I wrote a couple of contracts within a day of each other earlier this month. Both buyers were pre-approved with the same lender. One used a loan officer I've done business with time and time again. The other used their local branch. I have the closing scheduled for next Wednesday for the buyer who used the loan officer on my "use one of these please" list. And the seller is closing via mail away and it all seems to be falling right into place. The other loan officer (same bank mind you, at the local branch of other buyer) well we can't schedule that one yet.
I had a chat with the loan officer today. She was waiting on the appraisal, which I know when was sent as the appraiser did both homes and sent them at the same time. My trusted loan officer let me know when he got it and immediately submitted the file. The other loan officer "checked" and said oh yes, I just got that. And I'll get it ready to submit tomorrow. She has "no idea" of when we can close. She's "not sure" if we can make contract date of November 15th. It was so frustrating to even speak with her. She was passing the buck to underwriting blah blah blah, processor blah blah blah. Step up lady, it's your job to know the time lines and stay on top of things.
After the conversation with loan officer # 2, that left me feeling worried for my buyer client who is anxious to close and not being able to tell the seller's agent anything about a closing date, I actually called loan officer #1 and thanked him for the great job he always does for my client. We were waiting on an amendment today for that fist client as a "final condition" and when I got it called his cell. He answered. I told him I'd emailed it to him and in order to save time since he was driving he asked me to email it direct to his assistant. He knew her email right off the top of his head and I got it sent. I also got a "thank you" and "it's sent" reply from his assistant.
Same bank and it's night and day. So before you go bashing a big bank, please realized all the loan officers are NOT cut from the same cloth. Some of them actually care about their clients. They actually make their clients feel like their file is THE one they are working on and treat them like people, not like files and numbers.
The moral of this story is we don't recommend people because we get paid to do it or because it helps us. It benefits you the buyer when you use the people on our preferred list that we've done business with. The people on our preferred list have proved themselves over and over again and worked successful deals with many of our previous clients.
So thank you Alan Coleman @ Wells Fargo. I'm grateful you spent all those months stopping by my office asking for a chance to prove you would care about my clients. You've worked your way right up to the top of my preferred loan officer list. And you've helped many of my previous clients have successful closings. The easy slam dunk great credit scores and the first time home buyers who needed the USDA loan. Thank you for caring about our mutal clients. Need a great loan officer... Call Alan at 706-425-4255