(717) 695-3177  office - Call TODAY and let me help you find your dream home!

www.joydaniels.com

Joy@JoyDaniels.com - Email TODAY and let me help you find your dream home!

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Comments (12)

Jerry Murphy, CRS, SRES
Long Realty West Valley - Anthem, AZ
Anthem, Phoenix, and Scottsdale AZ Real Estate

I always get a good laugh from the descriptions in our MLS.  My favorite, "tile in all the right places".  Anyway, I know what you mean about the over promises.  Pictures don't always tell the full story either.  Good post Joy and best of luck to you.

Aug 23, 2012 11:45 AM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Thanks Jerry for your nice feedback.  :)  I agree that pictures don't always work either.  I am probably an offender in that way, I am really picky about my pictures and if a home "stays" on the market too long, sellers don't always keep it looking like it first did!

Aug 23, 2012 11:51 AM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

Joy, thought this was going to be about services we give but even better! False advertising is not pretty and what you describe is bordering on that for sure.

Sharon

Aug 23, 2012 11:57 AM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

You will have to do a post on services we give. . . I like that idea. . . or maybe I'll work on that one next.  :)  Thanks Sharon.

Aug 23, 2012 12:00 PM
Mike Warren
Real Estate - Colorado Springs, CO

Yeah, those over-promises are disappointing. The client's are expecting to see what is supposed to be as it was described. Great post! Have a good day!

Aug 23, 2012 12:06 PM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Thanks Mike - SPEAK THE TRUTH IN LOVE. . . it's something I tell myself everyday :)  and it's true with listings!

Aug 23, 2012 12:10 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Joy there should be a Real Estate Dictionary, Quaint=small, great opportunity= heavy fixer...:)

Aug 23, 2012 12:24 PM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

You are so right Endre. . . and how about "Well maintained = needs updated!"

Aug 23, 2012 12:28 PM
Chris Smith
Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON
South Simcoe, Caledon, King, Orangeville Real Esta

Joy, we used to call that "puffing", as opposed to "overpromising" services to get a listing and then under delivering on work...

I feel that pictures are the great equalizer, but even now and then, there will be a buyer who comments that a home doesn't look anything like it did on MLS...

Aug 23, 2012 12:31 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

And TLC means Tons of Liquid Cash!

Margaret

Aug 23, 2012 01:21 PM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living
Joy, it's never fun to watch buyers go into a home with high expectations because of the listing information and then leave disappointed.
Aug 24, 2012 02:15 AM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

You are right Chris - but I guess what I was referring to was when the sellers "forces or strongly requests" that that agent "PUFF" about items in the house.  I think it's our duty as agents to explain to the Seller why that is in inappropriate and not best for them.  Sadly I think you are right - many agent do it it on their own too.

 

I like that Margaret - you are right, but I never had an acronym for it!  Thanks! :)

 

It's not fun for us as the Buyer's Agent and if the Seller and the Seller's agent were smart they would realize it wasn't good for them either! 

Aug 25, 2012 11:36 PM