As I mentioned in the previous post, you should arrive about 15 minutes before the person who is going to do your BPO. There are several reasons for this. First, you don’t want to keep them waiting for you and you don't want them going through the property by themselves, particularly if the seller is at home. Secondly you want to observe them to determine the personality type you will be dealing with.
BPO agents basically come in three flavors. The first and rarest type is the really friendly BPO agent that will ask you where you need the price to come in at and then makes it happen. Don’t hold your breath waiting for this one but the do show up occasionally.
The second type is more common. They are friendly and like the fact that you are around but they just want to get their work done and move on to the next job.
The third type is also quite common. They are the aloof type that barely notices that you are there. They are all about work and don’t want you interfering with them.
The best approach with all of these guys is to give the BPO agent a list of materials, a brief explanation of the sellers current situation and let them do their thing. Don’t follow them like a shadow and point out every crack and problem with the house. If the house does need work and it is obvious, they will see it. You can nonchalantly mention what some of the problems are especially if they are not outwardly obvious.
DO NOT attempt to make any deals with the BPO agent. Keep them at an arms length and do not commit to anything that can be deemed a conflict of interest. Always conduct your business in an ethical and legal manner.
In my next post I will discuss some specifics in managing the BPO but until then go out an do something. Remember without you taking action nothing will happen.
Yours in Success,
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