My basic checklist before I meet with a buyer to show properties:

  • Clean car of all my kids', um, let's call it debris - check
  • Plenty of gas in the tank - check
  • iPhone and iPad fully charged - check, iPhone is obvious but iPad is so I can do CMA's on the fly if my buyer is interested in sales history, write up an offer on the spot if necessary
  • Printed paper listings for both myself and buyer - check
  • Review showing instructions to make showing appointments - check
  • Calculate a good driving route if showing several properties - well, I often rely on my GPS for this, but I do scope out the general location of the houses
  • Call agents to ask if the property is still fully available - check (sometimes they are working out an offer when you show it, your buying falls in love and you find out it's gone), especially if it's a new listing that is priced right.
  • Update Sentrilock card and put it around my neck (to be sure I have it) - check
  • I always have a car charger for the phone and iPad in my car, so that's not really on the list
  • Water bottles for all - check, most of the time unless we are meeting at Starbucks, then it's coffee or tea on me

So, I thought this was a basic list,  and sometimes I do get rushed or rely more on the iPad than paper, but I always have my tools.   I learned this weekend it is not so basic of a list.   A seller of mine had an agent call and ask her to let her in to show her house - reason why?  She forgot her Sentrilock key.  I suspect she does not have one at all.  My seller obliged and made her show a card and stayed in the house.   I would have advised her to say no.   If the agent really forgot her key, and had any wits about her, she would have called me, and explained she was having a bad day and could I help...but calling the seller directly just made my seller think she's a flake and unprofessional.  But my seller did make the right call by not leaving her home in the hands of strangers with no access key.   She probably would have said no to their offer had it been all cash on the spot, she was so put off by the agent's lack of professionalism.

The next agent, also called my seller, to tell her he had interested clients, and he'd lost my number and could she tell me of their interest.  I immediately called him, and left a voicemail that we have an offer in hand and if there is interest, he should advise his clients to move quickly.   A few hours passed and my seller decided to ratify the nice offer in hand.  Never heard from this agent with supposedly interested clients.

Agent emails the next day that his battery died and it was too late to call when he got it back.  So his clients lost the house.

The agent whose clients got the house?  She called me the second it was listed to make sure I called her if an offer came in before she showed it.  She wrote a beautiful offer right after showing it, with all i's dotted and t's checked.  It got accepted and her buyer got a home.

The point is:  Not all agents do these things.  Not all agents come prepared, but not all agents walk out the door without a thought of what will happen next.  Make sure when you interview an agent to work with, you choose one who will have the tools at hand to make sure you will actually buy a house, not just look at them.    The market is moving fast here in Arlington, and your agent forgetting his or her key or charger (and calling the seller) can cost you a house.   We really are not all alike.


 

 

 

 

 

 

 

Coral Gundlach, CRS

Realtor serving Arlington, Fairfax and Loudoun Counties in Virginia

Thinking of buying or selling a house in Arlington, Virginia or surrounding Northern Virginia communities? There is no general "good time to buy or sell," it's a very personal decision.   Contact me for a confidential consultation based on your needs and a free market analysis.

www.coralgundlach.com

 

 

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11 Comments on Not all real estate agents do these things

SEP
10
388,359 Points 33 Featured Posts Outside Blog Called Shot Master

Very nice.  Great points.  I have a car charger at all times - it's amazing how the battery will drain at the most unusual times.  It's also amazing how many listings are listed ACTIVE that really aren't...a call first saves a lot of time...AND a lot of emotion.

I found a home just yesterday with a new price reduction, 1 day since status change.  I called to inquire because of course my clients loved the photos AND Drove by the home...and can you believe it...the sellers didn't want to show the home to any more buyers.  

Now that was something....

7:17am • #1
225,140 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Cara!  Long time no see :).  I know you really do need to call the agent because they could be doing the last initials and you'd never know it.   Now sellers not showing the house, that's the topic of my last post!   Baffling.

7:19am • #2
224,717 Points 4 Featured Posts Outside Blog Called Shot Master

Hi Coral - great list and a great agent!! Being prepared is key and our clients notice. Regards Dave

8:22am • #3
385,525 Points 30 Featured Posts Outside Blog Hit Router Called Shot Master

The agent who lost your number but was able to call your seller? The one who had enough battery juice to contact your client but not return your call or send you a text?  Yeah, not so sure he wasn't trying to do an end run around you in some way.  There are some shysters out there. 

9:02am • #4
1,515,474 Points 112 Featured Posts Localism Sponsor Outside Blog Called Shot Master

With the exception of packing waters for everyone (which is a very nice touch) you and I are on the same page.  The stories of other agents you share is just making me shake my head.

9:10am • #5
173,697 Points 12 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

It feels like I spend most of my life on the back of a galloping horse, with the landscape just a passing blur.  Like you, I have my basic list of what I need to be able to show property.  I rely on systems to make sure that stuff hasn't fallen out of my saddle bags as I gallop along.  The single thing that gets me most often is the weekly update on my keybox card. I can do an update by phone but I hate to do it that way because usually I am driving with one hand, holding the phone with the other hand and using my nose to punch the update numbers into the keycard.

 

9:19am • #6
760,217 Points 69 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

That is a huge no no for a buyer's agent to call the owner that way when the agent is available.  Glad the good agent's buyer got the property. It makes life easy.

12:53pm • #7
972,707 Points 348 Featured Posts Attended Rain Camp Called Shot Master

Great list and practice Coral.  All of which I would expect from you, knowing you as I do.  As a Boy Scout I used the "Fieldbook" to get all my stuff ready for camping trips.  It had a great list.  Other guys would forget stuff, but I never did!

3:29pm • #8
SEP
11
225,140 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

David, they do!

Susan, could be, but it sure did backfire, she just thought he was an idiot.

Chris Ann, I really want to find a way to keep this industry from having these people in it.

Judith, the key update has made me 15 minutes late a few times...but I can say I've never just not brought it!

Jane, it is!  And that it happened twice in one day was just too much...had to blog.

4:14am • #9
275,890 Points 17 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

It is absolutely inexcusable to not be prepared when taking buyers out.  They are taking time out of their day and you need to make sure that this time is not wasted.  You are a true professional!

4:56am • #10
225,140 Points 20 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Exactly Kathryn!  And what a waste it was for that poor buyer whose agent could not remember a phone charger OR figure out how to call me.   So sad for them.

5:07am • #11


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Coral Gundlach

Arlington, VA

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McEnearney Associates, Arlington Virginia

Address: 4720 Lee Hwy, Arlington, VA, 22207

Office Phone: (703) 200-3631

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Looking to buy or sell real estate in Arlington, Virginia and surrounding areas? This blog is a great place to get advice, tips and market information on Arlington, Alexandria, Annandale, Falls Church, McLean, Fairfax, Vienna, Oakton, Chantilly, Reston, Herndon, Springfield and Loudoun County Virginia Real Estate. I am a Top Producing Realtor servicing both buyers and sellers in all of these areas. If you are looking for a different kind real estate experience, then give me a call or email. Buyers: My goal is to give my clients the tools and information they need to find their best home. I will give you honest, sound advice, based in reality of the market, and never pressure you. I also will guide you through the complicated process of contracts, mortgages, inspections and negotiations. Sellers: I do extensive comparable research, and will know the best features of our home to market, blanketing the internet and surrounding area with news of your listing. I will blog about your listing, tell my colleagues about it, and make sure its best features reach the appropriate target audience.
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