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A Return Trip

By
Home Inspector with JRV Home Inspection Services, LLC HOI 394

ChimneysA return trip to a previous destination can either be a want to go or a have to go. With home inspections it is usually a want. The customer has asked the inspector to return to the house to check on repairs made by the seller based on the inspector's report. Once in a while a special situation comes the inspector's way.

Several months back I was contacted by a condominium management company that was interested in my inspecting work done on one of the complexes they maintain. The reason for their contacting my company was that I had inspected a unit in the complex a year or two previous. My report had been viewed by the condo association President and the owner of the management company during that time. They both thought the report was well detailed. Presently they needed someone to inspect and document some chimney work in the same complex. There was a strong suspicion the work had not been performed as specified in the proposal.

New chase cover and vent caps

The complex consists of three separate buildings, with a total of 24 units. There are 13 chimney chases 11 of which contain two metal chimney vents, two that are single vents. Each chase was to be outfitted with a new stainless steel cap. Each vent with new caps and storm collars. Additionally, flashing details were to be added below the chase cap edges that would allow for the future installation of vinyl siding.

Caulked hole

After waiting several months to inspect the work due to bad weather (the roofs are quite steep), a good day finally arrived. Viewing the first chimney, it was immediately clear the work was not done to spec. In fact the work might best be described as appalling. This repair project was not inexpensive. Stainless steel is very costly. Apparently the labor was not in line with the material quality.

The new and expensive chase caps had been fastened through the top! The screws were gobbed over with silicone caulk. I found holes where the installer missed the wood below and had to try again. The holes were filled with caulk.

Other issues were; 

  • The new vent caps are the wrong type for the pipe.  
  • The caps are not fasten. Some were tilted from the wind. Just a matter of time before they blow off.  
  • Gaps between the vent caps and chase openings. Loose and tilted vent cap
  • Sealant inconsistently applied. 
  • Damage to some of the new caps from installation. 
  • Specified flashing details missing. 
  • Storm collars reused.

Thirteen chimney chases with new and very costly components, not one could be said to have been installed correctly.

My guess is the company that did the work will not be asked to return to the job site. They may however be asked to go some where else.

 

 

Posted by

James Quarello
Connecticut Home Inspector
Former SNEC-ASHI President
JRV Home Inspection Services, LLC

 ASHI Certified Inspector

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Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hi James,

When will these companies learn how to do a job the right way the first time? How many times do they need to be kicked off a job till they figure it out?

I hate to see a company do this kind of work and still be in business. Is there no Quality control?

Have a great day in Connecticut.

Best, Clint McKie

Mar 14, 2013 09:41 PM
Stanley Stepak
Howard Hanna - Avon Lake, OH - Avon Lake, OH
Realtor - Avon Lake, Avon, Bay Village, Westlake,

oh my.. I dont if you can even call that a rush job, wonder if the seller or his neighbor did the work themselves.

Mar 14, 2013 09:43 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Jim, not a good sign when the caps are leaning just a short time after the installation. Whomever wrote the proposal has better word skills than mechanical ability

Mar 14, 2013 10:39 PM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Freaking amazing.  I am hoping the complex wanted their money back, and if they pursue it they will likely get it back!  It's hard to defend that work!

Mar 14, 2013 10:47 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Ouch!  Hard lesson being learned the hard way me thinks.

Mar 14, 2013 11:38 PM
Steven Cook
No Longer Processing Mortgages. - Tacoma, WA

Jim -- it is nice when your previous work makes such an impression that others call on you to do some more inspecting.  Maybe they thouht since the roof was steep, and it was up high no one would notice their sloppy work.

Mar 14, 2013 11:50 PM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Jim,  Nice work by the pros there. This is the kind of stuff that makes me wonder about come companies.

Mar 16, 2013 12:12 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Clint, I don't think this company was quality skill.

Stan, You may have misunderstood. The work was on the entire condo complex. The work was done by a hired company.

Ed, It would seem so.

Jay, Long paid for, but hopefully they can get something back now that the appalling work is documented. 

Charlie, I believe this project was fairly well scrutinized prior to hiring one company. I would guess the salesman was very good.

Steven, I believe that is the thought process on some of the out of the way crap work I find now and again. When it's out of sight, they get away with it. 

Don, Makes me wonder as well. 

Mar 16, 2013 10:17 PM