A lot happened this week in Z-land. First, our listing count continues to grow as more and more brokerages add ther listings. We've gone from a few hundred thousand to almost 800K in just 6 weeks. Second, I was back east for business meetings and some media opportunities. I was on CNBC and Fox Business to discuss the housing climate. CNBC focused on the impact of the Fed's rate cuts on mortgage rates, and as one of my blog readers pointed out to me by email, I could have been more clear that it will take a while for the Fed action to ultimately affect mortgage rates. But the refi echo-boom is already underway. Fox Business (which was a much longer and better appearance, but unfortunately isn't on the web) focused on our recent analysis of negative equity.

I was also in Boston to teach a class on Internet strategy at Harvard Business School and to give a speech to the Real Estate Club. I went to Harvard undergrad (but not b-school) so it was fun to be back on campus. The Zillow case focused on the question of whether we should be an ecommerce company (i.e., be a brokerage like Redfin and charge commission) or be a media model (i.e., make $ on advertising and not usurp the agents' role). We have been very candid in many forums about the fact that we are a media company and we are friend not foe to agents & brokers. But the HBS crowd was almost militant in their "bring down the 6% commission" mentality. I repeatedly explained that Zillow provides free information to buyers, sellers and agents, and that commissions are a matter to be sorted out between agents and their clients. We're not a brokerage. We're not Redfin or erealty or Zip Realty, etc. It's very fashionable in the media and apparently in business schools to beat up on Realtors and on their commissions, but I refused to be baited into their game. I explained that real estate transactions are complex, infrequent, and involve huge amounts of money so they will always be professionally assisted. 

My second speech @ HBS was at the Real Estate Club which was fun because there were a lot of non-HBS people from the Boston real estate community there -- investors, agents, brokers etc. Clearly Zillow usage in Boston is very high (in fact, more than 80% of the homes in all of Boston have been Zillowed) because it was a very warm reception.

 

 

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4 Comments on Exciting week

FEB
01
2008
Spencer - Sounds like a hostile crowd! Thanks for taking the heat on behalf of us 'over-paid' agents!
5:42pm • #1
FEB
02
2008
1 Featured Post

I explained that real estate transactions are complex, infrequent, and involve huge amounts of money so they will always be professionally assisted.

Spencer, you are right, these huge transactions will always argue for the value professional assistance.  Websites like Zillow are marginalizing some of the value brokers and agents have historically used to justify their fees (access to sales and listings data, property valuation), but they are also enabling new models where agents can greatly reduce costs associated with marketing listings and locating properties for buyers.  Consumers have spoken and the old MLS model is on the way out, but there are still opportunities to provide value.  Brokers and agents need to start preparing for success in a post-MLS world.

Frank Jewett

11:57pm • #2
FEB
15
2008
Congratulations on the success of Zillow. It is a wonderful and revolutionary concept.  I am disturbed however, by the effect that errors in your database have on potential buyers and sellers.  I find that my agents spend a great deal of time correcting assumptions made by buyer who have trusted your data. I am not talking about the accuracy of your estimation algorithms, i an talking about gross errors such as the wrong zip code.  Until you can improve the accuracy of the database, It would be helpful if my clients could remove their property from the display.  Profiting from dispensing erroneous information is a poor business model, and i am sure not one you intended.
Dr. Robert Martin
12:29am • #3
FEB
20
2008
23 Featured Posts

Dr Martin --

Thank you for your comment. We are of course aware that errors in the public record cause errors on Zillow and the Zestimate. And I agree that this causes headaches for owners, sellers and agents. We now allow homeowners to "claim their home" and edit their home facts. Over 1 million Americans have already claimed their home and edited over 16 million pieces of information about their homes. That edited information then goes through our Zestimate algorithms and the Zestimate gets corrected for the new data a few days later. In addition, owners can publish their own estimate of their home's value using the "My Estimator" tool which is a little wizard that lets you choose comps, correct info about the home, and add in "unzillowable" features like a view or a great school district.

If you have any questions about how exactly these features work, please let me know. Thanks!         

8:46am • #4

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Spencer Rascoff

Seattle, WA

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