Do something memorable!

"Find that opportunity.

Do that thing.

Leave one lasting memory in the clients mind."starburst purple & white

I don't remember where I first read this quote but it made an indelible impression on me. I typed it out and have it hanging above my desk. With each transaction I take these words to heart and attempt to do one action which will leave the client utterly amazed and happy.

I find it is more interesting if I tailor my closing gift to each client. For the last transaction I surprised the buyer at closing by paying for his home warranty. For my seller closing today I have purchased a gift card for two admission to the Glen Ivy Hot Springs Spa. I am hoping both she and her husband take advantage of this quick get-away nestled in the hills of Santa Ana mountain range.

In his book Less Blah Blah more Ah Ha Ken Brand talks about the same concept and ideas. He recommends that for agents seeking to exceed the shadow of mediocrity the difference is "knowing what others don't and doing what others won't." Inspirational words for an agent desiring to offer an excellent customer experience. The newest catch phrase is "customer experience" which embraces a greater scope than the passe term "customer service." 

Every member of the Agent's team must embrace the idea of providing an excellent customer experience to each and every client; from the assistant, transaction coordinator, Escrow Officer, Home Inspector, etc-era. Anyone who interacts with the client must be on the same page as you - the Rainmaker.

Recently I have spent quite a bit of time mulling over this concept wondering how to continue building my brand and my reputation within my community. Systems appear to be an integral part of this idea. Rather than winging it I have committed to drafting my checklist for listings, buyers and short sales. This tool will help to keep the moving parts of a transaction in synchronization. I will not forget to email the person who provided a referral because the checklist will keep me on track. My systems combined with a resolution to always seek out ways to amaze my clients should help in my endeavors to exceed the mundane.

This quote from Maya Angelou seems very appropiate.  " I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

Do something memorable!


If you are thinking of buying or selling real estate in Riverside,Corona

and surrounding areas call, text or email me.

I would love to assist you!


kristal wilson - kristal clear team                                           

making your real estate transactions kristal clear!

Real Estate Associates

cell: 951-288-7079

email: kristal@kristalclearteam.com

 www.kristalclearteam.com


 
This post has been included in California Real Estate News Riverside County, CA Real Estate News
Post is included in group: Diary of a Realtor
Post is included in group: Do Not Worry ~ Today
Post is included in group: Active Rain Newbies
Post is included in group: Local Expert
Post is included in group: BananaTude

45 Comments on Do Something Memorable!

20 Most Recent Comments Displayed Show All

AUG
28
496,839 Points 149 Featured Posts Outside Blog Hit Router Called Shot Master

Kristal:  Excellent post ... loved it!  With all that must be talked about and covered within the typical/average mortgage transaction these days, it's easy to overlook the "niceties" that used to be more commonplace.  You can get caught-up in the details of the transaction and overlook the details of the human being your providing service for.  Maybe I need the same saying having over my desk that you have above yours ... I'm thinking it'd be a great reminder for me to SLOW DOWN and see the real person before me ....

Gene
9:42am • #26
425,154 Points Outside Blog

Great post Kristal, that mind set will take you very far, especially in this industy!
9:52am • #27
300,008 Points 7 Featured Posts Outside Blog Attended Rain Camp

Hi Kristal, I love that quote! I have that quote on some note cards that I have.  Great post!
11:12am • #28
548,116 Points 9 Featured Posts Outside Blog Called Shot Master

Kristal:

I love that statement.  I find it very difficult to find the right gift for my clients and sometimes end up buying a banal gift.  I need to leave to be more creative with my gifts.  I like your idea of a checklist for transaction and others.  Really great idea.
11:37am • #29
136,715 Points Outside Blog
I like to have the closing gift be something that's just a nice way to end moving. Like a gift card for milkshakes so the new owners and their kids can get a treat after all the hard work.
12:09pm • #30
227,097 Points 8 Featured Posts Outside Blog

This is a great message and a very important part of client service that many often forget.  Thanks for posting.
12:20pm • #31
161,568 Points 16 Featured Posts Outside Blog Called Shot Master

Kerrie ~ "relationship building" is key to long term success.

Bob ~ I agree, it's a great creed for your personal life too.

Margaret ~ While reading the article in the Inman New it struck a chord. Too many profess to be excellent at customer service.

Jon ~ I hope it means more to the client.

Sharon ~ I think we all want more of that Ah ha!

Tatyana ~ You are very welcome.

Mike ~ Sounds like a fabulous gift.

Joan ~ sometimes the gift card is the best option.

Hella ~ I love the idea of a bird bath.

Susan ~ having everyone committed to the same goal is essential.
12:26pm • #32
161,568 Points 16 Featured Posts Outside Blog Called Shot Master

Jeff ~ I will add this quote to my list above my desk. Inspiration for the eyes.

Karen ~ Stand out from the crowd.

Reuben ~ With all the technology the human touch is still very needed.

Gary ~ It takes a commitment.

Ashley ~ The blogging allows me to clarify my thoughts.

Wayne ~That is exactly what I want to establish.

Micheal ~ I love that quote it helps to put everything in perspective.

Wayne & Jean ~ Glad to be of help.

Harry ~ Or go home!

Richie ~ thank you

Nan ~ I'm traveling on my path.

Rich ~ Exactly!

Jeff ~ Glad you found it uplifting.

Erica ~ The book is now part of my collection.

Gene ~ It's the personal touch that we sometimes forget.

Adam ~ Thank you.

Sandy ~ Inspirational quotes can be very motivating.

Evelyn ~ I am working on the checklist now.

Kevin ~ Good idea!
12:32pm • #33
161,568 Points 16 Featured Posts Outside Blog Called Shot Master

Jennifer ~ Isn't it wonderful when something a client mentions in passing results in the perfect gift?

 
12:34pm • #34
313,230 Points 20 Featured Posts Outside Blog Called Shot Master

I realize probably most realtors give closing gifts.  We do not.  I never got a gift from my attorney or my accountant or my dentist.  I just don't see it.
12:56pm • #35
122,548 Points 2 Featured Posts Outside Blog

Whenever we can give OURSELVES in place of something, I believe it it always better received. 
1:38pm • #36
680,340 Points 51 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Kristal, I would say that you're well on your way to being exceptional! Most don't even take the time to think about how to improve.
1:41pm • #37
147,495 Points 3 Featured Posts Outside Blog

Kristal, I also give closing gifts and try to personalize them. One easy thing I did this week..but it made a big impact...was brought lunch to my buyers who were moving in.  Cost me about $25 and they were so grateful! 
3:41pm • #38
568,450 Points 26 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

The book sounds wonderful, I am going to have to find it and get it read!
7:11pm • #39

I love this article, the quotes you quoted were great, & I found this very motivational!  I will need to check the book "Less Blah Blah, More Ah Ha" out!  Thanks for sharing.
7:59pm • #40
161,568 Points 16 Featured Posts Outside Blog Called Shot Master

Chris & Dick ~ That's the great thing about our career - we can each choose the best way to run our business.

Glen ~ Sometimes homemade or free gifts are the best of all.

Connie ~ I have been inspired by the successful agents around me.

Mary ~ gifts do not have to be expensive to be treasured.

Janna ~ I highly recommend it.

Sandy ~ thank you for commenting.

 
9:06pm • #41
AUG
30
946,592 Points 8 Featured Posts Outside Blog Called Shot Master

Profound post...thank you!
1:45pm • #42
476,738 Points 11 Featured Posts Outside Blog Called Shot Master
Doing what others won't, that is definitely a way to succeed, as long as what you are doing that others won't is right and good.
7:20pm • #43
472,279 Points 11 Featured Posts Attended Rain Camp Called Shot Master

Kristal, this is a simple and simply brilliant idea: "do something memorable!"
11:57pm • #44
MAR
24
"the power mont blanc cycle carriers of China's 450 million Internet users should not be overlooked's Network two sessions,mulberry, the survey shows that "anti-corruption" among the "top ten hot topics" third. Other site survey mostly, the masses of the anti-corruption topics of great concern,air jordan pas cher. A long time, before and after the two year "anti-corruption" has been the focus of the Council mont blanc barracuda will. Users a message, called for the two sessions to focus on fighting corruption topic. mont blanc fineliner China has been the call will be should - March 5, Premier Wen's government work report,burberry pas cher, said, "China will be the strengthening of good governance and anti-corruption efforts,sac lancel, this is a long-lasting task, the earnest hope of the people. Every civil servant, To truly become a servant of the people. "report Premier Wen stressed that China should speed up the resolution of outstanding problems in the construction of anti-corruption,louboutin, and promote the punishing and preventing corruption, investigating major cases as an important measure in the fight against corruption, at the same time more focus on institution building. This is a hot topic among netizens. The anti-corruption topics cause hot Corruption Studies Center, Peking University, Professor Wu Pi that Premier Wen's speech showed that a clear understanding of the central authorities for corruption and anti-corruption. At present, China has formulated the overall planning of the anti-corruption and anti-corruption system is in continuous development and improvement, which mont blanc 320 is an important condition of the Chinese anti-corruption. Recently, two sessions heated debate inside mont blanc refills and outside the anti-corruption. March 4,hollister, He Guoqiang, secretary of the Central Commission for Discipline Inspection called on the CPPCC invited community members to participate in the joint group will discuss and stressed the need to unswervingly promote clean government and combat corruption, to complete the "12th Five-Year" period goals and tasks provide strong guarantee. Since 2006, six years in a row, the National People's Congress,abercrombie paris, Chongqing lawyer Hande Yun every year a motion, the proposed "legislation property declaration of civil servants". It is reported that the Central Commission for Discipline Inspection in August last year, said in reply to him, the Central Commission for Discipline Inspection, "combined with the actual system design of the research and feasibility studies, and has started drafting the proposed draft. The oversight problems need to crack the eve, Premier Wen said that dialogue with netizens, "no matter what, how high duties, as long as they break the law, corruption will be severely punished. Must not be soft on this issue." And mont blanc iphone case introduced this year, the government anti-corruption will investigate and deal with the principal leaders of infringement of dereliction of duty and corruption as the first task. "Wu Pi, to improve anti-corruption effectiveness to achieve the above goals, China needs to crack the officials (especially leading cadres) supervision problems,burberry. The idea of http://www.montblancpenonsale.co.uk Our updates Recent articles: mont blanc pens cheap ミュウミュウ バッグ recreational cheap montblanc pens Always make sure a arrangements along the lines of Bracelet beats headphones salebeats on sale In addition to the several kisses along with mont blanc pens Fangshan montblanc fountain pen pat the back of the mont blanc pen Red Bottom Shoes OOAXQ08789
pletcherepg
8:35am • #45

20 Most Recent Comments Displayed Show All


What does the graphic say?
Leave a response…

(optional)
Spam Prevention:
 
Kristal%20at%20wedding%20cropped Rainmaker_large

kristal wilson Riverside Real Estate

Riverside, CA

More about me…

Real Estate Associates

Address: making your real estate transactions kristal clear, for Riverside, Corona and surrounding areas, riverside, ca

Office Phone: (951) 288-7079

Cell Phone: (951) 288-7079

Email Me

Author Bio: Kristal Wilson has lived and worked in Riverside,CA for twelve years. My knowledge of various builder's, communities and amenities make me an asset for buyers and sellers.



Listings

Links

Archives

RSS 2.0 Feed for this blog