If I could have my wish, programs wouldn't become obsolete. New programs and old programs would work together in harmony, and this annoying problem wouldn't exist.
I don't get my wish.
This week I was reminded of the importance of saving Word files in the old format rather than the new. Because as much as it seems like everyone is rushing to upgrade computers and buy the latest software, some folks have other priorities. They keep using the old things just as long as they work. (Sounds sensible to me, which is why I used my old computer until it was gasping for breath.)
So twice this week I got emails from agents who had purchased the Holiday Listing Letters and couldn't open them. They were .docx files. I sent them both the .doc files. Then I "fixed" the problem at e-junkie, so it won't happen to anyone else.
Now I need to go back and check all the rest of the more recent letter sets to make sure that none of them are .docx. (Way to give myself extra work!)
At least new programs will read the old ones - for now, anyway.
So - If you use Word and you're sending special reports to your clients, past clients, prospects, and sphere of influence, check to make sure you're sending .doc files. Since what you're sending in that situation isn't a purchase, they might simply delete instead of telling you that they can't open the file.
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