We started the year with the right foot. We brought on board five underwriters. And despite the talk on the benefits of outsourcing, I am still amazed by the great results we get from investing in people; now, our underwriting turn times are less than 24 hours, and I feel super energized by having new members in our team.
By investing in people I not only mean to hire people to work as part of our company, but also the time we spend training team members into a culture of service. We spend time training members of our underwriting department to use common sense, be flexible, efficient and accessible. Often, underwriters are thought of as rigid and aloof, but from our own experience, we recognize the importance of working with a responsive underwriting team.
Our cornucopia of underwriters contributes to a branch partner’s ability to offer better customer service. When working with a responsible underwriting team, a mortgage branch is able to promise and deliver fast closings. This efficiency yields long and short-term benefits: the branch turns potential borrowers into clients, and repeat business, and word of mouth advertising are likely to follow. In today’s environment, closing delays are a dealbreaker; have you ever lost a deal because the underwriter took too long to get back to you?
A responsive underwriting department also motivates and energizes sales teams. When loan officers are able to get answers to underwriting status inquiries, they feel valued and respected. I have worked with underwriting departments that got offended when I inquired about a loan. Just like in any other industry, a demoralized and upset team member will deliver much less than one who is attended to.
The truth is that each part of the process matters, the loan officer, the branch manager, the processing team, the underwriting team, and the lender; we all have to work together towards achieving a sustainable business, and in one way or another, we all depend on each other to get good lasting results, even if we don’t see each other’s faces.
We don’t like to cut corners, and we believe that investing in people helps us serve our branch partners better. Our mortgage branch services include a fully staffed underwriting department that enables us to deliver less than 24 hours turn times. Our help desk is trained to keep LOs in the loop at all stages of a loan’s underwriting process. Our goal is to offer mortgage branch opportunities that help partners to remain competitive.
As the Mortgage Branch Leader we want to partner with seasoned mortgage professionals who want to open a mortgage branch. Out mortgage branch opportunities are a better alternative to the net branch opportunities out there. As a branch partner, and contrary to a mortgage net branch, working with a direct agent, full eagle lender, you’ll get competitive pricing, full product portfolio, and other benefits. Best of all, we are team oriented company that recognizes that your success is a requirement for the sustainability of our business. Please visit our website to learn more