DEAR AGENT ~ YOUR KIDS ARE ADORABLE, BUT.....

By
Real Estate Broker/Owner with CHEVAUX Group, PLLC TREC #547752

DEAR AGENT ~ YOUR KIDS ARE ADORABLE, BUT.....

Girl

I was returning a phone call to an agent this morning and when the voicemail came on, it was a cute little girl's voice.  "Hi, this is my mommy's phone.  Please leave a message."  I quickly looked at the number to make sure that I correctly put in the number.  It was correct but I wasn't  even sure if this was the agent's number since it didn't identify her other than "mommy".

While this can be cute, for business purposes I just don't see the draw.  I wonder how many clients she may have lost due to the same question, "Is this the agent's number?"  Again, cute but certainly not effective.

It did give me pause to make sure that my voice mail  is clear, gives them my name and company name.  I certainly want my callers to know they have reached me.  Losing business is not fun.

When someone calls you, your message should clearly say who you are, identify your company and a brief message.   Don't lose business by failing to identify yourself!   We love your kids, just don't have them answering your business phone.  

 

 

Posted by

     Chevaux Group    

"Have you fully lived today?"

   Paula L. McDonald ~ REALTOR®

       Broker ~ The Woodlands, Texas 

 936-203-0279 Direct

Selling The Woodlands real estate and surrounding areas!

Paula@ChevauxGroup.com

      CNE

Houzz      

 John Maxwell

Farm & Ranch

 

Million DollarInstitute for Luxury Home MarketingCILHM Designation    ABR

 

 

Copyright 2015 Paula McDonald

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  1. Praful Thakkar 05/04/2016 06:20 PM
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Rainmaker
1,158,999
Georgie Hunter R(S)
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Oh I know that feeling!  I had a client with a silly message and it threw me off a couple of times.  I don't get it.

Oct 16, 2012 12:11 PM #69
Rainer
59,350
Pam Burzynski
Grace Realty Co. Inc. - Bethlehem, PA
Bethlehem Area Homes, Grace Realty Co. Inc.

Definitely not the smartest way to win new clients or gain loyalty in my book.  I think a little cleverness in a VM message is a good idea, but I would call kid VM unprofessional as well.

Oct 16, 2012 12:49 PM #70
Rainmaker
93,578
Sharon Harris
Keller Williams Keystone Realty - Hanover, PA
Realtor

Never on a phone used for real estate! maybe a personal phone. But if you want to look like the adult in the eyes of clients place your own name and info on the phone.

Oct 16, 2012 01:39 PM #71
Rainer
135,605
Julie Bentley
Watson Realty Corp, Jacksonville, FL - St Johns, FL
Saint Johns, FL REALTOR

Agreed, Paula. If we want to be treated as professionals in this business we need to act like professionals. A cute message, whether it is a child or a silly outgoing message, does not help achieve that.  Great post!

 

Oct 16, 2012 05:30 PM #72
Ambassador
2,602,845
Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Well I think it's fine for personal but not for a professional voice mail. And I find that many agents do not even state their name and company in their voice mail so you cannot be SURE you reached the right person.

And along the same lines how about asnwering your business line with more than HELLO? I always ask IS THIS ???

Oct 16, 2012 05:31 PM #73
Rainmaker
604,433
Cynthia Larsen
Safe Haven Realty - Cotati, CA
Independent Broker Serving Sonoma County, CA

Groan. I can't even begin to say how wrong this is. I fully understand why you were compelled to write this blog post.

Oct 16, 2012 05:43 PM #74
Rainmaker
414,325
Jon Quist
REALTY EXECUTIVES TUCSON ELITE - Tucson, AZ
Tucson's BUYERS ONLY Realtor since 1996

Yikes. Admittedly it "sounds cute" but is TOTALLY inappropriate for business. Maybe this is one of those infamous "part time" agents?

Oct 16, 2012 11:02 PM #75
Rainer
296,331
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton

Dear Paula,

That is a great message for your home phone, but not on your business phone.

Oct 17, 2012 04:58 AM #76
Rainer
24,333
Alesia Rapkin
Berkshire Hathaway Georgia Properties - Grayson, GA

I answer every call to my cell with my name.  That way whoever is calling knows they got me and if they weren't looking for me then they also know they got the wrong person.

And BTW I actually answer my phone.  Yes always if possible.  No automatic vm.  I cannot tell you how many times a caller will say "oh you are the actual person I thought I would get voicemail".  No way to tell how much business this has gotten me over the years.

Oct 17, 2012 08:22 AM #77
Rainer
122,918
Lanise Warrior-Johnson
Real Estate Brokers Services, Inc. - Compton, CA
Real Estate Specialist
As a mom, I understand how proud you are when your child begins to put together sentences, and how excited they are when the phone rings....but my son knows that mommy has clients and have to work. I think it is poor professional decorum to have such an outgoing message.
Oct 17, 2012 09:39 AM #78
Rainer
269,075
Nan Jester
Exit Real Estate Gallery Jacksonville Beach, FL - Jacksonville Beach, FL
Realtor, Exit Real Estate Gallery

I have a friend who lets one of her young daughters record her outgoing message. I do find it off putting to say the least.

Oct 17, 2012 10:30 AM #79
Rainer
84,087
Brad Baylor
ERA Coup Agency - Milton, PA

Paula - You are so right.  Doing this on a home phone is kinda cute, although I still find it annoying, but doing it on your business cell phone?  Ridiculous.

Oct 18, 2012 01:31 PM #80
Rainmaker
315,507
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

Ew, that's a turn off.  Maybe the agent doesn't know / remember this is the message? I also don't like when an agent and I are on the phone discussing a deal...and I hear screaming kids in the background.  Move to another room, close the door, call back--but focus on the call at hand.

Oct 18, 2012 05:30 PM #81
Rainmaker
1,418,883
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

OK, I thought this was going to be on something else.  I have taken one (and even 2) of my kids along when showing a home.  One works - two does not.  These are potty trained kids that can obey.

Oct 19, 2012 03:33 PM #82
Rainer
534,949
David Burrows
Classic Realty - Fairfax, VA
No Pressure, Just Seriously Devoted to Real Estate

Paula, great advice.... We do need to make sure our message to anyone calling is clear and precise with all of the information necessary. Thanks for posting.

Oct 20, 2012 04:54 AM #83
Rainer
297,031
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Hi Paula,

Good post. Having your kids do your messages on your business number is not very professional at all. It would make one wonder how professional she is.

Oct 24, 2012 07:30 PM #84
Rainmaker
272,967
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

That recording is a poor business decision. Makes me wonder what else she will get wrong.

Dec 09, 2012 08:16 AM #85
Ambassador
3,317,523
Patricia Kennedy
Evers & Company Real Estate, Inc. - Washington, DC
For Your Home in the Capital

Paula, even super adorable kids have their place.  I'm really old fashioned, but children should be neither seen not heard on professional voicemails.

May 04, 2016 06:43 PM #86
Ambassador
2,392,629
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I totally agree with that message being not appropriate. However, I believe there are exceptions for having children answer a business phone.  My daughter was literally raised in my real estate office and if I was on the phone, she could answer the phone by age 8 and do so with a very professional like manner.  When clients who had left a message with her eventually would meet her in my office they would often ask where my "other" daughter was because they couldn't believe that little girl was the one they had spoke to on the phone. But my voice mail never was left by her and always identifies me and my company.

May 04, 2016 07:35 PM #87
Rainmaker
1,316,199
Lottie Kendall
Today | Sotheby's International Realty - San Carlos, CA
Serving San Mateo County and San Francisco

I'm with you on this, Paula. Equally bad is a canned message not identifying whose phone it is. Misdials do happen.

May 04, 2016 09:20 PM #88
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Paula McDonald

CHEVAUX Group ~ The Woodlands, TX 936-203-0279
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