Step 5 in the Step by Step Series is the consultation or bid phase.  At this point, you have a stager, introduced the staging concept to your client and they have met to discuss what happens next.  It will either be a consultation or bid.

To clear up a few things first, neither of these things will be accomplished unless you have a signed listing agreement, if you are the one that brought the stager in.  If your stager came along to the listing appointment, it was just to assist you in the explanation of what staging is and what the process entails - no recommendations are given at that time.  Until they sign on the dotted line, they get nothing.  This is great for you, because you now have two people working to get that listing, not just you.

Consultation:  Is a detailed written report outlining what steps should be taken to improve the salability of directionsthe property.  This can be used by the homeowner as a kind of roadmap to guide them through preparing their home for the real estate market.  This is the information they need to do it themselves. This is what the consultation fee is for - information.  There is no guarantee that the stager will be brought in for further assistance to the homeowner.  I, myself, present my information in a prioritized list that assists the homeowner in deciding how best to use their resources. Also, I generally walk through the house with  them - report in hand - and explain my recomendations to them so that they fully understand what is being presented to them. 

Some homeowners may find the list overwhelming or too time consuming and may choose to hire the stager to complete all or some of the work outlined. This work is rarely charged to the Realtor, unless they offer to pay for all services.  (That is a topic for another blog) A bid for such services can be done at the homeowners (or agents) request.

Bid:  Is a bid for services such as bringing in furniture and accessories, staging the property, etc. It is just like getting an estimate for new windows.  There is no charge for this, because there is no information given other than how much to complete the job.  This is more commonly done for vacant properties, though a seller who has been through the process before and is  fully aware of what will occur may request a bid without a consultation.

After these reports have been delivered and everyone is in agreement as to what path will be taken, the work must be completed.  We will talk about that next...

 
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7 Comments on Step by Step: Consultation/Bid - The Difference.

JAN
16
2007
1 Featured Post
I have been getting a lot of customers that call for an estimate (I do free estimates) and they do try to get the information and suggestions at that time.  I then explain that I have a consultation service and let them know about the process and fee for that service.  It is hard not to fully answer their questions.  I am glad you are letting people know that there is a difference between a bid and a consult.
9:32am • #1
2 Featured Posts

This is a great topic, one I'm uncertain about.  How do you get the homeowner to prepare the house before you go in to stage the home.  For example, the bedroom has the most awful color combination in sponge painting on the walls and there are some simple improvements to be done.  Do you not make suggestions to maximize the results?

2:45pm • #2
1 Featured Post
My hardest problem is keeping my mouth shut and not giving away too much information while viewing a home for a bid.  When I give a bid, I will provide them with a "homework" list of things to do before I come in to stage, but only provide that list after I've been hired. 
2:50pm • #3
12 Featured Posts

Tina-  I met with a Realtor today that asked me the same question.  How I explain it to them is this:

"The more your home has been personalized to your taste, the more it appeals to you specifically and less it appeals to the masses.  Your house must appeal to as many people as possible, because you never know the personal preferences of the person walking through the door.  If you are waiting for someone who shares your same taste, chances are it will never happen because these things are so individual. Not addressing these specific issues could lead to a longer market time, while you are stockpiling price reductions."  Basically, you are telling them it is not about their taste, it is about the house and the market as a whole.  I do the same - if they asked for a bid, that's what they get.  If they want a report, they have to pay for it.

Judy-  You are absolutley right.  I have more than once made 'a suggestion or two', then kicked myself on the way out the door.  Now, I repeat to myself on the way TO the door, "no money, no information."

3:34pm • #4
15 Featured Posts

Kimberly,

I just love this 'series' that you are writing about!  Thank you for providing clear, concise information about the many aspects of staging.

6:39pm • #5
135,935 Points 15 Featured Posts Outside Blog

Kimberly - This is a great Blog.  I don't do free estimates either - I tell clients every job begins with a consultation.  Most of the time even if they hire me to stage the property there is some amount of work that needs to be done before I return, things like painting, repairs, moving furniture etc.  I almost always give the homeowners some type of "homework" in between the consultation and the actual staging.  I have heard that some people charge for the consultation then tell clients they will deduct that amount from the price of the bid. Thanks for the great blogs - can't wait for the rest of the series. 

 

8:19pm • #6
JAN
17
2007
2 Featured Posts

Kimberly, I also love this series.  You have been right on the money every time.  This differentiation between bid and consultation are perfect.  I only do free bids on vacants and I learned the hard way not to give up too much information.  An occupied house is always a consultation for a fee.

I'm looking forward to the next post! 

11:40pm • #7

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Kimberly Wester's experiences, views and tutorials on staging in the real estate industry, with a focus on educating the RE industry on the benefits of home staging and bringing the staging community together under a united message. <!-- Begin Sign-Up Form --> Register for Details Staging and Redesign email updates

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