My first Chase short sale was wonderful! That being said my current one is starting to feel like the beginning of a nightmare. Not only did I end up in Chase's migration to Equator but now to make things even more interesting they have eliminated voice mail to their associates.
I called my negotiator and dialed the extension and got sorry your extension does not work, so I tried again - same thing. Luckily I had the number for a previous negotiator and although I didn't get her voice mail I did get a customer service agnt to speak with. She informed me that Chase had eliminated voice mail for their associates.
Corporate had decided since people would not wait for response in the 24-48 period as instructed that there was no reason to have voice mail! Perhaps the reason why people would not wait is because their messages were never returned in that time frame. I have left my negotiator messages in the past and I am still waiting for a call. I end up calling and speaking to a general agent who will give me an update.
How's the migration to Equator...well those messages that I also send the negotiator apparently also are not being read or responded to. The agents response to that was that their were issues with the system and they were working on them. Since Equator has been around for a few years and other banks are using it and are able to get task notifications out to agents you would thing that this would be a quick fix. Apparently not with Chase. They either have a lousy consultant on the migration or their agents are not properly trained on the use of the platform.
I have been trying to give them the benefit of the doubt and hopefully they will be able to fix the bugs and I can again claim tha Chase short sales are wonderful but right now....they fail with a big F!
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