Have you ever had to fire a client?
We all have clients that are difficult. I've found that you must draw the line where the client has become a liability rather than an asset.
I've only had to do this a handful of times in fourteen years however it was painful. The grounds for dismissal;
- Total disregard for my time
- All the above
I've heard several cases where the agent just keeps avoiding the client. This is all well and good when you're working with the buyer but what if you represent the seller? The best way to handle a difficult situation is to sit down with a client and discuss the problem. In most cases the client isn't aware of the problem. In this case, the conversation gets the problem out in the open and you can move on with the listing or transaction. On the other hand I have had clients who wanted me to commit fraud and when I've told them that this would be a violation of state law, they have threatened to fire me. This becomes an easy situation, I quit. The agent who took my place, also quit.
Don't be afraid to be the professional. You know who will be hung out to dry when the fraud is discovered. I can't afford some one to control my license being suspended.
Buyers, who don't show up for appointments and fail to call are another pet peeve. I always council the delinquent client the first time and remind them that they're taking away from my business. If it should happen a second time, which it has; I will follow up and release them from my buyer broker agreement immediately...
Do you fire clients or endure the pain???
This post was authored by Paul Henderson. ©2012, All Rights Reserved, This content may not be reproduced or reprinted (Except for ActiveRain Re-blogging) without express written permission of Paul Henderson, RE/MAX Professionals, Tacoma, WA.
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Paul Henderson, Residential Real Estate Broker
Realtor ® ABR, CRS, GRI, CDPE
As a Residential Broker and Relocation Specialist, I sell homes in or around JBLM, DuPont, Tacoma, Gig Harbor and Hartstene Pointe in Washington State.
Please visit my website at http://www.phenderson.net to search for homes and information
(all information is believed to be accurate but is not guaranteed or warranted in any way)
Referrals are always welcomed and appreciated, Thank-you!
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