I was reading through our local paper and came across a article stating that Pulte homes is being challenged by some union and construction trade groups, the article states that over 60% of the 410 homeowners surveyed had construction problems with their homes.

I live in a new subdivision where they were putting up homes as fast as they could a year ago, how did the builders monitor the quality or did they, did they put the customer first or was it build as cheaply as possible to maximize profit.

here is the link to the article quoted above.

http://www.azcentral.com/members/Blog/CatherineReagor/15458

 
This post has been included in Arizona Information Maricopa County, AZ Information

11 Comments on Pulte homes / Del webb

JAN
28
2008
201,151 Points 3 Featured Posts Outside Blog
I live and sell in the capitol of construction defects town....I have only heard of Pulte having a problem once and they resolved it in a timely manner.  Most of the builders in Vegas slab them up, sell them off, and then leave town...thus so many construction defect suits especially amoung condos and townhouses, some house.  VERY frustrating!
12:20am • #1
Great heads up. Punch lists getting completed after close seems to be a common complaint also with builders in general. It wouldn't surprise me they are having some complaints at the rate they were putting them up.
12:50am • #2
403,696 Points 15 Featured Posts Outside Blog

Hi Andrew:  I have sold several Pulte homes in Fort Worth, and it appears that home quality can vary from ciy to city.  I have not had any problems with Pulte.  It can also depend on how strict the local building codes are.  Fort Worth is very strict.  Also, because this is very much a new home construction city, many of the builders have been here for years, and depend on their reputations with both customers and Realtors, so the majority of them take care of their customers.

I know of only two builders who had quite a few problems with quality, and word got around pretty quickly.  I always walk through all of the new builder homes in my area, and get a first-hand look at their construction quality.  If I don't like it, I don't sell it.

1:19am • #3

I find that it's not so much the name of the builder as it is who is the actual on site guy (the field superintendent).  Was he there making sure stuff was done right or was he down at the local bar.

Of course, the code guys play some role in it, but with their load, they don't get a lot of time.

Smarter home buyers hire a private inspector to go thru it for them before they close.

7:07am • #4
It was built as quickly as possible to maximize profit.  Especially with track homes.  I am not familiar with that builder though.
9:37am • #5
JAN
29
2008
I believe this will be another negative from the housing boom--class action litigation against the large builders who got greedy. If they were willing to take the hard earn money of buyers then they should be willing make things right for those buyers. If not, they should get what's coming to them. M.
1:22pm • #6
OCT
16
2008

I would not recommend Pulte Homes.  I personally had a nightmare experience with Pulte and others have emailed me various issues with Pulte Homes.  First of all, their contracts are written heavily biased in their favor.  I have had attorneys review their contracts and if you have any dispute with them it must go to a arbitration company called AAA arbitration.  I was told by an attorney that the arbitration board can consist of members of the home building industry, so with a solid case  the arbitration board can be biased in Pulte's favor.  In addition, you have to be suspect of a company referring all of their arbitration cases to the same arbitration company. So if you have any issues with your home, you are already at a disadvantage with the company as soon as you sign the contract.  Also if you lose in arbitration, you are liable for also paying Pulte's attorney fees.  Next issue is the lending,  the way the contract is written, if you use Pulte Mortgage(Pulte gives incentives to use Pulte Mortgage so they can further trap you) they issue a loan approval whether you are actually qualified for the loan or not, you are locked in and your earnest money is non refundable.  I had one individual that contacted me that on his loan approval condition, he had to rent out his current home more than twice the average market rental, he could not rent out his home for this amount, could not get the loan and lost his earnest money.  The contract is so vague if you don't qualify on the loan, they have a paragraph that you must make a good faith effort in obtaining financing.  Well trying to decipher a good faith effort with attorney fees that may cost you in excess of $200/hr you may never define a good faith effort. Next is workmanship, Pulte uses a separate LLC for their lending division, and their building companies.  So if you try to sue Pulte for workmanship it not only again goes to arbitration but also a separate LLC that they can easily shut down and move on and you may never get your repairs completed. Also Pulte is notorious for other unexpected surprises for you, including assessments that were never disclosed that you would be required to pay later down the road. Pulte keeps the top attorney firms on retainer, and will drag your claims out until you exhaust your resources in attorney fees that will exceed your damages that you are seeking.  In addition, you may also have to pay their attorney fees if you lose. Do you really want to do business with this type of company?   Here are some articles for you, also I would do Google searches on Pulte and you will find some horrible stories regarding these folks.   Here are 2 unhappy KC buyers - http://www.youtube.com/watch?v=Agf5qR37nCM   Now Pulte is pulling out of the same KC market! Hmmm, I wonder why, shutting down the LLC and skip out on making their repairs? http://www.youtube.com/watch?v=svPE3FT_CQs   Testimonials of unhappy Pulte customers   http://home.att.net/~pulte/testimonials.html   http://home.att.net/~pulte/malpractice.html   http://blog.aflcio.org/2008/01/25/report-construction-defects-common-in-pulte-and-del-webb-homes/   http://camplemonadestand.com/defects.htm   http://www.poorlybuiltbypulte.info/report.asp   http://www.abc15.com/content/news/phoenixmetro/story.aspx?content_id=fcadd91e-e251-4de9-b14f-d4bf57a47dc3  

I would not walk away from doing business with Pulte, I would run as fast as you can for the exit.  

12:39pm • #7
DEC
02
2008

If you live in a house built by this builder and are happy, that is great. However, for the thousands of homeowners across the country that do not, it is a living hell.

Pulte is a production builder. They build on assembly.  All houses being constructed have to be ready in time for the next crew.  They use persons that are suspect to build, at least in my subdivision they did.  I can say this because I know for a fact that my house, except for those portions that required a licence, were built by these people.  It was verified by the site superintendent. That is another story.

My house was built on terribly expansive soil.  The foundation was not designed, engineering or built to withstand the soil environment.  Therefore the 600+ psi pressure exerting on the 'floating floor' has wrecked havoc on my house and the damage has transcended to the attic.  How did they propose to fix the issue?  They wanted to give me a new basement floor.  Now they are saying that because I wouldn't let them put in a new basement floor, it is my fault the damage is  escalating. Anyone who has any background or even a brain knows that pouring a new basement floor to make everything look nice, pretty and flat is not going to make the expansive soil stop or even cause it to slow down.  I have documented my road through hell with my web site:

http://www.justanotherlemon.com/CCFL/pulte.htm

Another house in my neighborhood is:  http://camplemonadestand.com

Now these aren't the only houses having foundations problem. I have documented 4 others - and this development is almost three years old.  How many more houses have issues, I don't know -- yet and I will usually find out because the neighbors seek me out asking for assistance on how to fight the builder in getting their houses repaired.  I am not talking about the band-aid fixes they make (and you will see some eye opening pics on my site), I am talking about solving the PROBLEM, and fixing all of the symptoms.

So, if you want to choose this builder or any other builder, my advice: get a structural engineer to ensure the construction process is done properly and correctly.  Don't believe the housing inspectors are going to make sure.  They take it for granted that in new housing, everything is done right (learned a lot here).  Don't bother with a housing inspector, they will just look at what they can see, they can't tell you if the house is structurally sound.

Another piece of advice.  BEFORE you sign the sales contract, take it along with warranty to your attorney.  Have him/her check it out, with a fine tooth comb.  You will find there are a lot of limitations, and well that 10 year warranty? It is only what the builder wants it to be.

BE SMART. Do your homework. do not trust any builder, any realtor, any site superintendent. They are out to make money, they are not your friend - regardless what they say.  The bottom line is the check in their hand, not you.

I had to learn the hard way and if I can help just one person, I have done some good.

 

2:21pm • #8
JAN
25

You have helped but not in time to save my $5000 ernest money.  Their lender tried strong arming me when I said I would probably use another lender due to their high interest rates.  That prompted me to search the internet and I found you!  I may not recoop my ernest money, but I'd rather lose that than be involved with Pulte Homes.  Thanks for all your information and good luck.

Rhonda Reed
5:09pm • #9
MAR
04

I have a client who purchased a home in a Del Webb commmunity in Arizona. After he moved there he became very ill from allergies. When he decided to sell his house (just a few months after moving in) it was pointed out to him that in the documents he was required to sign at closing (not the purchase contract, others that were presented by Pulte's closing agents at the time of closing) that if he sells the house within 12 months of purchase, that he owed Pulte liquidate damages in the amount of something like 10 percent of the purchase price. And illness is not an allowable reason to avoid this penalty. He had no idea that clause was in the documents he was signing at closing. He'd read the purchase contract but this was additional agreements. So now he is forced to stay in Arizona where he has severe health problems, or pay a huge pantly to Pulte, along with the losses already inflicted by the abominable market. I would definitely recommend running away from this builder.

Karen Kilgore
1:37am • #10
MAY
20
Most of the complaints I see here are actually common with most every builder. I.e wording in their favor in the contracts and bad site supervisors. You have to look at a broader picture when choosing a builder rather than a few horror stories, I promise EVERY builder has those. Pulte is highly rated nationally both in quality and customer satisfaction, one of the top according to JD Powers.
Payton
2:09pm • #11

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Andrew Monaghan CRS, GRI, EPro Associate Broker

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