VA Loans - Even Experienced Agents are Clueless at Times

Old DogI am amazed how many times I come across and another agent who has been in the business for a long time (over 35 years in this case) and still does not seem to know what they are doing.

I had a somewhat frustrating one last week.  After showing my buyers many properties over a few days of looking we found the one they wanted.  The seller's agent informed me they were expecting two other offers.  We put together a clean offer with no extra contingencies.  They are using a VA loan and the lender is picking up the non-allowables, leaving no extra costs to the seller.  I sent a VA Addendum and a cover letter explaining that to their agent with our offer.  I also called him on the phone and went over it with him to be sure there were no misunderstandings.

The next day their agent called me. 

  • Other Agent: Because of the extra costs to the seller associated with the VA loan they decided to counter the other offer. 
  • Me: Excuse me?  What additional costs are you talking about?  Our lender is picking up all of the VA non-allowables.
  • Other Agent: Well that covers the extra lender fees, but what about the rest of the closing costs?
  • Me: What additional closing costs are you talking about?  It was clearly stated in writing and in our phone conversation that there would be no additional costs to the seller.
  • Other Agent:  My understanding is that the seller has to pay all escrow fees.
  • They were not willing to pick up those additional costs.
  • Me:  I am confused.  Did you not get in writing that the lender will be picking up all non-allowables, which includes the additional escrow fees?  Was I not perfectly clear in our phone conversation that there are no additional costs to the seller?
  • Other Agent: You may want to check on it again, because that is not how I understand VA loans work.
  • Me:  I the last 3 or 4 years I have been involved with many transactions with VA loans and not one time has a seller had to pay those fees.  Also this is the first time I had an agent misunderstand this.

That sad part is this agent works in close proximity to several military installations and I am sure he has probably done huge disservice to several of his clients in the past and may continue to do it in the future. 

I guess it is hard to teach an old dog sometimes.

 
Post is included in group: Realtors®
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Post is included in group: Military Relocations
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16 Comments on VA Loans - Even Experienced Agents are Clueless at Times

I don't believe that agent even read your contract. 

I'm disgusted with agents who deny a VA buyer that benefit. 

01/23/2008 08:22 PM by Lenn Harley, Homefinders.com, MD & VA Real Estate


This sounds like the same jackleg agent i lost a battle with some months ago.  Why in the world do agents insist on hurting veterans by refusing to learn???

01/23/2008 08:33 PM by Leigh Brown Charlotte NC Broker/Owner (RE/MAX Signature Properties)


My very first deal was a VA loan and the first loan officer I went with didn't have a clue (neither did I). I was trying to do a friend a favor and use their daughter as the loan officer. She almost totally killed the deal. We had to let her go and get a loan officer that had VA as her specialty.  The seller paid NO allowables...I don't understand what's so hard to get about that.

I feel very sorry for the clients who have to deal with this agent. Sad..

01/23/2008 08:44 PM by Linda Scanlan (The Real Estate Referral Company)


I think you hit it right on the head... teaching and learning.   Agents who have been in business a long time but don't close a lot of transactions don't have an opportunity (or a reason) to learn about VA loans.  They are operating off old information (and I mean OLD!).  It's a shame and I am so sorry your buyers got caught up in that.   For anyone who is interested, Sellers are not required to pay the unallowables if the buyer is not paying an origination fee.  Here at Fort Hood, I can't remember a transaction I've closed where a seller had to pay anything at all, since the buyer opted to take a rate that did not require an origination fee. 

01/23/2008 08:48 PM by Mary Ann Daniell (Coldwell Banker United Realtors)


And that's why it's always important to not only have a local lender....who knows our contracts and also VA loans...but in this case it helps if the agent knows enough to instruct the seller correctly. Can you believe that?  And that's why I don't care the length of time an agent has been in the business...it's the experience, knowledge and understanding of all is involved. 35 years .....wow.  The non allowables are not all that much anyway.  geez....LO's here eat it.

01/23/2008 08:59 PM by Celeste "SALLY" Cheeseman (RA), Hawaii Real Estate & Hawaii Relocation (Century 21 Liberty Homes -Mililani, Hawaii)


How unfortunate for all parties!  My husband and I actually lost a home several years ago, where the relo company/contract owner denied our VA offer, not comprehending that it didn't impact them one iota.  It was a home that I had listed and sold twice in the past, and always loved.  Our home was already sold, we were pre-aprroved, and we were the easiest buyers they ever could have had.  Their ignorance of VA did us in. 

01/23/2008 11:44 PM by Margaret Woda, Maryland REALTOR (RE/MAX VISION)


Randy... I will agree with some of the comments..... it's even sad when the person that you are dealing with, even the other realtor, that doesn't listen to you the first time.  Not reads what you sent over. If someone doesn't understand, shouldn't they ask questions first before assuming?

jeff belonger

01/23/2008 11:59 PM by Jeff Belonger -- The FHA Expert.com -- New Jersey mortgage -- FHA mortgages (Infinity Home Mortgage Company, Inc)


You must have run into the same guy that is in my area, I think he is getting around.

Take care!

RJH

01/24/2008 12:02 AM by Empire Realty


It's a shame some agents don't bother keeping up with the times.  It's not as though it's a difficult job but it is necessary to do our jobs properly. 

01/24/2008 12:18 AM by Fairbanks Real Estate Broker Jesse Clifton (Jesse & Kathy Clifton, REALTORS - 907.699.6024 - )


Lenn - I am still shaking my head

Leigh - The saddest part is the community he services is next to military installations and there are a lot of ex-military.  The majority of my sales in the area had VA loans.  I wonder how many he short changed with those ideas.

Linda - I have run in to several like him in the past, but with my letter and phone conversation was always able to walk them through it.

01/24/2008 12:26 AM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


Mary - The loan officers I work with pick up the non-allowables.  They have been doing that for some time.

Sally - My loan officer even tried to call him after we found out to better update him for future reference.  No returned phone call as of yet.

Margaret - A great example of why it is so important to continually educate ourselves as agents.  Even after all those years in the business, some agents still do not have a clue.

01/24/2008 12:32 AM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


Jeff - I couldn't agree more.  If I question something in an offer, I pick up the phone to clarify with the other agent before I speak to my client.  I do not want to give me clients misinformation.

Robert - There are many in every area.

Jesse & Kathy - It is critical we keep up.  This business is changing every day. 

01/24/2008 12:38 AM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


Hi Randy,
Does it just not amaze and burn you when you must deal with someone who does not have a clue.  It sounds like this agent not only did not understand but closed his mind!  Sad, pitiful.

01/24/2008 07:28 AM by Cynthia Tilghman, Realtor® Onslow County NC Home Specialist (Kingsbridge Realty, Inc)


Cynthia - I think the closed his mind statement is right on the money.

01/24/2008 10:55 AM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


Randy I run into that all the time here in Connecticut with our CHFA Loan Program.  There are still some Realtors just don’t get it and end up scaring their Sellers.  And it is even worst locally with the VA Loans, because most of our local Realtors do not understand this program at all.

I wish there was a way to be able to talk to the Sellers and show them what an idiot their Realtor is when this happens.

01/24/2008 07:29 PM by George Souto (McCue Mortgage Co.)


George - Those agents are causing harm to their clients.  Their brokers should have some responsibility.

01/24/2008 07:49 PM by Randy L. Prothero - Hawaii REALTOR® (Century 21 Liberty Homes)


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Real Estate Agent: Randy L. Prothero  - Hawaii REALTOR® (Century 21 Liberty Homes)
Randy L. Prothero - Hawaii REALTOR®
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