No doubt one of the keys to success in a real estate firm is a quality staff including your receptionist, and other employees. There is nothing more important than a friendly voice greeting potential clients and making them comfortable. First impressions count when shopping for a home And when shopping for a broker.
It is really unsettling to be greeted by a grumpy receptionist or one with bad manners. I recall one office that had the same receptionist for many years. She had this terribly raspy smoker's voice and until the smoking ordinances came into effect, she always had a butt going at her desk. Pretty bad indeed. I can only guess at the lost business experienced by that office due to her.
It is so important to have a well trained staff that is dependable and on time. Seems that many businesses feel that the reception position is not that important and therefore they hire minimally qualified people that just don't last. Been there...done that. It doesn't work.
Go for the gold when selecting staff.
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