I've had a couple interesting experiences this week that have me wondering what has happened to our country. I've been buying tires at a local company for 40+ years. They've always been great, and I'm sure I've bought 500+ tires for the family vehicles and our company trucks. I would imagine I've recommended them 100 times.
This Tuesday, I called to check on availability and price for a few replacement tires. The sales manager gave me a price and said they definitely had the tires in stock. Great! I set up an early AM appointment and dropped the truck off.
When I returned, the bill was much higher. I asked what happened, and he proceeded to deny that he ever quoted the price I had on my note pad. I had the price per tire, and then I had the price per tire mounted, balanced, new values and the old tires disposed of. Where would I get those numbers considering I have no idea how they price each phase of the tire installation? Ironically, my numbers were exactly what their numbers are for the services beyond the tire purchase. Weird, right? He said I made the numbers up. That was a mistake.
The manager was so vehement that he never gave me price, that I said, "OK," paid the bill and committed to never buy another tire from them. That was my first local disappointment with a local business this week.
The second one was also a car repair shop. This time, also on Tuesday, I called and received a quote for a specific repair. I dropped the vehicle off last night with the sales person and restated the price and he confirmed it. This morning, he called me to tell me what they found, which was exactly what was quoted, and the price was much higher. Is this a trend?
I said,"Wait a minute. Just Tuesday, you said the price was . . . . Where is the discrepancy coming from?" He stammered and stuttered a bit and then said, "Well, let me see what I can do to get the price down."
Is it just me, or has truth, honesty and integrity left the country? Friends often ask why I do most of my own auto maintenance. There are two good reason in 2 days. An honest car repair shop is hard to find in Winchester, VA. If you know of one, let me know. I've struck out every time.