Reliable - that may be relied on; dependable in achievement, accuracy, honesty, etc.: reliable information.

Dependable - capable of being depended on; worthy of trust; reliable: a dependable employee.

It's amazing how many other services out there don't understand the above two definitions. My latest "beef" is with tree services. I have 3 dead pines that I need cut down. I can't even tell you how many tree service companies I have called just to come and give me a quote. Now you would think that would be simple. Some don't return calls or even emails. The ones I've called and actually got to talk to someone said they would send someone out to give me a quote. We arrange the time, and I wait, and wait. Wow, what a surprise a "no show". Not even a call saying "I'm lost and can't find your house", nothing.

It floors me how businesses stay competitive (or even stay in business) when they don't incorporate reliable and dependable into their business ethics. What a shame.

I operate a Home Inspection service as well as a Handyman service. Those two words above are the most important in my business. Knock on wood I have never even been late yet (of course that will change after I submit this), let alone not even show up for an appointment.

It's amazing how many of my handyman customers first comments are "your the only one that would return my call". I love hearing that from them everytime.

Every service minded business owner should most definetely include reliable and dependable in their business plan. For me and my business it's our "mission".

Oh and by the way. My 3 pine trees are still standing!  :)