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GIFTS ARE OPTIONAL RESULTS ARE MANDATORY

By
Real Estate Broker/Owner with people first...then business Ran Right Realty 636943 licensed to thrill

Your a Real Estate agent wanting to facilitate a Real Estate transaction. You were hired to do a job and you did it. Services were exchanged for money and all walked away winners. However, it our industry of buying and selling, investing and servicing Real Estate, a closing gift to seal the memory of the deal is a common gesture

OK...WHAT DO WE GIVE?

What to give causes head scratching in the industry and to be unique about it can be challenging. Gift baskets, wine, calendars, gift certificates, magnet items, pen and pencil sets, flowers, plants, charity donations, vases, sweets, statues, food, pot pourri and more exist to choose from. What are we saying with these gifts?

PURPOSE PLAYS A PART

Is it to remember the Real Estate services person? Is it to help and thank the client? What is the message that the gift carries with it? Of course what to spend is just as important as the gift itself. Spend too much, and you trigger embarrassment issues. Spend too little and you might as well not spent at all. I believe that takes us back to the purpose of the gift.

FEEL THE DEAL

I believe the best closing gift is to deliver to the client everything they wanted that was in our power to perform. During that process, letting them know what is going on and asking them questions along the way makes them feel the deal up close and working to their advantage. I ran into an old client the other day and she was happy to see me and my wife personally. WHY? I remember going the distance and it is still working

I GIVE WHAT WE AGREED...AND THROW IN SOME HEART

I don't like giving gifts but I have done it. Instead,  I like giving service and lots of it. To me, that is how someone remembers you is by the quality time and genuine attention given during the services. I don't automatically give gifts, but I am open to it. I will assess it at the time...It has to be real and in the flow. I don't like to buy affection but earn it instead

CLIENTS REALLY GIVE THE BEST GIFTS

Let me say this. If your job is done correctly, then your client is going to give you a gift to show their appreciation. That is the gift of a GOOD MOUTHING commonly known as referrals. That means your services were a hit. What price can you put on that?

Thank you

Joan Congilose
New Jersey Properties - Manalapan, NJ
Helping Sellers & Buyers

I agree with you but I do give closing gifts. I used to go nuts to find the perfect gift for the individual but have resorted to gift cards with a very nice card and note inside. I find they appreciate that more.

Mar 16, 2013 12:13 AM
Roger Stensland
Keller Williams Realty Puget Sound - Maple Valley, WA
Let's Move!

Whew!  I thought that I was going to get chastised for not giving gifts.  I feel the same way you do. I am not against giving gifts, especially if I know that it will be especially meaningful to my clients.  Outstanding service is worth its weight in gold.  Even at today's prices.  I especially enjoy unsolicited appreciation letters sent to my managing broker.

Mar 16, 2013 12:20 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

 

Hello Joan...I like your approach...cards with notes when genuinely done have lasting value....thank you

 

Hello Roger...Yes to your worthy commenting...For someone to take the time to write a note says you took the pro- time to make it happen

Mar 16, 2013 12:23 AM
Bryan Robertson
Los Altos, CA

I give closing gifts when I like the client and the transaction was pleasant.  If the client was ungrateful or difficult, then I don't bother.  Gifts are definitely optional but powerful when used right.

Mar 16, 2013 12:38 AM
David Shamansky
US Mortgages - David Shamansky - Highlands Ranch, CO
Creative, Aggressive & 560 FICO - OK, Colorado Mtg

Well said and YES we do the similar as well. We support local charities and those who help less fortunate and those are the gifts that go to our customers

Mar 16, 2013 12:43 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

ACTIVERAIN BOYS

Bryan..well chosen words and good commenting...thank you

Hello David...again a worthy and decent comment...well done and thank you too

Mar 16, 2013 12:49 AM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I do give some gifts to my clients. I usually listen carefully what would make them happy and after closing will send them that......surprise!

Sometimes they send me a gift too, what is really lovely and unexpected. And I remind them often that I'm available for their referrals ~ best gifts for me! and recommendations.

Mar 17, 2013 07:08 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Inna...I like your style and you are the "gift" after all that is said and done....

Mar 17, 2013 10:52 PM