Let's Be Clear - Technology is Great but Sometimes Originals Are Best!

Real Estate Broker/Owner with Heart Realty Group, Inc.. IL-471.002355

Doing short sales is always a challenge - getting the listing, getting the offer and submitting the package.  In today's technology driven world we no longer have to meet with clients in person to sign paperwork.

We fax, we email, we scan, we efax, etc.  Sometimes after a document has been emailed to the buyer's agent, who then emails it to the buyer or faxes it to the buyer - who then print's it out, rescans it or faxes it to his/her agent, who then emails it to the listing agent who then gets to email/fax to the short sale department....we have a document that is barely legible.


With the differences in equipment there is no solid way to get a clear document at times.  Sometimes we just have to bite the bullet and meet with our clients the old fashion way - IN PERSON!  I know, what a waste of time...get in your car, drive to their preferred meeting place, have hard copies of documents, have them sign them, drive back to your office and then scan/fax to the short sale department.

WAlking AGent

Sometimes we have no choice but to revert to good old fashion hard copies...e-signatures not withstanding.  Hard reality, time consuming but sometimes the only choice.

Posted by

Evelyn Santiago

Managing Broker - 630-251-0059

Heart Realty Group, Inc.

We are Passionate About Real Estate!


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Randy Bocook
Keller Williams Coastal Area Partners - Richmond Hill, GA
Selling Coastal Georgia

I think you are so right on the money with this. While I love technology and often use electronic signatures, some of my clients prefer to have hard copies and sign them the traditional way. and with short sales and REOs, sometimes that's the only way you can submit paerwork. We have to be willing to get the job done no matter what and must beflexible to those who aren't quite on the technology train yet.

Feb 15, 2013 01:28 AM #1
Evelyn Santiago, Managing Broker Heart Realty Group, Inc.
Heart Realty Group, Inc.. - Oswego, IL
Passionate About Real Estate & Our Clients!


So true!  Not everyone has an email although some agents act like this is unheard of.  Taking the extra step to get the paperwork has never been an issue and paying attention to details on contracts is par for the course with me.  I will type up the disclosures that the buyer's agents forget but hardly do I get a thank you.  I hate pointing fingers but get irritated when they claim I did not send them the attachment when all i have to do is check my email "sent" folder and download the attachments to find out that I did.

All agents need to take responsibility to getting the paperwork done correctly and admit when we overlooked something and yes...actually meet with the client to get those hard copies.

Thanks for agreeing!

Feb 15, 2013 01:40 AM #2
Praful Thakkar
eXp Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Evelyn, I believe eSignatures are acceptable mode everywhere.

And you are right, if technology does not work, we have to revert to good old days....

Feb 15, 2013 04:08 AM #3
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Evelyn Santiago, Managing Broker Heart Realty Group, Inc.

Passionate About Real Estate & Our Clients!
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