Chase Short Sales in Your Future - Don't Expect to Leave a Message

By
Real Estate Broker/Owner with Heart Realty Group, Inc.. IL-471.002355

My first Chase short sale was wonderful!  That being said my current one is starting to feel like the beginning of a nightmare.  Not only did I end up in Chase's migration to Equator but now to make things even more interesting they have eliminated voice mail to their associates.

I called my negotiator and dialed the extension and got sorry your extension does not work, so I tried again - same thing.  Luckily I had the number for a previous negotiator and although I didn't get her voice mail I did get a customer service agnt to speak with.  She informed me that Chase had eliminated voice mail for their associates.

 

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Corporate had decided since people would not wait for response in the 24-48 period as instructed that there was no reason to have voice mail!  Perhaps the reason why people would not wait is because their messages were never returned in that time frame.  I have left my negotiator messages in the past and I am still waiting for a call.  I end up calling and speaking to a general agent who will give me an update.

How's the migration to Equator...well those messages that I also send the negotiator apparently also are not being read or responded to.  The agents response to that was that their were issues with the system and they were working on them.  Since Equator has been around for a few years and other banks are using it and are able to get task notifications out to agents you would thing that this would be a quick fix.  Apparently not with Chase.  They either have a lousy consultant on the migration or their agents are not properly trained on the use of the platform.

F

I have been trying to give them the benefit of the doubt and hopefully they will be able to fix the bugs and I can again claim tha Chase short sales are wonderful but right now....they fail with a big F!

Posted by

Evelyn Santiago

Managing Broker - 630-251-0059

Heart Realty Group, Inc.

We are Passionate About Real Estate!

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Topic:
Real Estate Best Practices
Location:
Illinois
Groups:
short sale specialists
Tags:
chase short sales
aurora short sales
oswego short sales
naperville il short sales
customer service bank

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Rainer
14,062
Vicky Blanché
Keller Williams Professionals - Asheville, NC
Positive, Personal, Professional, Prepared!

I'm having a similar situation with Chase.  It is frustrating.  Calls are not returned and neither are emails.  They tell you that in 48 hours you will have someone assigned to you and then when you call customer service (becuase you can't call your file manager directly) they tell you it will be assigned within 48 hours.

I'm afraid if this continues, my cash buyer will go away.

 

There has to be a better way.

Vicky Blanche-Young  

Mar 07, 2013 12:14 AM #1
Rainmaker
94,083
Roger Stensland
The Cascade Team Real Estate - Maple Valley, WA
Let's Move!

My first Chase short sale was a resounding success and way too easy!  I was on the buyer side with a known bank-"approved" price.  I let my buyer know that though not guaranteed, if he offered what the bank had previously accepted, that was his best chance of success.  We made the offer and had it accepted by Chase in two days!  The house needed about $7,000.00 in repairs.  I found out that Chase was giving the seller $20,000.00 in incentive money.  We were able to negotiate with the seller to put $7,000.00 for the necessary repairs and still walk away with $13,000.00.  Both buyer and seller were happy.  Don't know what the bank was thinking...giving away $20,000.00 in incentive money.  Worked for us! Good luck to those who chose to represent the seller in sort sales.   Of course, I say that after taking on my first seller side short sale in a long time. 

Mar 07, 2013 01:10 AM #2
Rainmaker
279,682
Evelyn Santiago, Managing Broker Heart Realty Group, Inc.
Heart Realty Group, Inc.. - Oswego, IL
Passionate About Real Estate & Our Clients!

Vicky:

Sorry to hear your in the same situation as I am.  We can moan and gripe to each other since it does not really help to grip to anyone else especiallyt the bank.  Hope it improves for you soon!  Thanks for the comment!

 

Roger:

Glad to know that someone has had a successful transaction with Chase lately.  Perhpas my problems are because its a HAFA short sale.  Time will tell.  Thanks for taking time to comment! 

Mar 07, 2013 05:26 AM #3
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Rainmaker
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Evelyn Santiago, Managing Broker Heart Realty Group, Inc.

Passionate About Real Estate & Our Clients!
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