It’s best for owners to be absent during showings, the next best thing is to go for a walk when buyers arrive. Not a good idea to have your kid playing piano for “mood music” or to have your “show” dogs running around nipping heels. Every so often we run into a listing that simply has us walking away shaking our heads – is it that sellers don’t listen or that they just want to do things their way? This post has been waiting to be written for a good year, finally decided to do it.

Piano Boy
Anyone that attempts to tackle any musical instrument gets a salute from me, the piano especially. Billy Joel and Elton John represent the pinnacle, but there’s a time and place for everything.  Walking an 800K+ home with interested buyers is not that time. Despite my repeated suggestions that little “Timmy” ice down his fingers, we were subjected to Fleur de Lise for what seemed like a 30 minute loop. Timmy was into it; perfect posture, hand and head positions and he missed that same note every time he came to it. We started at flabbergasted, moved to a little annoyed and left laughing. Not at Timmy, but at his stage mother who for some reason felt that we were an audience instead of buyers looking at the house.

Ankle Biters and I’m Happy to See You
I know Precious and Sparky are great dogs, we have three beagles that are the best dogs on the planet (not) and I love dogs. Not everyone does, and not everyone wants to be accosted by them.  Walking a home one day we were peppered for the entire time by two Maltese dogs that kept nipping at the buyer’s feet and pants cuff. Dogs sense vulnerability and these two were enjoying the adventure – not so for the buyers. At another house we had a chance to meet “Sparky”, a 90lb chocolate lab covered in mud that was overly friendly. I don’t blame the owner, she told him to “sit”, he just didn’t listen this one time…he’s NEVER done that before.

Thanks, We’ll Figure it Out
Does anyone need a tour guide for a home? Maybe the White House or the Vatican…but is one needed for a 2400 square foot colonial? And ridiculous as hearing “….and here’s the kitchen…” is, even worse is having to stop everything to hear every painful and excruciating detail of what amounts to a standard sink, faucet or light fixture (I blame HGTV for all that).  Owners should be proud of their home, but be confident that agents and buyers coming through will recognize that and figure out which room is which.  Fact sheets are fine, tour guides (especially owners and/or their kids) are not.

Less is More
Working full time in real estate since 1989, between appraising and brokerage I’ve been in several thousand homes. Experienced agents and focused buyers have a systematic approach to recognizing if a home is appealing and is going to work.  I submit that within minutes of getting on site, a decision has been made as to whether or not a particular home “strikes a nerve”. We’ve all had homes that we’ve closed up within minutes; serious buyers know what they want. Sellers shouldn’t complicate things…it’s best to leave and let the agent and buyer evaluate your home alone. At the very least, take Precious and Sparky for a walk.

Hank Miller,SRA
Associate Broker & Certified Appraiser
Atlanta Communities Real Estate
678-428-8276 direct
hank@hmtatlanta.com
www.hmtatlanta.com

 

 

 
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49 Comments on Your Kid is Obnoxious and Your Dog isn’t Cute

20 Most Recent Comments Displayed Show All

AUG
24
1,125,345 Points 90 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Oh how I hate the seller who thinks his or her house SOOOOO different that the buyer must be escorted to the kitchen with a full explanation of how it all works.

5:08pm • #30
646,606 Points 16 Featured Posts Outside Blog Called Shot Master

Hello Hank. This was worth the wait! Bravo!

5:59pm • #31
865,595 Points 18 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

This is a very good post.  One which really demonstrates the negatives of having the sellers at home.

7:28pm • #32
151,203 Points 3 Featured Posts

Doug, the piano boy story was hillarious! Never had that one yet... But who knows!

As for tour guiding - oh, you are striking a nerve! Can you imagine, I was once showing a home where broker was the owner. It was accompanied showing (even though we use lock boxes 99% of the time in that town), and she gave us a tour you described... A broker!..

8:00pm • #33
548,116 Points 9 Featured Posts Outside Blog Called Shot Master

Doug:

Why don't sellers listen to us.  The best place for sellers to be when their home is being shown is at the Mall or the park.  Anywhere, but not at home.

8:19pm • #34
1,351,912 Points 42 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hank - Kids playing piano and dogs running around just aren't conducive to good showings in a home.

9:47pm • #35
227,197 Points 8 Featured Posts Outside Blog

Very funny post (and very true).  I think most potential buyers want to picture themselves in the home without any distractions.

 

10:02pm • #36
AUG
25
5 Featured Posts

For some reason in our area (temecula/murrieta CA)....most seller's are present for showings. So I run into this alot. Most listing agents don't advise their clients to leave for showings. I really wish they did. I do advise my sellers to leave....it's just so much more comfortable for the buyer. 

 

1:59am • #37
11 Featured Posts Outside Blog

I always tell my sellers to leave, not only to avoid this type of thing but mainly to avoid the other agent. If I have a buyer interested in a home I will look for every advantage I can when it comes to negotiation. The best source for intell (and often the easiest) is the owner themselves; light conversation with the right questions tossed in can reveal a ton of information that I will use during negotiation. Just not good for sellers to be around -

5:00am • #38
730,035 Points 15 Featured Posts Outside Blog Called Shot Master

Hank, very good! Every seller needs to read this post especially Timmy's, Precious' and Sparkey's mother. Great Post!

6:10am • #39
651,683 Points 70 Featured Posts Outside Blog Called Shot Master

Best title I've read in years.  :)                                                                                                                        

6:13am • #40
941,460 Points 26 Featured Posts Outside Blog Attended Rain Camp

It is best to leave the agent and buyer alone so they can discuss and present offer to the listing agent

6:42am • #41
1,911,164 Points 385 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Hank, what a wonderful title!  How many times have you really wanted to remove your brain-to-mouth filter and blurt out the title of this post to Mrs. Seller.

6:57am • #42
314,050 Points 20 Featured Posts Outside Blog Called Shot Master

I love it!!!!! We listed a home of a "friend".  The gentleman refused to leave HIS home for open houses and refused to restrain his dog.  He was going to be in the loft with the dog watching tv.  EVERYSINGLE time someone came into the home the dog charged down the stairs and jumped on everyone.  We just could not get through to the owner that the dog and he HAD TO GO.  BTW, they're no longer friends.  No big deal.  There are times in life when you just can;'t out up with garbage.

7:00am • #43
11 Featured Posts Outside Blog

I've heard from quite a few folks already that this post is being used as a "hammer"....sort of a "I'm not saying you should leave but look at this post from another agent...."

Whatever works! 

7:34am • #44
126,873 Points 1 Featured Post Outside Blog

Wonderful post, Hank! And SOOOOO true! Thanks for the laugh  : )

11:01am • #45
292,425 Points 20 Featured Posts Outside Blog Called Shot Master

Hank, you've written a terrific post that makes your point with humor and fun.  Good work. 

12:28pm • #46
965,776 Points 60 Featured Posts Outside Blog Called Shot Master

Hank:  Sometimes I wonder if my brain was put in sideways at birth.  I read the beginning of your excellent post... with the little boy playing the piano, and your remark about Billy Joel and Elton, and little Timmy playing what you called  Fleur-de-lise. Actually, the fleur de lis is a French design/symbol.  I believe some people feel it resembles a lily... which is what the French word "lis" means.

So... here my addled brain is trying to figure this all out, and then it hit me.  You were thinking of the piano composition by Beethoven called "Für Elise."  

So, I sit here, almost frozen in my quest to try and figure out what you meant.  I really, really think I need therapy!

Anyway... great post.  Once my brain let go, and allowed me to read the rest of the post, it made lots of sense.  It doesn't happen often, but when sellers insist that we really NEED them staying at their home, "helping" us during the showing... it can make our jobs so much harder.

12:57pm • #47
11 Featured Posts Outside Blog

Hey Karen -

You're correct. I knew the name of the tune and that Ludwig was the composer, just did a quick google, saw it noted as written and ran with it...of course that tune is burned deep into my brain so I should know the correct written title!

3:16pm • #48
AUG
26
349,168 Points 29 Featured Posts Outside Blog Called Shot Master

Good morning Hank - i love this post preceisely because we've encountered exactly the same homeowners/children/dogs so many times!

5:56am • #49

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Hank Miller, Broker & Certified Appraiser

Alpharetta, GA

More about me…

Atlanta Communities Real Estate Brokerage

Address: 3730 Roswell Road, Marietta, GA, 30062

Office Phone: (678) 428-8276

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The HMT blog is written by Hank Miller of The Hank Miller Team. He is a licensed broker and certified real estate appraiser in the state of GA. Since 1989, real estate has been his full time occupation and Hank consistently ranks at the very top of Atlanta area agents in overall production. He is known as much for his attention to detail as he is for his candor.


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