I was fairly new to Real Estate and I had a listing that I had aquired was a FSBO. I was happy to have the opportunity to list the home, as it was a unique home and I was determined to do everything I could to get this home SOLD for my sellers!
I did all the right things from start to finish including showing the home
for other agents clients when they were “out of town”. The people who ended
up purchasing the home actually had a buyer’s agent, who never seemed to be available.
I do not even remember if that agent ever showed them the home. He
lived a half an hour away and when his clients called to see the home he was “out of town”.
So he called ME to show them my listing. I did not have a problem with that as I wanted to sell the listing for my clients. These folks loved the home. Before they made an offer they wanted to see the home again. Once again the Buyer Agent was unavailable and asked me, so I opened the home to his clients. I did tell him to perhaps ask another agent in his office who could cover for him. But being in the Myrtle Beach office over a half hour away he could not find someone who would travel that far. I wanted the home SOLD so therefore showed the same people the home again. I ended up getting an offer written by this agent and we came to a meeting of the minds and headed towards a close. Yeah!
Once again I was called to open the door for the walk through the day before closing, again I agreed.
By this time I had seen the buyers on many occasions and had many conversations. The day of closing the buyers called me for the keys. I explained that in SC, the keys were passed, after the deed records and the deed was not going to close until the next day. My sellers were adamant about my NOT giving the buyers the keys until the deed was recorded. Their attorney had indicated that Insurance liability would be on the seller up until that point.
The buyers were not happy, I did understand but at that point I was more than frustrated with the idea that they were calling me and not their own agent. One of the buyers started shouting at me and would not stop. She had not been informed that the keys would not be hers and wanted to get in and start to clean the home. She was very upset. I advised her to call her agent and after a series of threats and verbal abuse that did not seem like it was going to stop…
I too got upset and told her she needed to call her agent and that I was the sellers agent and she needed to call her buyers agent!
The crazy thing is that now, years later after having built a great clientele and reputation
in this small town…. I hear that when the buyer of that property hears my name she is telling people that I yelled at her.
It is almost funny, but at the same time very frustrating. I work hard to please ALL my clients
and in this situation I went above and beyond and did most of the work on BOTH sides, only to find out years later I am still getting burned by it.
My loyalty was to my client and agency was explained, but perhaps not understood very well.
If I had the same situation again, I would show the property once and
after that I would let the buyers agent know he needed to have someone
from his own company show his buyer the home if he could not.
What would you do?
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