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Staging FAQs: Can I Pay You at Closing?

By
Home Stager with Owner, The Refreshed Home White Plains NY

Welcome back to Staging FAQs where the Home Staging experience is de-mystified TRH-style...that is you learn, maybe smile, and get back to your life, all in 400 words or less.

The very short answer is "no", this Westchester County Home Stager gets paid like any other contractor-a retainer at the start of a project, and in full at it's conclusion.

YES, I do ask sellers to make decisions and spend money on my recommendations, but remember, Home Staging supports what a seller and their agent do; it's just part of the equation of what it takes to get a property sold.

All sorts of other things depend on it closing escrow.

Things I have no influence or control over, and should not be determining factors to if and when I get paid:

Improperly priced or marketed property, poor listing photos.

Buyers who can't sell their house, or whose financing falls apart.

Sellers who don't maintain the property, turn down showings, are unreasonable during negotiations, or heck-just change their mind and decide not to sell after all.

And YES, I've been reminded that agents deal with these issues in every transaction, but bottom line, I am not an agent.

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Our spaces affect us profoundly...and so many other parts in our life fall into place when our spaces and possessions serve us in the best way they can. But getting there is much more than a pursuit of pleasing aesthetics.

 

Decorating and Staging are different, but much of the skill sets overlap, and each creates unique solutions that considers the needs, goals, resources, expectations, hopes and dreams of each client.

Bettering Westchester, Putnam and lower Fairfield counties since 1981, The Refreshed Home works collaboratively, and brings a thoughtful approach to the creative process. Proud to make a difference, as well as make a living. Offering specialty services such as remote and buyer consults, listing photo/video styling, guided and accompanied shopping, and accessory rental. We get in, get out, and you get on with your life.  Talk to me TODAY about how we can better your space!

  

                    

 

Marie Graham ASP, IAHSP, IDS Your Stager With A Mission!

QUESTIONS? Don't hesitate!! 914.607.2895 

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Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Good for you.  I would want to get paid for services rendered at the time, but that's not how commission based works :-(  Have you ever taken a deposit and billed the balance? 

Oct 06, 2012 05:01 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Thanks Dan-you're my kind of Realtor!

Wanyne-Jean Marie-the idea for this series came out of an AR contest earlier in the year, and made so much sense...just answer the questions you hear the most, because for every time you're asked it, there are who knows how many that have the same question, but don't ask. Thanks for stopping by!

Hey Brenda!  One way I know for sure this market is going in the right direction was it used to be a protest or expectation. Now it's just a question.

CARLA! I worked on straight commission against delivered for most of my career, but there was little I didn't have control over, so I was fine with that. Yes, typically I take a retainer for what I estimate 50-75% of my fee and costs will be, and bill (or in a few cases, refund) at the end.

Oct 06, 2012 06:44 AM
Marie Fox
Foxy Interiors Inc. Lake Mary Florida - Lake Mary, FL
Lake Mary, Florida, Home Stager & RE Photographer
This scenario can be equated to a roofer putting a new roof on your house and then waiting until it sells to get paid. Good luck, I think not and NO, we get paid to do a job for which we too are skilled.
Oct 06, 2012 01:15 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730
Marie, Though staging greatly increases the chances the house will sell, it is not an absolute guarantee. The service needs to be paid for on the front end.
Oct 07, 2012 07:33 AM
Kate Elim
Dockside Realty - Spotsylvania, VA
Realtor 540-226-1964, Selling Homes & Land a

Hi Marie...Thanks to Belinda I saw your post.  As Marie said roofers are paid when they do the work, so do painters, landscapers, and many other professionals.  Stagers are no different. They often incur expenses (rental furniture for one) that must be paid up front.  Stagers need to be as well.

Kate

Oct 07, 2012 08:08 AM
Tim Maitski
Atlanta Communities Real Estate Brokerage - Atlanta, GA
Truth, Excellence and a Good Deal

Maybe if stagers changed their answer for no to yes they might get more people to use them.  Raise the price enough to cover the losses on the homes that don't sell.  Maybe offer a choice, $1000 upfront or $2000 at closing, only if it closes.

Oct 08, 2012 02:20 AM
Mel Ahrens, MBA, Kelly Right Real Estate
Kelly Right Real Estate - Hood River, OR
Customized Choices for your Real Estate Needs

I'm sorry, but I can't imagine asking this of a stager. To me that's sort of like asking if I can pay my roofer if I get the job I'm interviewing for.

Gretchen

Oct 08, 2012 02:45 AM
Brian Kuhns
Coldwell Banker Roth Wehrly Graber - Fort Wayne, IN
Fort Wayne Real Estate by Brian Kuhns

I use a local stager and photographer for my listings and having to pay for their services upfront helps keep me focused on standing behind what I know works to sell a home instead of going along with an unrealistic seller who may want to overprice their home ... not if I've got skin in the game upfront

Oct 08, 2012 03:18 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Hi Marie ~ this is an often-asked question online and one that needs to be repeated fairly often so that people understand the reason that staging is paid for at the time of service (not at closing).  Whether the listing agent and the sellers want to work something out between them (as they often do) that is THEIR business ... the staging company does indeed have upfront costs for delivery charges, labor, and furniture rental.  Since we can't control the property's location, the pricing, the Realtor's marketing efforts, the home's condition, local market conditions, buyer financing -- we shouldn't wait for payment - just as other contractors don't wait for it either.

"We're not banks so don't expect us to finance your staging project" :-)

Oct 08, 2012 03:46 AM
Kathy Nielsen
http://atlantahomestaging.net - Marietta, GA
Atlanta Georgia Home Stager

First and foremost, in the near 8 years I've been staging homes throughout Atlanta, I've never been asked this question. Perhaps most realize that we're similar to other vendors (i.e., painters, roofers, plumbers, etc.) whom they would never ask that question. In other words, if I were to put my home on the market and it needed painting, I would never dream of asking the painter if they would wait until closing to get paid.

Kathy

Oct 08, 2012 03:52 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Every so often this question pops up with a client, or here, in the posts of AR. I got it more frequently a few years ago, lately it's occasional, and again, more of a curiousity. I love that every agent who responded agreed-or had another suggestion. Home Staging is like any other personal service...value is in the eye of the beholder, and in my experience if it's a good fit between the parties, they can figure out how to get it done.

Oct 08, 2012 04:19 AM
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA

Marie:

Of course you can't wait until escrow closes before being paid.  I don't blame people for asking but you like other contractors must be paid when the job is done.

Oct 08, 2012 03:43 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Marie - This is a question that comes up.  It's not surprising since so many things are paid at close of escrow in a real estate transaction.

Oct 08, 2012 04:12 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

How many doctors wait to get paid only if the patient gets well -- stick to your guns and get paid when you do the work -- you have no control , as a home-stager, when the house will sell , or if it ever will . Get paid. Out 2 cents.

Oct 09, 2012 02:17 AM
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

Marie-I can see why you take this position on your fee. I guess some ask to pay at Closing for similar reasons they ask for commission reductions- "Well, we just had to ask."

Oct 09, 2012 10:26 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Evelyn, Bob and Carolin-thank you!

@Christine,  @ Wayne-you're right. It's not been a problem, and I'm not bothered or offended by someone asking the question. If you can't talk about money, how do you expect to move fw?

I don't think it's coincidental that nearly every agent who responded lives west of the Mississippi. Home Staging as a term, and a business got it's start in Pacific Northwest almost 40 years ago. Still a bit counter-intuitive in this area, but smart and successful agents who can comfortably speak about this to their clients are what raise the bar. Sincerely-thank you!

 

Oct 09, 2012 01:31 PM
unknown unknown
Greer, AZ

I can say that it was well worth it for me when I finally listened to a professional stager and paid them upfront when they completed staging. It was 1994 when we were selling our first home (that wasn't in the best neighborhood). Our REALTOR suggested some staging we could do on our own and also suggested a staging company. But, my hubby and I decided we knew best and didn't want to pay anyone to do the staging and also didn't follow the suggestions of what we could do ourselves. As a result, we had lots of lookers and no offers. After a few weeks, we made some staging changes on our own and it seemed the buyers were more interested, but still no offers. Finally, we realized that maybe the professional stager did know something about helping to sell homes. We called them in and paid them up front......our house sold within 2 weeks of when the stager was allowed to do what they do best.

It only makes sense that staging be paid for up-front and not at closing!

Oct 09, 2012 03:36 PM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Elaine-we haven't connected before, but you are AWESOME. Thank you for sharing your experience!!

Oct 09, 2012 05:19 PM
Brian Park
Park Realty Investments - Murray, UT

It is kind of like paying a lawyer who doesn't win or really care as long as the retainer check clears, the doctor that can't cure you but likes to bleed you bank account to drive a new mercedes. The only stagers I work with are those who don't get paid until I get paid. Your stick is your efforts will get the house sold, if that is true, the put up or .... The occasional deal that doesn't fly is just part of the business. Or maybe your staging isn't that great of contribution to the effort.

Oct 17, 2012 10:26 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

I'm happy you found a way that works for you Brian.

Oct 17, 2012 11:15 AM