Sometimes You Do Have To Tell People Where The Gas Goes.

Real Estate Broker/Owner with KGC Properties LLC, Tucson Property Management & Real Estate

Reading a few back and forth emails on a transaction in escrow, the escrow officer kept emailing the cooperating agent requests for the same document.  With each email she re-worded the request in different ways, presuming that the agent wasn’t understanding, “Could you please send this document?”  But, the agent didn’t respond. 

Final request.  Only this time the escrow officer wrote, “Your commission check will be held until we receive this document.”

The document came five minutes later.  I guess sometimes we do have to spell things out in many different ways before someone understands or gets it. 

A few things I’ve learned along the way to help make sure someone understand what you are saying:

Make eye contact while you are talking. And if you are writing your request – just be brief and to the point.

Don’t be afraid ask, “Can we clarify what’s needed here – again?”

Know who you are talking to.  Working with a newer real estate agent? Or first time Buyer?  Get on their level and treat it as if it were your first time around too.  It’s alright to review and follow the real estate manual - again!

If you need or want something – don’t leave the request open-ended.  If you want a document right away – for example, don’t say, “I need it before closing.”  Because that means anytime before closing.  Just be specific:  “I need it by 9am today.”

Some people still won’t get it, or they just won’t understand, no matter how many different ways you say or write something.  Keep that in mind, be patient and be ready to spell it out – just like the picture shows – it would be hard to explain why someone couldn’t figure out where the GAS goes.

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This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: .



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Brenda Mullen
RE/MAX Access - Schertz, TX
Your San Antonio TX Real Estate Agent!!

Some times spelling it out exactly is the only way to get through to some.  Patience is key many times :)!  Suggested :)!

Aug 24, 2012 02:11 AM #1
Ralph Janisch ABR CRS Broker
Janisch & Co. - Conroe, TX
Selling Northwest Houston to good people like you!

For a lot of folks today you have to communicate on the 2nd grade level.  It's sad...... really.


Aug 24, 2012 02:39 AM #2
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

Sometimes you have to ask them to step on the gas as well LOL.

Aug 24, 2012 11:27 AM #3
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

I enjoyed reading this post. Sometimes we try to be too polite and friendly, expecting the reader to understand what we are tiptoeing around. Keep it simple and direct is best Gabrielle.


Aug 24, 2012 05:46 PM #4
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate


This reminds me of when I left the service back in '69. The Army sent me a letter about two months later asking for information. I ignored that, and the subsequent letter. The third one, receipt required, informed me that I was to report for active duty again if I didn't respond. That one got my attention real quick.


Aug 24, 2012 07:07 PM #5
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Gabrielle I think the most important statement is making eye contact.  If you study someone and are making that eye to eye contact and something tells you they are not telling the truth follow your instincts and leave.

Aug 24, 2012 10:27 PM #6
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