Doing short sales is always a challenge - getting the listing, getting the offer and submitting the package. In today's technology driven world we no longer have to meet with clients in person to sign paperwork.
We fax, we email, we scan, we efax, etc. Sometimes after a document has been emailed to the buyer's agent, who then emails it to the buyer or faxes it to the buyer - who then print's it out, rescans it or faxes it to his/her agent, who then emails it to the listing agent who then gets to email/fax to the short sale department....we have a document that is barely legible.
With the differences in equipment there is no solid way to get a clear document at times. Sometimes we just have to bite the bullet and meet with our clients the old fashion way - IN PERSON! I know, what a waste of time...get in your car, drive to their preferred meeting place, have hard copies of documents, have them sign them, drive back to your office and then scan/fax to the short sale department.
Sometimes we have no choice but to revert to good old fashion hard copies...e-signatures not withstanding. Hard reality, time consuming but sometimes the only choice.