
I recently responed to a post by an AR'er who asked about client gifts for a friend who had generated about $20,000 in commissions for her. After posting it as a response, I decided to copy the post here in hopes of helping others who might be faced with the same situation.
Brandi, from Anchoage, wrote:
"With that said, my neighbor has helped me make almost $20,000 in 4 months! I've been trying to get her to get her real estate license and I will happily do a 25% referral fee with her for her referrals. But the simple fact is she doesn't have a real estate license so do I send her a gift, a thank you note, etc.? I need to start rewarding the behavior, but where do I draw the line?"
You certainly should reward a referral source like that, Brandi! Your continuing success as an agent depends on referral sources such as this one. If you cultivate them, your job gets easier as the years go by.
Your first consideration when thinking of a gift is your state licensing laws: what can you do, what can you not due when it comes to rewarding referrals? Don’t violate your licensing laws!
(As an aside, it still amazes me that certain states put limits on what you can and cannot do re. gifts to referring parties. It's like Coca Cola or any non-real estate company being told that it cannot run promotions, giveaways, etc. Fortunately, this barrier is disappearing in many states...'bout time!)
That said, make sure that all the suggestions I list here are legal. If you have earned almost $20K from this person, I would certainly go beyond a $50 gift certificate...if it's allowed under state laws.
Here are a few of the ideas I've done or have learned of through the nationwide seminars I give:
- A vacation
- Maid service for a year (or two in this case!)
- An oil painting of their current home
- An oil painting of them or their children
- Child care services, if appropriate, for a year
- Dinner at the best restaurant in your town, Anchorage. Don’t forget to include limo service to (and from!) the dinner you treat them to.
- If he/she is a fisherman, treat them to a day of some of your great halibut or salmon fishing with a guide (I'd love that gift!)
- A gift from a high-end shop such as Nordstrom's (My partner Miss Ellie made sure that we visited Nordstrom's when we were in Anchorage!)
These are just a few thoughts, but you get the idea: ditch the $50 limit for someone who has earned you nearly $20,000. I would spend a couple of hundred dollars to earn $20,000...not a bad investment!
Class tells, so take a look at the gift you give from that standpoint. You are not only showing appreciation to one of your Business Partners (for that is what your referral sources are, right?), you are showing that you are a class agent.
BTW: I spoke at your State Convention in Homer recently. It was a terrific session, but I was one of the 30+ people who contracted the noro virus at the convention. I thought I was dying! :-)
BTW #2: I took a quick look at your Web site. Ditch the blue background. One can't read the black lettering. Light backgrounds are much, much better!
BTW #3: If you see Niel Thomas, my Anchorage CyberStar(r), take him out to lunch and learn from him. Tell him I sent you, and you pay for the lunch! He (and other top agents in Anchorage) is real businessperson who has many, many great ideas and techniques.
It's a great day on the lake here in Reston...hope it's a great day there in Anchorage, too!
Allen.. I think it just depends on the client.. I've given gift certificates for restaurants, baby sitters.... heck I've been the baby sitter, Home Depot, bought paintings.. when we had a local artist who did watercolors of each city.. I would buy one of the cities where the client bought, I've made baby blankets and cross stitch pictures when a client saw me doing one for a friend and wanted one... Every client is different and every closing gift should show that..