Great post, another thing I've heard and noticed first hand is some agents fear in answering their phone or emails from clients.

I totally agree with you. Fear is a stumbling block for many Realtors. I have lost some listings due to the fact they did not like what I to say about the value of their home. However I have never regretted being honest. Good post.

I agree with you Jeff.  Many realtors dread that phone call coming in, especially if there is a history of problems.

I would rather be honest and lose a client, than be dishonest and end up with an unhappy client.

Matthew,

I have a hard time being a good communicator. I do not have a hard time being honest and truthful but have a hard time making sure to give good feedback to my listing clients. I also hate to give any negative feedback to my listing clients. I have a lot to work on here. thanks for the post and information.

I think everyone has some issue with communication.  Mine happens to be clarity at times.  Sometimes it helps to give negative feedback to clients.

Everyone mentions being honest and up front with people.  However, is there such thing as being too honest with your information.  Do you only answer questions that are asked???

Good point Latonia. Being tactful is very important. I try to make sure that all their questions are answered through what is brought out in the staging appointment and listing appointment. Being too honest,  I would say no, unless it is brutal honesty, which can destroy a person.

I guess my question should be....can you find yourself giving up too much info and how should you guard against that???

I think you can.  I think that you give the amount of information needed.

Agents need to consistently communicate with their clients, even if there is nothing to report.  Thanks for the post.

That is so true Joey, otherwise they feel neglected.

Matthew - I wonder if sometimes in our zeal to please the client we forget the importance of communicating realistic expectations and then reminding ourselves and our clients of them.  And, having an extensive background in sales and marketing, I cannot begin to tell you how right on you are about pacing.  Some deals are just plain made or not in the whole rapport building and maintenance process.

Great post.

Jackie

I think that it is important to give realistic expectations.  You don't want to tell them what they want to hear, but it can be done positively.  Thank you for your kindness.