Special offer

Don't reach into my client's pocket

By
Real Estate Broker/Owner with Daytona Condo Realty, 386-405-4408

Are you also running into the Special Clauses in the Contracts, stating that the buyer is to pay transaction fee (usually a few hundred dollars) to their company? When talking to my Seller I advise them to cross it out.

Had agents calling me saying that this was the requirement of their Office or Office Manager and they include it in every offer. So what? I do not care where they include it or what they do and how they do it.

I just do not like them tell my client what to do. They can charge their client whatever they want, but why they are getting into my client's pocket?

What is that they are doing for my client, that he has to pay them? I also love when the agent tells me I have to do something or do something in certain way because their office manager or the broker tells them that.

\I hear that companies often charge transaction fee, I just do not know how may of them charge not their client.

What do you do with that?

 

Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

I was about to say that they're trying to make an extra buck or two--you beat me to it!  I don't see that here in Charlotte so, I really don't know how to tell you to handle it.  I believe I would as a RE attorney about this one. 

 

Jan 21, 2008 03:31 PM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi Jon,

Wow, I haven't seen these for a couple of years. With some they were common at the peak for a couple of years (depending on your location), but disappeared here about 2 years ago...and I wonder why? (lol)

Anyway just become it's someone's office/mgr's policy, so what? If it's that important, let them pay for it. Can you tell I have a stong attitude about this one?  I know others may dissagree, but I think it was a garbage fee from the beginning. Sorry to say some agents never learned the ropes because they relied on someone else to facilitate the disclosures, etc. I can't begin to tell you how many times I've had a t/c call telling me for a form/disclosure which was non-applicable on our transaction. They asked for it because it was on "their list"...give me a break!

Jan 21, 2008 03:37 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices
Debe - I thought it was everywhere, but looks like this imore of an invention of one very big Florida company (I do not think that just our local offices are doing it). Good for you.
Jan 21, 2008 03:51 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Lynda - Lately I hear the advice to charge transaction fee, I just listened to a presentation on a CD and they were talking about it. I do not have anything against it as long as they do not reach into the wrong pocket.

Personally I don't think they are serious when even advising to get the fee. If they close a sale, there is serious commission, so a couple of hundred dollars would not mean much, and if they don't have a sale, then they don't get it anyway, so it is simply an extra fee. I think this is the best way to make your principal aggravated.

But the insistence of the agent, who are afraid of their own Office Manager to the point that they go to another broker and try to get things done the way to please them. "I can't give it to my Office Manager". That's what I hear some time. Yes, but I do not work for your office manager. They have tough time getting it.

Jan 21, 2008 04:00 PM
Jesse Clifton
Jesse Clifton & Associates - Fairbanks, AK
Hi, Jon - We have an office here that's charging buyers a "processing fee" of between $250 - $500 depending, I'm assuming, on the price of the house.  So far no one has asked my sellers to pay it, but I'm sure it's just a matter of time.  This is a cost, and like any cost, can be negotiated (as the lender allows) but this is one I think the buyers should pay... or work with another firm that doesn't charge it. 
Jan 21, 2008 04:28 PM
Mark Horan
Resident Team Realty, LLC & Toni's Property Management LLC - Saint Cloud, FL
"The Resident Chef" - Resident Team Realty LLC &
Jon- You handle it right. They cannot charge your client a processing fee. They can however charge there's. Don't let them push you around.
Jan 21, 2008 06:30 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Jesse & Kathy - I really thought that this is a common practice throughout the industry, and turns out that it is not. I was even thinking that I might have been fighting with something accepted by many. Good that I was wrong.

i guess there is a bigger issue of brokerages trying to make more out of the deal by not negotiating the commission, but by charging funky fees, like many Title companies do here with courier fees in two places, and e-mailing fee (still can't figure what that is).

Pretty standard explanation is that the company started outsourcing something, and now charges to the client the cost of it. But they were doing it themselves before and were not charging the client. So, it is their convenience, allowing them to free time to do more prospecting.

I am a subscriber to ISucceed and some of the Counselling calls are actually teaching how to outsmart the clients because they may not what they can get if they are professional Realtors themselves. Sometimes it is questionable. 

Jan 22, 2008 01:16 AM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Mark - That's exactly how I feel. The logic that my client has to pay to the Seller's agent company because this is their rule? You set the rules, you play by them. I never agreed to your rules, and you never asked me to. And that's what I tell my Sellers. So far they always told me to cross it.

If I would not explain it to them, they would be worrying that this is a standard thing, and not to lose the deal they rather have to, but this is wrong. It is not what the Buyer wants and demands, this is what the Buyer's office would like to have.

Jan 22, 2008 01:20 AM
Jesse Clifton
Jesse Clifton & Associates - Fairbanks, AK

The brokerage here that's charging the fee is doing so because they can't keep up sales/commission wise. This is a way to bridge the gap between what they used to (or could) earn and what they actually earn.  Pass the costs on to the consumer without delivering any additional service.  I suppose it works or people wouldn't be doing it.

Oh, and an e-mailing fee? That's definitely a first.  How do you like ISucceed?  Maybe I live in a hole but I haven't heard of them.  I have a new agent in the office that's looking for a mentoring program.  I told him to look up Buffini or Brinton.

Jan 23, 2008 06:46 PM
Alan Kirkpatrick
Austin Texas Homes - Round Rock, TX
Alan in Austin

Very interesting.

I am going to have to look closer, I have not seen this yet but I will be watching.

Jan 24, 2008 02:07 AM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Jesse & Kathy - I am a bit concerned about coaching and training. I was watching Mike Russer (aka Mr. Internet) and I like his articles. I signed for his 3 day boot camp in Chicago in 2006, took my son (he works with us) with me, and spent $3,000 on a seminar, plus hotel, plus, plus, plus...

I was very frustrated. It was an unbelievable waste. I really should have been wiser. Not that it was a total waste, but for that money I got a lot of showmanship. The audience was so either unprepared or overprepared, there were gems here and there, but it was in the best traditions of the old (I wanted to say 19th century, but because it was all about Internet, I sort of hesitant) times.

However, he has a good book.

ISucceed is only $30 a month, some of the people interviewed have good ideas. Not that expensive, mostly.

Jan 24, 2008 10:16 AM
Simon Conway
Orlando Area Real Estate Services - Orlando, FL
I would cross it out too. If they wish to charge a transaction fee, then it should be on their client, not someone else's.
Jan 24, 2008 10:22 AM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Alan - Good luck watching.

Did not get what you are going to be watching, but, anyway, good luck.

Jan 24, 2008 10:45 AM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Simon - This is the part that I could not understand. If this is your transaction fee, you charge your client.

Charging my client only because their manager requires it, forget it.

Jan 24, 2008 10:49 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
The only ones I've seen lately were on REOs. But for all the other ones, I'd cross it out too. That's just greedy.
Jan 27, 2008 03:02 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices
Lisa - Of course, it is. Thanks for visiting
Jan 27, 2008 04:11 PM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS
Our company charges a $195 transaction fee to the client.  I am sold on the idea that it is a garbage fee, and I can't bring myself to sell garbage.  I just pay it out of my commission.  Expensive.  -Virginia
Jan 29, 2008 04:02 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Virginia - I am an independent Broker, and one of the reasons is that I did not like the things like these fees. But let me tell you that if I were working for one and they would require the transaction fee, I would pay it out of my commission, the way you do. I would not like it though. You are still on a split, so this is an extra fee.

 

Jan 29, 2008 04:15 PM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

I hate it when my clients are told by another agent what they have to do. In my state the buyer gets the choice where to close and I had one selling agent put it in the contract that it will be at this title company. My client withdrew their offer and when the buyer called me directly to find out why, I told them they need to talk to their agent about buyers closing preference. My buyer was doing a transfer from the house they were selling and wanted to close immediately not the next day waiting for a wire transfer.

I got a call a week later from that seller that he was told by his agent his company preferred they use that escrow office. I said, that is fine, but it really is the buyers choice and he was willing to walk over it, since we presented that twice as the only change we wanted, It was saving them $750 in title fees using the same office.

I noticed two weeks ago that the seller fired their agent and hired someone else. I was a little disappointed it wasn't me, but I understand.
Feb 04, 2008 05:28 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

I guess he got angry with both of you, and though you you were not at fault, he associated you with this failed transaction. I agree with you 100%. I hate these things, when the agent would tell me that tis is how their office manager wants it. They do not even get it that I do not work for their office manager and can't care less about what he wants.

In Florida we use different contracts, all approved, and it drives me nuts when in the listing agreement the listing agent would say that they would only accept a certain type of contract.

I guess there are plenty people who are simply not smart.

Feb 04, 2008 05:41 PM