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I would like to pick your brain for a minute and try to get a better understanding as why some RE Agents include interior pictures of homes they list and others do not. I also wonder why sales concessions are not always listed. Is it personal preference, legal reasons, office policy, how someone you looked up to did it, etc?

Interior photos are how appraisers look inside the comparable sales to gauge their quality and condition. It is much easier to look at interior pictures than it is to interpret the wording in the listing. Personally I think it makes the listing agent stand out from those who don't include pictures. I feel the same way for appraisers. I think those who include interior pictures stand out from those who don't. I know many who don't include any interior pictures in their reports unless requested to do so. I think including pictures makes for a better report as pictures can say things better than people can sometimes.

Sales concessions can play a big role in inflating the value of a property if not disclosed. If a seller gives money back to the buyer to close the deal then that should be deducted from the value of the sales price. I'm not talking about an allowance for new carpet or improvements for the house. I strictly talking about the thousands of dollars paid back to the buyer at closing. If you pay $10 for something and get $5 change back, the sales price is $5, not $10. The whole nation is hurting from all of the fraud and foreclosures that took place over the past couple of years. Now its time to pay the piper. Reporting concessions is something I think that the powers that be will be cracking down on in the near future.

I've discovered many times a sales concession being involved in a transaction after talking with the listing agent over the phone; yet there was no mention of them in the mls sheet. I understand that there is the whole client confidentiality issue but I've been told that can be resolved by having a release signed. As an appraiser I am required to find the most recent and similar sales to the property I am appraising and grid them in my report. I am supposed to adjust for differences in condition, amenities, and sales concessions. I don't mind doing so as its part of the job and I enjoy talking to people and making new contacts.

Now I'm not complaining and I hope I don't sound that way. We all have dealt with pushy people or clients who want instant information and constant updates. We are a society built upon instant gratification. It can NEVER be fast enough whether it be cell phones, cars, the Internet, report turn times, information access, drive-thrus, tax refunds, etc. How many of you with DSL would sacrifice a limb rather than going back to dial up?

Its just that there aren't enough hours in the day to attend all of the open houses to see the condition of the properties, or to call every listing agent for every property we are considering using as a comparable, or to return their call because we were on the other line calling the next agent on our list of 20+ to call that day. RE Agents are extremely busy people too and do not always have the time to return an appraisers phone call right away. Appraisers have a small time window to complete the report in order to keep the client happy and the phone ringing. The lender/client wants the report yesterday and doesn't want to wait for the appraiser to finish playing phone tag to verify all of the info needed.

So getting back to my original questions, Why do some agents not include interior photos in their listings? Why do some agents not include sales concessions in their listings?

 
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13 Comments on MLS Interior Photos & Reporting Sales Concessions

Hi Kenneth:  I don't have  clue why agents do not include interior photos in their MLS listings.  It makes no sense to me, unless the interior looks so bad it would deter showings.  Perhaps they don't have a good enough camera ?  That is the main reason I purchased a Canon Rebel XTi camera... to take quality photos to enhance my listings.

01/27/2008 12:03 AM by Fort Worth Real Estate - - - Karen Anne Stone (RE/MAX Trinity)


Good morning, Kenneth -

There may be a number of reasons

  1. the house sells before they bring their digital camera back out to the premisis (probably not... )
  2. laziness 
  3. the interior is a deal killer 
  4. Renters or horders lived there at the time
  5. Not fully renovated when it went on the market
  6. people won't have any reason to come into the house if they know what it looks like already (making the Realtor pretty lonely on open house day I believe on our local mls, there is a price rate for amount of pictures.
  7. cost (I believe some mls systems charge different prices for different amounts of photos)
  8. dead batteries in the camera (ya never know ;-) )

I have been pleasantly surprised by interior shots.  There is a house not far from here that has been on and off the market for months with an exterior photo only.  It's not pretty... And then a brilliant Realtor actually took pictures of the inside.  It's beautiful!  What were they thinking waiting until now? 

Oh and a bit off topic, but I think it's even stranger when Realtors don't list the price of the house on the flyer.  It seems as if they're saying 'if you have to ask, you can't afford it' ... why bother with a flyer then?

01/27/2008 10:13 AM by Sara Goodwin - Portland, Oregon Appraiser (Ashcroft & Associates)


From my understanding here in So Cal some of the MLS are now requiring Realtors to post pics within 48 hours!  If I'm wrong someone tell me, but I heard that at a mixer a few months back(?!) (and it could be MLS/Office specific too) I think FULL disclosure is imperative, and yet, it doesn't always happen.  I hear similar excuses like what Sara pointed out, but I tend to lean towards #2 and #3 as the ultimate reason - and not too many will admit to that!  

Slightly off topic as well, but I got a condition the other day for disclosing a concession on the sales grid of over $250K!  The underwriter said it made the market look worse than it was and wanted me NOT to use it even tho it was my model match!  I told her that the Realtor/MLS stated the concession and I had to disclose it! (GOOD Realtor!) It really didn't "affect" the overall final value, but did support my "declining" market analysis!  

01/28/2008 04:19 PM by Jeremy Cowin (Jeremy Cowin Appraisals)


In my markets the move to multiple interior photos (most now have all nine), are becoming the rule rather than the exception. Virtual tours are also becoming very commonplace.  Seller concessions, however are rarely listed - a shame... I have often suggested to the powers that be, that seller concessions be a mandatory field to be filled in transaction reports for closings.

01/28/2008 10:23 PM by Kenneth Rossman - Long Island, NY CG Appraiser (Appraiser, Ken Rossman)


We're starting to see more and more houses with 16 photos in mls.  I think that might be the max they offer here.

I'm going to jump the tracks for a second... Jeremy?  A sales concession over $250k? what the?  That's nearly a whole 'nother house round these parts -

 

01/29/2008 12:12 PM by Sara Goodwin - Portland, Oregon Appraiser (Ashcroft & Associates)


Sara - It was a average home, and with that concession, it was a little over Half its value a year ago!  With multiple listings, each lower than the last! (Chasing down the market!) It was in a "foreclosure heaven" community, and my research showed -60 to  -80% in values (variance with GLA and lot sizes) for the past 12 months, so it was well supported. I was surprised too at the number.

 

01/29/2008 12:31 PM by Jeremy Cowin (Jeremy Cowin Appraisals)


Each agent and brokerage is different with different abilities.  I think most are lazy.  Some homes just don't look good with interior shots.  Messy renters, loud colors, small rooms and so on.   Mostly we don't put concessions in because they come as part of the contract.  If that contract goes away we don't other agents to know what concessions the seller was giving.  Many reasons for that. 

01/29/2008 12:59 PM by Denise Allen Realtor@ Chesapeake (GSH Real Estate)


Denise - can you give an example of some of the reasons for not disclosing concessions?

A realtor friend of mine stated that terms of sales can change after an inspection, during negotiations, etc., and of course we know that things can change over the course of a deal, but purposely NOT disclosing terms of sale, concessions, is not going "by the book" and is misleading for whatever reason! Just as if as an appraiser I don't disclose what I find like stains on ceiling, excessive mildew in the bathroom, water settlement around foundation, broken windows, etc, regardless of the "cause" of these things, I still have to disclose the issues, put in pics to show the issue/condition, just as a realtor should disclose on the MLS any terms of sale however inconvenient.  It is one of the most frustrating parts of MLS, is knowing that it MIGHT BE or MIGHT NOT be accurate/true! Pictures and accurate info on the MLS can provide not only appraisers, realtors and potential buyers more accurate info, but can also assist in making better judgments and decisions when in negotiations!  

01/29/2008 03:44 PM by Jeremy Cowin (Jeremy Cowin Appraisals)


In a hot market, there is no need to take interior pics. I have noticed that when the market is hot, less info is added to the MLS. In soft markets, or in areas that are not that desirable, there are pics, very well written/details descriptions, etc.

01/30/2008 02:36 PM by Steven Stone - Charlotte Real Estate Appraiser (Valuation Experts)


Steve,

Thanks for your reply. The problem with not posting pictures because they aren't needed is that they are needed. Other professionals have to rely on MLS data and pictures for an inside look at a property. Pictures don't lie and tell a better story than words alone. The same thing applies to sales concessions. Appraisers are supposed to adjust for them when necessary to help from over valuing a house based on higher sales prices due to sales concessions. I started this discussion thread in the hopes to alert or convince those who don't do so as to why its necessary. If I can get a few agents to start doing so then I've made one step towards progress. As professionals in the Real Estate Industry we are all responsible for reporting the truth and being the eyes and ears of our clients. Hopefully this industry will rid itself of the blind and deaf ones so to speak. Thanks to everyone for your responses. I appreciate your input.

01/30/2008 03:01 PM by Kenneth Miller, NW Ohio FHA Appraiser (Miller Appraisals)


Kenneth,  The comments are about what I expect I'll read when folks start to respond to my post

01/30/2008 03:36 PM by Karen Kruschka - Fairfax Prince William Stafford County VA Real Estate Service (RE/MAX Allegiance)


The problem I face in Northern Michigan, is some listings, especially condos, have no exterior photos.  Anyone else face that problem?

05/11/2008 11:27 PM by Richard Glesser (North Country Appraisal Services)


Jeremy, I may have the house on the market for $200k with no concessions.  A buyer may come along and offer $200k and want $5k in concessions with a quick close.  If that contract falls thru I am not going to put the concessions in the MLS because I don't know what the next offer will bring.  I didn't mean I was hiding them, they are in the contract, just not in the MLS.  I don't know how to make it work for you guys except to put them in the MLS after the close but I don't see that happening.

05/13/2008 05:16 PM by Denise Allen Realtor@ Chesapeake (GSH Real Estate)


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Appraiser: Kenneth Miller, NW Ohio FHA Appraiser (Miller Appraisals)
Kenneth Miller, NW Ohio FHA Appraiser
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